Perficient

SEPTEMBER 26, 2022

This was evident with innovative applications for underwriting, customer service, and claims management. Shifting insurance distribution to meet the consumer where they choose to interact was a big focus at this year’s conference. Personalization remains a key focus area of differentiation.

Data 275

Data Conference Analytics Industry 275

PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

NOVEMBER 21, 2024

After all, to remain competitive and compliant, financial services firms must innovate in ways that add business value, meet consumers’ evolving expectations, and build trust. Ready to explore your firm’s compliance with Rule 1033?

Compliance 221

Compliance Data Cards Meeting 221

Gonzobanker

OCTOBER 13, 2020

Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. For these institutions, digital strategy should be focused on a disciplined allocation of resources and a management team obsessed with understanding performance, competition and the voice of the digital customer.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

Perficient

JULY 20, 2020

We understand her concerns and want to build structures, designs, and content that truly meet her needs. Chronic Condition (perhaps managing diabetes). If more than eight, it’s too many to handle – you’ll stop bonding with each as an individual, and start trying to meet too many needs at once. But she feels real now.

UX 332

UX Meeting Data Groups 332

PYMNTS

SEPTEMBER 2, 2020

The pandemic got CUs further focusing on how to “get their customers digitally engaged — from onboarding through usage — and helping their members continue to live their day-to-day lives in a world that has changed.”. After all, while consumers’ lives have changed, their banking needs, in many ways, haven’t.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. In the past, clients managed their finances in silos. And, clients are demanding that these interactions happen digitally.

Management 87

Management Data Meeting Branding 87

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. “Suddenly having to rethink their whole supply chain strategy is a huge additional pressure,” he said.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS. “We

New York 214

New York Survey Digital Strategies Mobile 214

Abrigo

JUNE 4, 2024

You might also like this on-demand webinar, "Navigating uncertain times: Strategies for risk management and compliance." The panel provided a few ideas on balancing services to meet these customers' needs. Managing this expectation while ensuring liquidity is a significant challenge."

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

APRIL 29, 2019

The executive was quoted as saying the company will be “bolder and more deliberate” in its venture capital strategy, supporting businesses with disruptive technology. According to the report, Zobel de Ayala said during the annual shareholder meeting that the company would invest in startups with “scalable, innovative models.”

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

OCTOBER 16, 2018

Doug McMillon started his presentation for Walmart’s annual investor meeting in Bentonville, Arkansas by saying he wanted to “challenge your thinking about Walmart.” Just ahead of its annual investors meeting, Walmart lowered its fiscal 2019 forecast for adjusted earnings per share to a range of $4.65

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

MAY 20, 2020

percent of millennials have gone online to manage their retail lives during lockdown and plan to at least partially continue doing so in the future. percent of Generation X, and 30 percent of bridge millennials who have leapt across the digital divide and plan to stay there. For example, our survey found that 31.1

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. From one perspective, the position of management consulting as an industry has never seemed more secure. According to estimates, McKinsey makes about $8.8B Each one is still growing. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

OCTOBER 14, 2020

But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By While the spike has been great for business, it didn’t come without difficulty.

Retail 141

Retail Case Study Apple Operations 141

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

PYMNTS

APRIL 23, 2019

While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. Walmart has dabbled in delivery, but has focused on curbside pick-up and expanded the service to over 2,000 stores. Target bought Shipt Inc.,

Online 132

Online Detroit Phoenix Dallas 132

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

Gonzobanker

MAY 31, 2019

Small business loans are sometimes underwritten to include financial covenants, require periodic financial statements vs. “exception managing,” and they are not consistently priced relative to their risk. Many institutions don’t offer expedited processing or streamlined, score-based underwriting criteria for smaller applications/exposure.

Lending 133

Lending Community Bank Community Data 133

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. For its achievements, OCBC won a 2021 FICO® Decisions Award for customer onboarding & management.

Management 52

Management Digital Strategies Innovation Data 52

Bobsguide

AUGUST 7, 2022

Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. What will be different this holiday season and how to adjust your strategy accordingly. Missed the webinar? Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

Independent Banker

OCTOBER 31, 2022

It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.

Lending 91

Lending Community Bank Community Strategy 91

NCR

JUNE 16, 2017

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.

Big Data 65

Big Data Data Analytics Strategy 65

NCR

JULY 5, 2016

Meanwhile, 60 per cent of customer dissatisfaction originates in the back-office and only 30 per cent of bank executives feel their processes can swiftly adapt to meet market changes. Moving towards digitalization . Key factors in the pursuit of digital transformation include: Management buy-in. Technological readiness.

Training 56

Training System Digital Strategies Leadership 56

Javelin Strategy & Research

JANUARY 12, 2022

Banner Section Home Rss.xml 2022 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s specialty areas—digital banking, fraud and security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge from each.

Trends 40

Trends Fraud cryptocurrency Austin 40

FICO

JUNE 21, 2022

A similar number (30%), will also turn to AI-assisted next best action programmes across all channels, driving even greater demand for ever-more complex customer management and customer service solutions delivered via decision platforms. Agility always poses challenges when it comes to delivering value, managing and measuring success.

Management 52

Management Customer Experience Regional Strategy 52

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

APRIL 16, 2018

A McKinsey report published in November 2016 showed that at least 80 percent of internet users in the UAE and Saudi Arabia prefer to do at least some of their banking digitally, turning to branches and telephone banking when they have specific or more complex requirements. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

MARCH 28, 2023

Banks need insights that help them meet customers where they are in life. Instead of internal teams using different platforms and disparate data to develop, launch and manage separate analytic projects, an applied intelligence platform (sometimes called an AI decisioning platform) provides a collaborative space. Think of it this way.

How To 52

How To Analytics Data Strategy 52

NCR

APRIL 5, 2016

Acquiring and retaining consumers in a fiercely competitive marketplace — flooded with waves of non-traditional players — requires a consumer-centric digital strategy. In addition to mobile, his background covers identity and access management, fraud detection, malware protection, and email encryption solutions.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

Filene

FEBRUARY 13, 2018

As we implement our own Digital Strategies program on filene.org, we want to bring you along, in real time, while we redesign our website to make it more convenient to get access to the information our busy members are looking for. We hope it may help streamline your digital strategies as you continue to evolve your own technologies.

Digital Strategies 28

Digital Strategies Strategy US Online 28

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Javelin Strategy & Research assesses six of the leading ven.

Report 40

Report Digital Banking Fraud Mobile 40

FICO

JUNE 16, 2021

The FICO Platform helps banks to achieve successful digital transformation projects by eliminating silos and providing powerful point solutions such as Strategy Director , Xpress Optimization and Origination Manager. by Aashish Sharma.

Analytics 52

Analytics Survey Cards Customer Experience 52