Perficient

AUGUST 4, 2023

Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more. Your Digital Transformation Journey Seeing the world through your customers’ eyes is the best way to meet their needs. We put customers at the center of our digital strategy formulation process.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

FEBRUARY 24, 2021

Meet the Hosts. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. The Future Is Digital.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Bank Innovation

MARCH 3, 2020

For Fifth Third Bank, a 160-year-old institution, digital transformation isn’t about going head-to-head with the largest banks. Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re

Seattle 273

Seattle Digital Strategies Strategy Meeting 273

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

Perficient

NOVEMBER 12, 2020

These implications go far beyond the marketing and creative services that digital agencies have provided historically, as the technology and business interdependencies to support them have become inextricably connected and incredibly complex. Peak Creative. Data + Marketing.

How To 508

How To Branding Customer Experience Industry 508

Perficient

SEPTEMBER 26, 2022

Shifting insurance distribution to meet the consumer where they choose to interact was a big focus at this year’s conference. We also know that a robust digital strategy and API development plan are required to be successful: Partnerships and experiences will be an extension of carrier brands, so they must be carefully cultivated.

Data 275

Data Conference Analytics Industry 275

Perficient

NOVEMBER 10, 2020

The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. In the middle, the argument is that economic value is maximum when experience meets customer expectations. . Just meeting expectations is no way to rule the world. . Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. It’s simple: change is tough for large corporations for a variety of reasons.

Tools 251

Tools Analytics Digital Strategies System 251

PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

PYMNTS

SEPTEMBER 23, 2020

In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said. Moving Forward .

Cards 283

Cards Meeting Mobile Digital Strategies 283

Perficient

SEPTEMBER 13, 2020

And once you know both your internal stakeholder needs and your audience expectations, you marry the two to create your digital strategy. Your successful project will land right at that the sweet spot where the two meet. Your digital team will want those, and you can report out within your group on how you’re meeting those KPIs.

Leadership 294

Leadership Strategy System Course 294

Perficient

JULY 20, 2020

We understand her concerns and want to build structures, designs, and content that truly meet her needs. If more than eight, it’s too many to handle – you’ll stop bonding with each as an individual, and start trying to meet too many needs at once. But she feels real now. How do I choose my healthcare personas? Start with data.

UX 332

UX Meeting Data Groups 332

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors. Promote Your Success.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

JULY 16, 2020

One of the ways we did this was through larger meetings via video conference. It’s also allowed us to have fewer meetings, which has been a welcome change. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

SEPTEMBER 2, 2020

Because no matter where members are in their life stage, [they require] a way to make payments to meet their lifestyle — their everyday needs.”. Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

MARCH 2, 2020

As carmakers were forced into contingency planning, digital strategies emerged as a means of saving a portion of their marketing activities. The group will reportedly have the same program on Tuesday, but through a “digital press conference” with Chief Executive Officer Oliver Zipse.

social media 130

social media Conference Digital Strategies Meeting 130

Perficient

NOVEMBER 21, 2024

After all, to remain competitive and compliant, financial services firms must innovate in ways that add business value, meet consumers’ evolving expectations, and build trust.

Compliance 221

Compliance Data Cards Meeting 221

Payments Source

JULY 17, 2020

Rolling out digital strategies now that enable creativity and innovation will establish a reliable foundation to prepare retailers to best meet their customer needs during whatever phase comes next, says Mobiquity's Sree Singaraju.

Digital Strategies 88

Digital Strategies Meeting Strategy Innovation 88

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Perficient

FEBRUARY 24, 2021

Deep offshore talent pools allow teams to quickly scale to meet the specific needs of each unique project. As a leading global digital consultancy, Perficient takes an “all-of-the-above” approach to global delivery, seamlessly combining offshore, nearshore, and onshore teams to deliver powerful results for our clients. Scalability.

Software 294

Software United States Strategy Industry 294

PYMNTS

NOVEMBER 24, 2020

It also explains why competitive QSRs must localize their approaches to meet customers’ needs. . Localizing Digital Dining . Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

OCTOBER 16, 2018

Doug McMillon started his presentation for Walmart’s annual investor meeting in Bentonville, Arkansas by saying he wanted to “challenge your thinking about Walmart.” Just ahead of its annual investors meeting, Walmart lowered its fiscal 2019 forecast for adjusted earnings per share to a range of $4.65

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS. “We

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

MAY 20, 2020

He noted that Walmart had expanded slot capacity to meet the demand swell and increased the number of general merchandise items available for purchase through Walmart’s online order/curbside pickup service. It will become part of the ‘new normal.’”.

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

APRIL 29, 2019

The executive was quoted as saying the company will be “bolder and more deliberate” in its venture capital strategy, supporting businesses with disruptive technology. According to the report, Zobel de Ayala said during the annual shareholder meeting that the company would invest in startups with “scalable, innovative models.”

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. Procurement teams have a lot on their plate.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

Perficient

DECEMBER 11, 2020

Product owners have a responsibility to set product goals and outcomes alongside product requirements and designers have an obligation to meet them. If we delivered on time and on budget, but nobody used it, then we should be questioning our career choices.

User Experience 309

User Experience US Study Community 309

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

DECEMBER 22, 2020

Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

DECEMBER 5, 2019

Speaking at a meeting at the Economic Club of New York, he said, “We can extend that [food delivery] model to essentially every single local retailer, so that anything you want in New York City can be delivered to you, hopefully in under 30 minutes.”. Uber Eyes Retail Delivery. Curing the $2.4T Manufacturing Sector’s Cash-Flow Crunch.

Cards 131

Cards New York City Payments New York 131

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. This is important both to keep operations running in the future and to meet changing consumer demands and expectations.

Innovation 209

Innovation Mobile Tools Dallas 209

Abrigo

JUNE 4, 2024

The panel provided a few ideas on balancing services to meet these customers' needs. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We Takeaway 3 Attracting new and younger customers is a top priority for community financial institutions.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

JULY 16, 2020

As CFOs move forward in their payments digitization strategies, migrating away from paper checks is of utmost importance, particularly in today’s touchless world. . “We’re very often talking about a $10,000 invoice being paid, and for a supplier to pay 2.5 percent, that’s an expensive way of being paid.”

Strategy 171

Strategy Cards Tools Payments 171

PYMNTS

OCTOBER 14, 2020

But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By And that process has been significantly accelerated by COVID.

Retail 141

Retail Case Study Apple Operations 141

Gonzobanker

APRIL 24, 2019

Or as Vons Credit Union ’s Jay Lassiter put it in a breakout, “Everything we do has to be targeted and 20% of our team is out in the field meeting with prospects where they work … supported by QR code info in breakrooms that drive mobile app downloads.”. Will we meet in the RainMan Room or the Hangover Suite?

Branding 132

Branding Conference Strategy Oregon 132

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We eCommerce and digital strategies,” said Kevin Holt, CEO for Ahold Delhaize USA, in the press release. “As We are excited about this new company, which will serve as the engine that powers our U.S.

Branding 100

Branding Innovation America Strategy 100