PYMNTS

DECEMBER 23, 2020

consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes. Finding revenue declines among smaller indie operators, the new research makes the observation that the more digital one becomes now, the better off they are going forward.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

JANUARY 18, 2021

And in a trend that is likely to see continued traction in this new year — and beyond — active mobile banking customers were up 6.6 Non-performing loans were flat in the latest quarter, and similar to what has been seen with other banks, we may get some color about loan forbearance programs. percent in the period to 30.6

Digital Strategies 183

Digital Strategies Strategy America Apple 183

Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

ZootBlog

MARCH 18, 2020

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

Digital Strategies 95

Digital Strategies Strategy User Experience Customer Experience 95

PYMNTS

NOVEMBER 24, 2020

Consumers’ pivot to online ordering affords a massive opportunity to QSRs that could help them engage with and retain millions of customers, but restaurants must carefully consider how individuals in different regions and of varying ages are using online and mobile ordering options as well as the tools they value. percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

Bank Innovation

OCTOBER 15, 2019

Wells Fargo’s digital strategy is showing results. million “digital active” customers in the third quarter of 2019, up 4% year over year. The bank also saw a 7% increase in mobile-first customers. Wells Fargo’s digital push coincides with efforts to rationalize its branch footprint. […].

Digital Strategies 170

Digital Strategies Strategy Mobile Report 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Chris Skinner

NOVEMBER 9, 2017

Things we’re reading today include … ING, a Dutch bank, finds a winning digital strategy How Equitable Bank reshaped its culture for a future of mobile-first finance How Some Small Banks Are Firing the Fed Gordon Brown turns on Tony Blair over Bank of England independence Top LSE investor ramps … The post Things worth reading: 10th (..)

Digital Strategies 172

Digital Strategies Strategy Mobile 172

PYMNTS

DECEMBER 18, 2019

As consumers can have their favorite foods delivered to them with a tap of an app, quick-service restaurants (QSRs) are taking note of mobile ordering’s potential. And Wingstop has also worked to grow the availability of its mobile ordering service to offer the options at 90 percent of physical locations by the close of 2019.

Mobile 131

Mobile New York City Innovation New York 131

Payments Dive

JULY 18, 2016

Baron Concors, Pizza Hut's global chief digital officer, will share insights about the chain's digital strategy Aug. 17 at this year’s CONNECT Mobile Innovation Summit in Dallas.

Dallas 150

Dallas Digital Strategies Strategy Innovation 150

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

Perficient

OCTOBER 29, 2020

The mobile TV platform seemed to have it all. Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. With a mobile content delivery value proposition, Quibi promised easy access to TV no matter your location in space and time. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Strategy 169

PYMNTS

AUGUST 10, 2018

In a presentation last month, CEO Anne Bramman said she expects digital sales to grow about 26 percent in 2017, up to 40 percent by 2022. Chief Digital Officer and Nordstrom.com President Kenneth Worzel said the company is now a top 10 eCommerce retailer in the U.S.,

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

Gonzobanker

OCTOBER 13, 2020

Smaller banks and credit unions can bring unique value to the mobile ‘arms race.’ marketplace have made significant investments in their mobile applications centered around improving the client experience. Mobile app store ratings have gone from an average of 4.2 Engage Net Promoter and Client Feedback Channels.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

Celent Banking

FEBRUARY 4, 2016

Bank of America recently announced that it would triple spending on its mobile app. In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

PYMNTS

JUNE 7, 2017

Which means the news should probably come as no surprise that Spoleto My Italian Kitchen, in partnership with the NCR, is now bringing the ordering experience to the cloud — giving customers the ability to make mobile orders, mobile pay directly from their smartphone and, when they arrive, skip the line and get their order in hand.

Mobile 108

Mobile Branding Digital Strategies Maine 108

PYMNTS

DECEMBER 5, 2016

The early numbers are encouraging, as Walmart had a record number of visitors to its online and mobile sites during the “official” holiday retail kickoff weekend post-Thanksgiving. It’s a marketing challenge as much as any, as a lot of people who shop on Amazon are not naturally Walmart shoppers.”.

Digital Strategies 100

Digital Strategies Strategy Online Retail 100

PYMNTS

SEPTEMBER 23, 2020

In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said.

Cards 283

Cards Meeting Mobile Digital Strategies 283

Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

Bank Innovation

APRIL 10, 2017

For KeyBank, the digital journey took about four years, and included a lot of “tough decisions” along the way, according to Fazir Ali, the bank’s senior vice president of digital strategy and innovation. KeyBank, which has nearly 19,000 employees, has reconstituted its […].

Innovation 186

Innovation Digital Strategies Strategy Technology 186

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. One fact that sticks out is how slow mobile banking adoption has been over the last few years. But why then have forecasted rates of adoption not been realized?

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

JUNE 27, 2017

Cross-border payments platform Currencycloud and Hyundai Card, South Korea’s digital pioneer company, recently announced an exclusive partnership to enable the launch of Korea’s first mobile remittance service provided by a credit company. This will open the new era of personalized digital financial services in Korea.”.

Cards 100

Cards Mobile Digital Strategies Fintech 100

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. The most common being mobile phone, telematics, digital twins, power generator grids, health diagnostics devices, smart cars, among others.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

SEPTEMBER 30, 2020

The wave of digitization that has picked up incredible speed in banking over the past half year isn’t strictly a new trend, Randy Piatt , head of product solutions for Ondot Systems , told PYMNTS. But then COVID-19 came along and sent the digitization of financial services into overdrive nearly overnight.

Cards 334

Cards Tools Community Bank System 334

PYMNTS

APRIL 10, 2020

Corporate clients are increasingly driving FIs’ modernization efforts, with small and medium-sized businesses (SMBs) demanding mobile banking services, and larger corporates seeking bank tools that can seamlessly integrate with their own back-office platforms. Modernizing Corporate Payments.

Technology 360

Technology Company Operations Payments 360

PYMNTS

NOVEMBER 20, 2020

Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JULY 29, 2020

“Digitization has helped support remittance market continuity in the face of reduced mobility. The crisis has further elevated digital transfers, and we are pleased that the digital strategy we accelerated has allowed us to facilitate that shift for our customers.

Innovation 240

Innovation US Marketing Digital Strategies 240

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Customer Experience Leadership 174

PYMNTS

DECEMBER 15, 2020

GoBiz Plus works to help merchants accept cashless payment methods for offline transaction and embrace new digital strategies. The cashless payment modes accepted include debit and credit cards, the standard Indonesian QR code system, and digital wallets like GoPay and LinkAja.

System 169

System Payments Digital Strategies Regional 169

Bank Innovation

SEPTEMBER 4, 2018

JPMorgan Chase is on a roll with its digital hiring and currently has more than 2,000 open positions. The bank is looking for a senior digital fintech expert to join its Digital Strategy, Innovation and Partnerships team, as it continues to recruit talent as part of its effort to revamp its technology team.

Digital Strategies 150

Digital Strategies Strategy Innovation Fintech 150

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

FEBRUARY 6, 2020

Mobile ordering, contactless NFC payments, ordering kiosks and delivery options have all started to take hold, forcing restaurants to rethink their core businesses. Restaurants face major change. Some brands only find that they need a more sophisticated system when it’s too late, when they start to struggle,” Robbins told PYMNTS.

Mobile 191

Mobile Operations Technology Payments 191