Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world. Except, maybe not. First, a few caveats. Privacy Changes. billion in June.

Online 101

Online social media Baltimore Data 101

PYMNTS

NOVEMBER 24, 2017

In the retail world, one pachyderm has been learning to dance in all manner of ways, displaying the chops to tango, watusi and foxtrot as situations demand. The bottom line can tell a lot about margins and strategy — namely, whether they’re working. Not a bad haul in a digital world where Amazon is, as always, a formidable foe.

Retail 128

Retail Mobile Strategy Digital Strategies 128

PYMNTS

JANUARY 20, 2020

Future Group , the Indian conglomerate headquartered in Mumbai, is downsizing its eCommerce division Retail 3.0 and laid off 350-400 workers, Livemint reported Sunday (Jan. By 2018 the company had 500-600 employees developing digital assets for Retail 3.0. Shares in Future Retail rose 13 percent on Nov.

Groups 101

Groups Retail Digital Strategies Analysis 101

PYMNTS

DECEMBER 8, 2020

At a time when the pandemic has seen a massive shift toward digital commerce, the Mexican arm of Walmart – the world’s largest retailer – is looking to leverage the river of remittances that its customers receive from the United States, and to keep more of that cash in-store. Pushing Digital. That’s higher than the 8.59

United States 174

United States America Guidelines Digital Strategies 174

PYMNTS

FEBRUARY 23, 2018

continues to take the lead as the largest QSR, followed by Starbucks and Subway , Bloomberg reported. The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By But McDonald ’s Corp. Subway’s $10.8

Online 101

Online US Payments Mobile 101

PYMNTS

JUNE 15, 2020

That’s driven dealers and automakers to rewrite their business strategies with an eye toward creating new digital-sales tools that offer consumers more personalized, online services. car retailer AutoNation , told investors during the chain’s recent earnings call.

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

PYMNTS

APRIL 23, 2019

is in a race with its competitors and the increasingly digital future of grocery they embody. Racing, but according to reports out in The Wall Street Journal, perhaps not quite keeping pace. Not so smart a move given how quickly the grocery game has gone digital – and how quickly consumer behaviors are becoming multichannel.

Online 132

Online Detroit Phoenix Dallas 132

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Like FIS, this announced migration has spurred many future digital discussions among the JHA install base.

Digital Banking 130

Digital Banking Customer Experience Strategy Exercises 130

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But such shifts must happen, lest those banks get left behind.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

MAY 18, 2018

As Nordstrom ramps up its digital efforts, the department store retailer reported better-than-expected first-quarter earnings. The company reported earnings per share of 51 cents and revenues of $3.47 The retailer delivered total sales growth of 5.8 billion, compared to 44 cents and $3.46

New York 116

New York New York City Retail Digital Strategies 116

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

OCTOBER 19, 2016

The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively. That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

PYMNTS

AUGUST 2, 2018

According to an Automat study, about half of consumers are ready to use the technology, Retail Dive reported. “This creates an opportunity for beauty brands to provide assisted service online and offline not only where real human advisors don’t exist today, but even where they are available,” the report noted.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

JANUARY 21, 2020

Diners will place orders via third-party online food delivery platforms, phone or the restaurant’s website. And self-service kiosks, which were once only mainstays in airports, banks and supermarkets, are also “now spreading rapidly across the restaurant space,” per the report. to do so, per news in March. states and 24 countries.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

JUNE 19, 2020

The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies. Around The Payments Orchestration Ecosystem. About The Playbook.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

JANUARY 7, 2019

The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like. When it comes to other technologies, he said the company is testing digital menu boards for drive-throughs in “a number of locations nationwide.”

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. These online orders may be poised to grow even more substantially, however. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. His recent research reports have covered SMB lending, alternative lenders and automating commercial lending.

social media 150

social media Lending Community Community Bank 150

PYMNTS

NOVEMBER 2, 2018

The eCommerce retailer brought Bonobos and Nike dedicated shops to its site, Chain Store Age reported. Jet.com President Simon Belsham said, according to the outlet, “As we continue implementing our new strategy focused on the city consumer, we’re delighted to welcome Nike and Bonobos to Jet.com.

Branding 123

Branding New York Retail Customer Experience 123

PYMNTS

DECEMBER 22, 2020

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JUNE 22, 2020

This system of cash-based eCommerce purchases — “Boleto” in Portuguese-speaking Brazil and “Boleta” in Spanish-speaking South American countries — allows consumers to pay for goods purchased online by printing out their payment information and submitting cash payments to their local general stores, bank branches or other brick-and-mortar locations.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

DECEMBER 18, 2019

Diners, as it stands, spend more via online channels or mobile than when buying in person, which makes delivery rewarding for restaurants and moves them to encourage ordering through those channels. As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs).

Customer Experience 126

Customer Experience Strategy Community ATM 126

Celent Banking

JANUARY 25, 2016

Celent´s discussions with banks have largely echoed this change, moving to a broader understanding of digital strategy and what it means to be “mobile.” A recent Celent report on digital transformation showed that more than 65% of banks cite resources and availability as a barrier to digital maturity.

Resources 100

Resources Mobile Strategy Digital Strategies 100

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. One fact that sticks out is how slow mobile banking adoption has been over the last few years. The two figures below illustrate what’s happening.

Mobile 100

Mobile Survey UX Strategy 100

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

Banking 2020

NOVEMBER 18, 2015

The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers. Banks are still trying to figure out how mobile banking fits into their digital strategy. How are our customers using mobile banking?

Strategy 40

Strategy Mobile Digital Strategies Data 40

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

DECEMBER 22, 2014

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. Retailer of the Year that Caused the Most Project Heartache in Bank I.T.

Los Angeles 101

Los Angeles Apple Risk Management California 101