Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Do we have the right technologies in place to support this vision?

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Bank Innovation

SEPTEMBER 28, 2018

One of the largest retail banks in America has a simple yet multifaceted innovation strategy. Bank Executive Vice President, Chief Innovation Officer, Dominic Venturo, on which direction the bank is headed, digitally. Bank Innovation spoke with U.S The conversation below has been edited for brevity and clarity.

Digital Strategies 150

Digital Strategies Innovation Strategy Innovation Strategies 150

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. A robust digital strategy and API development plan are imperative for success : Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

AUGUST 10, 2018

Meanwhile, their in-store customer base shrinks, as shoppers can now find lower prices and fast delivery with the touch of a few buttons on their smartphone – or even through interactive technology that uses voice recognition. DHL Supply Chain, a unit of Deutsche Post DHL Group, will operate the center.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

MAY 25, 2017

USA Technologies (USAT), a payment technology provider of cashless and mobile transactions in self-serve retail , announced Wednesday (May 24) a strategic agreement with Five Star Food Service, a full-service vending, micromarkets, office refreshment services and corporate dining company, to expand their partnership.

Technology 101

Technology Retail Digital Strategies Leadership 101

Perficient

SEPTEMBER 10, 2020

With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 171

Digital Strategies Strategy Customer Experience Leadership 171

PYMNTS

OCTOBER 29, 2020

"Our strategy, planning and execution enabled us to adjust to changing market conditions, rebound quickly from the sharp downturn COVID-19 caused during the second quarter, and deliver strong profitability for shareholders," said Ersek, adding that while macroeconomic headwinds persist, "our business continues to improve.".

Digital Strategies 204

Digital Strategies Strategy Operations US 204

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

Technology 114

Technology Resources Fraud Strategy 114

PYMNTS

DECEMBER 9, 2020

"IKB's expertise in the field of public program loans is also very beneficial for the further technological enhancement of our platform," she said, according to the release. Teaming up with Hypoport Group, a highly respected technology player, constitutes a core element of our digitization strategy," he continued, according to the release.

Lending 190

Lending Digital Strategies America Strategy 190

Perficient

SEPTEMBER 26, 2022

Roaming the convention floor, I found several exciting paths the industry is headed down and how it aligns with our view of digital modernization: Data is everywhere. Data and analytics remain key investment areas for insurance operations. Breakout sessions on the topic and embedded platform technologies abound.

Data 275

Data Conference Analytics Industry 275

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Cost-Effective. On-Site Collaboration. Talent Shortages.

Software 294

Software United States Strategy Industry 294

PYMNTS

JANUARY 20, 2021

In announcing its fiscal second-quarter results, the Cincinnati-based consumer goods giant also credited its “constructive disruption” strategy for a 15 percent jump in earnings, which also allowed it to increase its full-year forecast. Constructive Disruption.

Online 292

Online Report Strategy Trends 292

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. It’s not just one-touch technology that matters, either. Innovation Sparks. So does better customer engagement.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

APRIL 2, 2019

In a blog post, Tom Ward, senior vice president of digital operations at Walmart, said the retailer is building platforms with partners including Google to help customers shop via voice. The technology looks at prior purchases to ensure the item a customer is asking for ends up in the shopping cart.

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. The mobile TV platform seemed to have it all. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer.

Innovation 209

Innovation Mobile Tools Dallas 209

PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools System Community Bank 334

PYMNTS

OCTOBER 21, 2020

Volante Technologies, which works in cloud payment processing and messaging, has landed a big new client, Grupo Financiero Banorte. We will also be able to take advantage of initiatives such as banking as a platform, cloud modernization, and distributed ledger technology.”.

System 140

System Payments Digital Strategies Capital 140

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

Abrigo

JUNE 4, 2024

Navigating credit quality, compliance, and technology integration The ThinkBIG conference hosted by Abrigo fosters networking and professional development for bankers. Compliance, technology integration, and attracting younger customers were among the panel’s chief concerns.

Compliance 221

Compliance Community Community Bank Conference 221

Bobsguide

AUGUST 7, 2022

Cloud migration digitalizes the bank’s processes, enhances integrated ecosystems and enables new opportunity for growth in the UK. Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

JUNE 5, 2017

The plan was disclosed by Chief Operating Officer Andy Maguire, said Reuters. The announcement comes in the wake of the January appointment of Ayasdi Executive Chairman and cofounder Gurjeet Singh to a technology advisory board set up by HSBC. Banks have been eyeing the bottom line while also boosting compliance efforts.

Compliance 117

Compliance Fintech Digital Strategies Strategy 117

Insights on Business

MAY 12, 2017

But this does not mean that workforces will be replaced with new technology. L to R: Patrick Lane, The Economist; Ashley Johnson, COO & CFO, Wealthfront; Adam Ludwin, CEO, Chain; Chris Smith, EVP and Global Head of Operations, MetLife; Chris Ferris, CTO – Open Technology, IBM.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. But along the way, he added, the branch experience is on the cusp of marked change.

ATM 174

ATM Examples Mobile Operations 174

PYMNTS

JANUARY 7, 2019

To help modernize its restaurants and provide new ordering experiences to its diners, Taco Bell is bringing new technology into its brick-and-mortar restaurants across the country: The quick-service restaurant (QSR) chain is deploying self-service kiosks. And, as of December, the company had them in more than 1,000 locations in the U.S.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

Jeff For Banks

NOVEMBER 28, 2014

And sometimes, we bankers fall into the trap of not considering our operating expenses as strategic investments. One of the ten is "not considering operating expenses as strategic investments". of all operating expenses. Whatever that strategy may entail, could you not find the resources to fund it? million per year.

Digital Strategies 93

Digital Strategies Strategy Operations Seattle 93

PYMNTS

AUGUST 13, 2020

Technology and consumer demand have been moving payouts toward digital in recent years, and well over half of consumers receiving a payout want an electronic option,” she said. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. . “I

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. Addressing Digital Adoption Challenges.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

JULY 7, 2020

John Diamond, president and chief operating officer of SMB alternative lender Revenued , recently told PYMNTS that the industry may see some repeat patterns in the months and years ahead that the sector saw 10 years ago.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

OCTOBER 14, 2020

But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By Ignoring that technology component would be similar to thinking about Amazon as a big warehouse operator.”.

Retail 141

Retail Case Study Apple Operations 141