Perficient

MARCH 12, 2021

When you are clear on how your digital solution will benefit your organization, you can start to focus on what the technologies need to do to support these initiatives. Having the Right Processes, Tools, and Resources.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

PYMNTS

DECEMBER 22, 2020

Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

FEBRUARY 25, 2021

Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. Such tools are critical to support learning at scale so digital teams can develop the personalization and relevance customers expect.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

DECEMBER 17, 2020

In some cases the events of 2020 forced organizations into reaction mode and they rushed to try and operationalize digital responsibility initiatives at a much higher rate. That included looking inwards to identify internal operating models and biases that may have inadvertently been impeding business goals and objectives.

Strategy 348

Strategy Innovation Video Google 348

PYMNTS

DECEMBER 23, 2020

consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes. Finding revenue declines among smaller indie operators, the new research makes the observation that the more digital one becomes now, the better off they are going forward.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

JANUARY 11, 2021

While the trend of corporate treasurers seeking ways to enhance the global visibility of bank accounts and payment flows was clearly there well before the pandemic, said Georgakopoulos, what changed was a sense of urgency from clients to move to a digital environment with a renewed focus on guiding their organizations through the volatility.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. The membership-based warehouse store chain has long prioritized digital innovation, both in its customer-facing and internal operations.

Innovation 209

Innovation Mobile Tools Dallas 209

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

Perficient

JULY 20, 2020

At their core, personas should inform branding, design, content, and business requirements for any new digital application. But healthcare personas also can impact clinical operations (ex: how different clinical steps are connected), clinical tools (ex: virtual care interfaces) and clinical communications (ex: discharge instructions).

UX 332

UX Meeting Data Groups 332

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. It’s not that banks don’t want to go more digital and mobile, he said. Of course, those digital strategies that FIs are (or should be) working on in 2020 can involve a variety of features, tools and offerings.

Fintech 169

Fintech Digital Strategies Mobile Strategy 169

Bobsguide

AUGUST 7, 2022

Cloud migration digitalizes the bank’s processes, enhances integrated ecosystems and enables new opportunity for growth in the UK. Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

DECEMBER 5, 2019

The Tracker also delves into the different ways restaurants are adding tools powered by artificial intelligence (AI) to their ordering portfolios. As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Stampli Eyes Invoices as Supplier Collaboration Tools. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. Through those referrals, Premier Community will give managers access to the AP tools.

Fintech 108

Fintech Community Bank United States Community 108

PYMNTS

MAY 25, 2017

We continue to see USAT as a key partner because of their track record of helping increase the Net Operating Profit of our operation through analysis of the existing installed base,” Alan Recher, president and CEO, Five Star Food Service, said in the press release. “We

Technology 101

Technology Retail Digital Strategies Leadership 101

PYMNTS

SEPTEMBER 10, 2019

But, as is the case with so much in banking, technology can make the ATM a potent tool for customer engagement — boosting ROI, too — if financial institutions (FIs) leverage a holistic approach with the machines themselves, with a focus on self-service use cases. “So The Consumer. Their hours may not easily dovetail with the 9-to-5 workday.

ATM 158

ATM Examples Course Strategy 158

Cisco

MAY 5, 2021

Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage). Utilize those tools to their greatest potential and add digital enhancements by leveraging a centralized digital hub that breaks down walls and puts your customer’s needs first. Futureproof your CX strategy.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy.

Online 179

Online Payments User Experience How To 179

PYMNTS

JUNE 15, 2020

That’s driven dealers and automakers to rewrite their business strategies with an eye toward creating new digital-sales tools that offer consumers more personalized, online services. But closed showrooms obviously aren’t profitable, so dealers needed digital strategies to lure potential buyers in. “I

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

PYMNTS

DECEMBER 15, 2017

With Assemble, Mastercard aims to give issuers a set of tools that will help them, well, assemble all of those functions into a single place, so that these account holders have a single view into their finances – with the goal of making prudent spending and saving decisions based on actual account data. What Millennials Want.

Millennials 134

Millennials Management Cards Security 134

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News . Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

MAY 31, 2019

Many financial institutions don’t provide their client-facing staff with the tools to identify potential small business loan or other relationship opportunities—from existing small business customers as well as local businesses that fit the institutions’ desired profile/footprint. Opportunity Identification/Training.

Lending 121

Lending Community Bank Community Data 121

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. In financial services, digitization has dramatically broadened the data pool.

Data 100

Data Management Analytics Compliance 100

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Generative AI is a powerful tool but still benefits from clear and specific instructions. That is an 11.6x and future regulatory compliance.

US 195

US Training Examples Data 195

CB Insights

JANUARY 6, 2019

The Home Depot also operates a secondary lab out of Austin called BlackLocus. The CVS innovation center is focused on creating new digital health solutions. Notable Projects: Lululemon Lab operates under the concept of “offline exclusivity.” The Kitchen prides itself on experimentation.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. There’s a complexity to getting these tools operational that compounds at scale.

Strategy 78

Strategy Management Analytics Tools 78

Independent Banker

AUGUST 25, 2016

Digital tools and tactics. Fortunately, for banks running all of their social media in house, several tools are available to simplify the juggling act of regularly attending to each platform. Today, more than 10 million people and businesses use Hootsuite as their chosen social media management tool. By Sam Schaust.

social media 70

social media Community Bank Community Video 70

FICO

MAY 13, 2020

That many centuries ago, the Tower of Babel had a 100% failure rate; but modern-day digital transformation is not far behind, with a surprising 70% failure rate of its own. How is that possible in the 21st century, with state-of-the-art computing and software tools?

Analytics 52

Analytics Strategy Survey Management 52

Social Assurance

JUNE 21, 2021

Faulkner has spent the past 16 years working in banking, focusing on strategic planning, social media management, digital strategy, public relations and marketing operations. She is additionally a Certified Financial Marketing Professional and graduate of the American Bankers Association, Bank Marketing School. .

Marketing 15

Marketing social media Community Branding 15

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

NOVEMBER 12, 2020

Hybrid models are disrupting the traditional agency retainer model, and agencies are operating on a project basis or even more-progressive outcome-based engagements. The hardware and software tools for collaboration, prototyping, and creative production are simply more economical, easier to use, and accessible to anyone.

How To 508

How To Branding Customer Experience Industry 508

CB Insights

MAY 15, 2019

DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. Using pilot program feedback, Labs was able to enhance services by giving Fidelity Financial Consultants the tools needed to make the process easier for both consultants and customers. Wells Fargo — Wells Fargo Labs.

Innovation 78

Innovation blockchain Technology Groups 78