Perficient

NOVEMBER 10, 2020

As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market. The economic value of creating this significantly better experience went to Uber in a big way. . I think the only way to think about customer experience is to try to exceed your customer’s expectations.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

NOVEMBER 20, 2020

Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

DECEMBER 24, 2020

Steph So, head of digital experience at Shake Shack, told PYMNTS , “We listened to our guests and witnessed the experiences they were having, and we worked flexibly and quickly to provide them with an array of options that gave them the accessibility and comfort they desired.”

Analytics 175

Analytics Study Digital Strategies Strategy 175

PYMNTS

MAY 27, 2020

We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through digital means. As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. Call it the great shift.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

NOVEMBER 24, 2020

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Infrastructure providers are hustling to keep up with the digital shift. percent from 35.5 percent in just the last two weeks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

DECEMBER 30, 2020

The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.

Trends 137

Trends Innovation Study Technology 137

Accenture: Banking

JULY 20, 2017

The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance.

Survey 166

Survey Strategy Digital Strategies Leadership 166

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in.

User Experience 309

User Experience US Study Community 309

PYMNTS

DECEMBER 23, 2020

consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes. Finding revenue declines among smaller indie operators, the new research makes the observation that the more digital one becomes now, the better off they are going forward.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

Insights on Business

MARCH 6, 2019

AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study. Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

AUGUST 2, 2018

According to an Automat study, about half of consumers are ready to use the technology, Retail Dive reported. “Best of all, virtual beauty advisors especially appeal to the young, digitally engaged, frequent beauty purchasers that brands want to reach the most as part of their digital strategies.”

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. This included the issuing of topical studies, thought leadership pieces and webinars. Other areas of change were in our sales and marketing efforts.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. It completely removes the friction and uncertainty of waiting in a checkout line right now,” he said. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Mobile Tools Dallas 209

BankInovation

APRIL 5, 2022

The latest EFMA-Infosys Finacle study reveals that — thanks to their accelerated digital transformation during the pandemic — incumbent banks are showing greater innovation maturity today than they did a year ago. Incumbent banks have been seriously disrupted by big tech and fintechs in recent years.

Study 98

Study Innovation Fintech Digital Strategies 98

PYMNTS

MAY 12, 2020

As the general retail scene seems to be headed toward reopening, the PYMNTS COVID-19 tracker shows that the digital shift has been dramatic. percent more consumers shop for retail goods online than they did on March 6, the first day of our study, and that continues to climb – up 10.5 percent from 35.5

Retail 130

Retail How To Branding Strategy 130

PYMNTS

APRIL 7, 2016

Adweek has reported on a new study released by Custora in which the eCommerce vendor, having analyzed about $100 billion in sales among 500 million shoppers between January and March, determined that only 1.5 What’s currently working better than social media for retailers in the digital space in turning marketing into immediate sales?

social media 100

social media Retail Study Branding 100

PYMNTS

OCTOBER 14, 2020

This has left Brandenberg with a case study in management, as he gears up for what he expects will be continued high levels of the digital-first economy for wine. There is a renewed, or revised, recognition by many companies about the need for a clear and direct digital strategy,” he noted.

Retail 141

Retail Case Study Apple Operations 141

PYMNTS

JULY 24, 2018

.” The survey shows the lost productivity that treasurers and financial executives face when continuing to rely on legacy tools like spreadsheets – but perhaps the more interesting point is that executives continue to rely on spreadsheets at all, particularly considering their investments in digitization.

Survey 102

Survey Analytics Data Digital Strategies 102

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric. Take care, Eric.

Marketing 294

Marketing Branding Data Industry 294

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. A recent study by Accenture reported on 30 major banking applications. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 64

Trends Cyber Security Big Data Analytics 64

Gonzobanker

MARCH 24, 2021

Some examples: My colleague Ron Shevlin pointed out in a recent study conducted with StrategyCorps that Chime, the big dog challenger bank, now has nearly 8 million customers who consider it their primary bank. If this is all the same person, she/he also has a bullhorn. The reality these people are dealing with is clear and indisputable.

Customer Experience 124

Customer Experience Strategy Community ATM 124

William Mills

FEBRUARY 22, 2018

According to results from the 2017 NTT DATA Services study on mobile banking, consumers are using their mobile devices for banking services 40% more than they were three years ago. Bankers as Buyers provides insight for institutions looking to fill these gaps by adding more millennials to their staffs.

Millennials 41

Millennials Digital Strategies Mobile Fraud 41

NCR

JUNE 16, 2017

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers.

Big Data 65

Big Data Data Analytics Strategy 65

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. A recent study by Accenture reported on 30 major banking applications. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 48

Trends Cyber Security Big Data Analytics 48

Filene

APRIL 12, 2016

This report provides some starting points on what COBIs should be investigating now in digital, with guidance and case studies from North American peers. To get into digital—or improve their position—COBIs should start with the following: Make your digital strategy your driving force.

Digital Strategies 28

Digital Strategies Case Study Strategy Millennials 28

Filene

FEBRUARY 13, 2018

Our own studies have shown that credit union’s online presence matters. As we implement our own Digital Strategies program on filene.org, we want to bring you along, in real time, while we redesign our website to make it more convenient to get access to the information our busy members are looking for.

Digital Strategies 28

Digital Strategies Strategy US Online 28

Independent Banker

AUGUST 25, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc. That’s a 13 percentage point jump from 2012.

social media 70

social media Community Bank Community Video 70

NCR

JUNE 3, 2016

After all, how convenient is mis-entering digits on a tiny mobile device screen when you’re shifting between letters, numbers and symbols? A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. Convenient, maybe. Delightful, no.

Mobile 40

Mobile Customer Experience Software Strategy 40

CB Insights

MAY 10, 2018

For example, Bain & Company highlights a case study in which it worked with a major beverage manufacturer interested in taking more advantage of digital channels. McKinsey’s adoption of strategy coincided with its ascendance as a top revenue-generating firm.

Strategy 78

Strategy Management Analytics Tools 78

FICO

AUGUST 19, 2022

For decades, businesses automated individual departments or deployed specific uses cases, not foreseeing that their data would ever need to be interchangeable and interoperable as part of a comprehensive digital strategy. Enterprise intelligence solutions optimize and monetize the use of people, data and analytics across the company.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 21, 2022

There were also critical environmental benefits highlighted by a 97% lower carbon footprint for each digital resolution, resulting in annual savings of 442 tons of carbon for every 10% increase in digital collections – equating to the same amount of carbon that is generated by around 35 UK residents every year.

Management 52

Management Customer Experience Regional Strategy 52

Filene

MAY 19, 2016

On this day, read a case study from a credit union that used the Filene Method —an innovation curriculum developed from a decade of experience in creating, testing, and implementing ideas—to open up the floodgates of creativity, passion and excellence among its staff. Namely, your website. How’s that experience?

social media 34

social media Case Study Innovation Mobile 34

FICO

MAY 13, 2020

Through its Decision Management Platform and Centralized Decisioning solution , FICO has helped companies on almost every continent to achieve their Digital Transformation goals; today, those customers enjoy unparalleled functionality, interoperability, and scalability… resulting in unprecedented ROI, speed-of-deployment, and attainment of KPIs. .

Analytics 52

Analytics Strategy Survey Management 52

CB Insights

JANUARY 6, 2019

Since then, M&S has embraced its digital strategy. The GameStop Technology Institute (GTI) was formed in a collaboration between GameStop, The Center for Retailing Studies at Texas A&M University Mays Business School, and IBM. ” Notable Projects: Try Tuesday is an online personal stylist tool.

Innovation 77

Innovation Retail Branding Technology 77