Accenture

JULY 20, 2017

In Accenture’s recent 2017 Banking Change Survey , we asked more than 300 executives about their change priorities, how they embed change in their organisations, and the outcomes they are achieving. Our survey revealed four key findings: Banks continue to increase their investment in change programs.

Survey 218

Survey Strategy Digital Strategies Leadership 218

Perficient

FEBRUARY 25, 2021

While this fact may never show up in a satisfaction survey, studies repeatedly point to the relationship between brand consistency and customer trust. Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors. Promote Your Success.

Strategy 146

Strategy Digital Banking Digital Strategies Mobile 146

PYMNTS

JULY 14, 2020

The COVID-19 pandemic has been a catalyst for small firm innovation, with 72 percent of SMBs improving or adding digital capabilities since the crisis began. The survey also found 49 percent have either improved upon existing online order-ahead for pickup features or added new ones during the past 10 weeks.

Wichita 146

Wichita Texas New York Florida 146

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”). Timing, as they say, is everything.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Loyalty Programs Become Crucial Amid Rising Digital Sales . One recent PYMNTS survey found that 38.7

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

NOVEMBER 20, 2020

A PYMNTS survey revealed that more than 52 percent of consumers in big cities are already tapping restaurants’ loyalty programs, for example, but less than 36 percent of those who reside in small towns and rural areas say the same.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JULY 24, 2018

In one report, a survey by treasury management solutions provider Kyriba revealed that treasurers are wasting nearly 5,000 hours every year working with manual spreadsheets. According to the survey, IT spend priorities have remained about the same compared to a survey conducted last December.

Survey 102

Survey Analytics Digital Strategies Data 102

PYMNTS

MAY 20, 2020

percent of consumers that PYMNTS surveyed had switched to grocery shopping online as of early March, 14.8 For example, our survey found that 31.1 percent of Generation X, and 30 percent of bridge millennials who have leapt across the digital divide and plan to stay there. Whereas only 3.9 The same can be said of 30.3

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

NOVEMBER 20, 2020

In the Cardholder Loyalty Engagement Report, PYMNTS surveys 2,115 U.S. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. Rewards programs are no longer a perk for banks but a necessity, with more than 20 percent of U.S.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

MARCH 20, 2018

The Boston Consulting Group (BCG) has released a new report that suggests corporate bankers may be able to halt shrinking profits through digital transformation. According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

AUGUST 2, 2018

. “Best of all, virtual beauty advisors especially appeal to the young, digitally engaged, frequent beauty purchasers that brands want to reach the most as part of their digital strategies.” However, at the same time, the survey consumers like both live and automated advisors equally.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

DECEMBER 23, 2020

The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

MAY 27, 2020

And as many as 22 percent of the population surveyed said those habits would stick. But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. A recent survey showed that during April alone, 50 percent of U.S.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

MAY 21, 2019

“Digitalization is the biggest challenge for supervision since the financial crisis,” said Wuermeling, who is also a member of the European Central Bank ’s supervisory board. “It It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. Analytics of Things (AoT): In a survey conducted with 620 types of IoT platforms, AoT seemed to a very important character and value proposition according to IoT analytics.com.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

MARCH 24, 2016

The verdict: Surprisingly, procurement seems to be back on track for going digital. According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection.

Innovation 100

Innovation Marketing Digital Strategies social media 100

Abrigo

JUNE 4, 2024

Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We Customer surveys help us understand what our clients need and how we can provide that personal touch through technology."

Compliance 221

Compliance Community Bank Community Conference 221

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

DECEMBER 22, 2020

These results still marked an improvement compared to Q2, when sales were down 45 percent year over year, and So noted that digital comprised 60 percent of total Shack sales in Q3. Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

OCTOBER 19, 2016

That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey. The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. In the same Fed survey, 39% said the mobile screen is too small to bank, while 20% said apps were too difficult to use. There are a few possibilities.

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

APRIL 18, 2017

Just 6 percent of those surveyed said they have combined financial and digital success. Reflecting on the results, Accenture Global Post and Parcel Lead Brody Buhler noted that digitization within this sector is paramount to remaining relevant. More than 70 percent said they have a social media presence.

Big Data 100

Big Data Survey social media Industry 100

PYMNTS

JUNE 15, 2020

Jackson said the pandemic accelerated changes that were already starting to appear in the industry, which had been one of the most resistant to digital disruption due to concerns that going online could disrupt profitable showroom operations. You need first-class digital capability.

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

Gonzobanker

JULY 6, 2021

Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy. Topping their list of complaints: speed to market/pace of new improvements (or lack thereof) and integration challenges.

Strategy 147

Strategy System Risk Management Technology 147

PYMNTS

DECEMBER 30, 2020

The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.

Trends 137

Trends Innovation Study Technology 137

Filene

MAY 19, 2016

Your digital strategy plays a critical role the member's experience because it is full of micro-moments. This webinar will discuss how to measure the mobile experience using surveys and live observational research and then how to use the learnings to inform the improvement process.

Mobile 31

Mobile Digital Strategies Survey Strategy 31

PYMNTS

APRIL 16, 2019

Part of the problem stems from the inability of charities to attract enough digitally skilled professionals, according to other reports. Still, even with such guidance, 63 percent of charities have no digital strategies. A few enhancements and improvements for sure, but revolution or even transformation certainly not.”.

Payments 182

Payments Chicago Strategy Digital Strategies 182

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”.

Data 100

Data Management Analytics Compliance 100

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

Perficient

NOVEMBER 5, 2020

End customer surveys (sound simple) have been surprisingly valuable in getting direct customer feedback and insight. During COVID responses are way up and very candid. Net Promoter Score was discussed by many as important to monitor during this time.

Company 436

Company Customer Experience Groups Data 436

PYMNTS

DECEMBER 13, 2019

A recent Bank of England survey found that small businesses are facing the largest lending squeeze since the global financial crisis, reflecting the rising concerns over small business loan defaults. . “For a lot of entrepreneurs, that doesn’t feel right.” ” Furthermore, availability of traditional bank loans for U.K.

Capital 132

Capital Lending Strategy Community 132

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately.

America 100

America Digital Banking Strategy Fintech 100

Perficient

JULY 20, 2020

Our healthcare strategists have years of practice in building surveys and interviewing stakeholders in a way that brings to light key nuances, without leading stakeholders in any specific direction. But partnering with an outside group helps ensure your personas aren’t conceived through an internal lens or colored with internal biases.

UX 332

UX Meeting Groups Data 332

PYMNTS

AUGUST 10, 2018

One recent survey found that 78 percent of U.S. Even so, a small survey found that 88 percent of Venmo users “indicated indifference [toward] whether their transactions were shared or private.” Sargi Mann, executive VP and head of digital strategy and investments at Havas Media Group, told Ad Age.“Data

Online 101

Online social media Baltimore Data 101

PYMNTS

NOVEMBER 24, 2017

Perhaps the hallmark of a true digital strategy is the offering of a payment method via mobile app, and isn’t that what Walmart Pay is all about? That’s better than any other “Pays” we surveyed. As PYMNTS research shows, as many as 50 percent of the retailer’s customers say they use that eponymous payment offering.

Retail 128

Retail Mobile Strategy Digital Strategies 128

NCR

MAY 4, 2018

In a KPMG survey of bank chief executives in the US, 59 percent of respondents said they are not leveraging digital technologies to connect to their customers as effectively as possible. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Digital Strategies Technology Leadership 74