Perficient

NOVEMBER 6, 2020

It takes deliberate, thoughtful planning to orchestrate the right people, processes, products, and, yes, technologies to do it well and to do it consistently. This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor.

Customer Experience 427

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Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Having the Right Processes, Tools, and Resources.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. Analytic tools are now readily available as SaaS services in app stores and can be spun up in minutes by a non-technical user.

Analytics 322

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PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

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PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

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PYMNTS

MAY 25, 2017

USA Technologies (USAT), a payment technology provider of cashless and mobile transactions in self-serve retail , announced Wednesday (May 24) a strategic agreement with Five Star Food Service, a full-service vending, micromarkets, office refreshment services and corporate dining company, to expand their partnership.

Technology 101

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PYMNTS

JANUARY 20, 2021

Throughout the pandemic, payments have been an invaluable tool to connect, support and enact change. Whether through digital payments for grocery runs or donations to local and national causes, consumers have embraced payments as a tool to support their day-to-day goals.

Payments 178

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PYMNTS

JUNE 15, 2020

The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers.

Innovation 209

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PYMNTS

JUNE 8, 2020

B2B payments technologies can be seamlessly integrated into businesses’ existing back offices with minimal disruption, and it’s an achievement that has not only opened the door for smaller firms to adopt technology, but has led more businesses to buy — not build — when developing their digitization strategies.

Payments 159

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PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

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PYMNTS

MARCH 16, 2018

“A lot of brands are having a hard time keeping up with the pace of consumer changes,” StyleSage ’s Director of Marketing and Digital Strategy Elizabeth Shobert told PYMNTS in an interview. Its technology works like Google , in a sense. “We This technology works for any eCommerce site anywhere in the world,” Shobert said.

Analytics 162

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PYMNTS

DECEMBER 3, 2020

Goldenberg discussed some of the biggest challenges, pain points and opportunities his firm has seen amid the pandemic and explored how CFOs within businesses of all sizes and industries can be strategic about the technologies they choose to implement to mitigate pandemic-related volatility and future-proof for a post-pandemic market.

Fintech 181

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PYMNTS

DECEMBER 5, 2019

The December Order To Eat Tracker® highlights the latest technologies, innovations and collaborations that are altering the restaurant landscape from self-driving vehicles, car-side delivery models and other innovations. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region.

Innovation 131

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PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. Setting Up For The Long Term.

Payments 176

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PYMNTS

JULY 16, 2020

.” V-cards can support this effort as they offer a fully digital workflow to generate a one-time-use card number that can be used to quickly and securely make a payment without human intervention. ” Mixing Payments Tools. “We’re very often talking about a $10,000 invoice being paid, and for a supplier to pay 2.5

Strategy 171

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PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. ” Combating Risk Through Technology. Procurement teams have a lot on their plate.

Strategy 175

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PYMNTS

NOVEMBER 20, 2020

Sixty-two percent of customers also say the availability of digital ordering and payment options can influence whether they choose to patronize a QSR, further highlighting the importance of remote ordering options.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JANUARY 2, 2020

Today, CO-OP Financial Services Chief Technology Officer Pam Brodsack said, a customer can do that — and a whole lot more — from within the confines of their mobile app from just about any place on earth due to the power of application programming interfaces (APIs). .

Innovation 142

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PYMNTS

NOVEMBER 12, 2019

AP automation is a popular target of corporates’ digitization strategies today, and according to new data released last week, researchers expect this industry to flourish at a compound annual growth rate of 11 percent between 2019 and 2024 — hitting a $3.1 Stampli Eyes Invoices as Supplier Collaboration Tools. billion valuation.

Innovation 124

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PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. West Partners President Dennis O’Brien pointed to D3’s innovative market strategy as cause for the investment.

Security 100

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PYMNTS

MAY 27, 2020

But while there are many tools at entrepreneurs’ disposal to make the shift, it can still be difficult to draw the most logical and frictionless roadmap to business model digitization that will alter the course of many small businesses’ futures long after the pandemic. ” A Digitization Strategy. .

Online 179

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PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. . “I

Strategy 130

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Gonzobanker

JULY 6, 2021

Three winning core strategies to accommodate any financial institution’s budget, business case, and future vision. It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. So once again, integration models and tools are important.

Strategy 153

Strategy System Risk Management Technology 153

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Digitizing your financial service can seem like a huge mountain to climb. Automation is one of the essential parts of any digital strategy.

Customer Experience 117

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PYMNTS

DECEMBER 15, 2017

GPShopper, which develops mobile apps for retailers, has an idea why the technology uptake has been so slow in this market, as well as a vision for a brave new luxury retail world – and a plan to help make it happen. They saw technology as antithetical to that. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

MAY 26, 2017

Imagine a business that has overcome the headwinds of digital adoption: the cost of implementing new technology, the corporate culture that fights change, the investment required to pick the right solutions. That has significant implications for how a company approaches the implementation of an eProcurement tool, Lundin added.

How To 109

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Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. The graphic below summarizes those opportunities for differentiation.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

JULY 24, 2018

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Goldman Sachs said the data, however, signals roadblocks in corporates’ digitization strategies.

Survey 102

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PYMNTS

DECEMBER 28, 2018

Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies. Consumers are far ahead of merchants in the adoption of digital technology.

eBook 128

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PYMNTS

APRIL 18, 2017

“This growth and competition will force post and parcel organizations to become more digital to create the agility and flexibility they will need. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. For instance, the U.S.

Big Data 100

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Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase.

Compliance 96

Compliance Customer Experience Analysis Data 96

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. One technology startup, Devo, secured $25 million for its products and services in this market.

Data 100

Data Management Analytics Compliance 100

PYMNTS

DECEMBER 6, 2019

Colorado is one of 12 states developing a digital driver’s license program, with the launch of its myColorado app in October. In a feature story, PYMNTS spoke with Russell Castagnaro, director of digital transformation at the Colorado Governor’s Office of Information Technology , about the ins and outs of the functionality of myColorado.

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

SEPTEMBER 10, 2019

But, as is the case with so much in banking, technology can make the ATM a potent tool for customer engagement — boosting ROI, too — if financial institutions (FIs) leverage a holistic approach with the machines themselves, with a focus on self-service use cases. “So

ATM 158

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Gonzobanker

MAY 31, 2019

When it comes to their digital lending capabilities, community banks and credit unions are coming up short in three key areas: 1. Technology Utilization. Lenders need the tools to proactively identify these potential borrowers and should be held accountable for doing so. Opportunity Identification/Training. Taking Stock.

Lending 121

Lending Community Bank Community Data 121

PYMNTS

JANUARY 4, 2019

At the same time, the space seeks to inspire engaged couples by showing them how other couples used the company’s technology to send out invitations and create websites for their weddings. “We Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy.

NJ 129

NJ Retail New York City New York 129