BankInovation

SEPTEMBER 8, 2022

We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms? In this article, we’ll let you know why UX design should be a vital part of your digital strategy.

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UX User Experience Digital Strategies Payments 52

Perficient

OCTOBER 29, 2020

Sure, users could watch quick bites at home in lockdown but with uncertain job prospects and large flat screens already beaming Netflix non-stop, few were willing to pay for a new service that suddenly seemed both redundant and out-of-step with the new normal. Quibi needed to move users above the FBM action line.

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US social media User Experience Digital Strategies 294

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said. . The User Experience Focus. ”

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Online Payments User Experience How To 179

The Financial Brand

DECEMBER 19, 2022

Technology is at the forefront in banking, and topics like digital strategy, user experience and banking-as-a-service all show up on the top 10 list. This article The Top 10 Most-Read Articles on The Financial Brand in 2022 appeared first on The Financial Brand.

Branding 38

Branding User Experience Digital Strategies Strategy 38

PYMNTS

SEPTEMBER 3, 2019

Now, after several years of sustained growth, we can see the next step-change for travel companies is an integrated digital strategy based on real-time data and a seamless flow between mobile, web, live chat and app,” said Kristian Gjerding, co-founder and CEO of CellPoint Mobile and now CEO of CellPoint Digital. .”

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

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Technology Company Operations Payments 360

Celent Banking

JANUARY 20, 2017

Our recent report, Strategies for Enhancing Corporate Client Experience: The Future of Attended Channel s looks at strategies that leading North American and global banks are adopting to achieve the following goals: Build out integrated portals to make invisible the organizational and product silos inherent in corporate banking.

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Strategy User Experience Digital Strategies Tools 100

PYMNTS

NOVEMBER 3, 2020

In recent years, FinTech partnerships and integrations have become an integral component of providing a positive end-user experience. But for a successful digital strategy, organizations must be able to work seamlessly with the long list of FinTech solutions available to them.

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Online Groups Fintech User Experience 150

Javelin Strategy & Research

DECEMBER 14, 2021

The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.

Digital Banking 40

Digital Banking User Experience Digital Strategies Trends 40

Abrigo

JUNE 4, 2024

Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We We are looking at everything from online account opening to our banking platform's user experience.

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Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace.

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Cisco

OCTOBER 19, 2020

Likewise, by sharing data on how financial institutions are on the assertive path of focusing on user experience, we were able to better understand the importance of digital transformation in banking in order to achieve a unique user experience: my bank in my pocket.

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User Experience America Security Digital Banking 79

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 120

Digital Banking Customer Experience Strategy Exercises 120

Perficient

DECEMBER 11, 2020

There is no shortage of user problems and tasks nor product features and functions to explore, and product teams live for finding new solutions. But too often, product teams become distracted by the thrill of a new user experience or the awe of a new technical innovation to pause long enough to make sure it makes economic sense.

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User Experience US Study Community 309

PYMNTS

JUNE 22, 2020

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. This is a set of logistical difficulties with which eCommerce marketplaces like eBay are all too familiar.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

JULY 7, 2020

It wasn’t until the alt-lending boom post-financial crisis that big banks truly began to accelerate their digitization initiatives, and despite significant strides made, Diamond said he doesn’t expect these institutions to emerge from the pandemic with small business loan modernization at the top of their agendas.

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Lending Industry Fintech UX 171

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.

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Strategy System Risk Management Technology 147

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

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NCR

APRIL 16, 2018

Banks’ willingness to invest in offering new digital tools ( chatbots and voice technology, for example), seamless connections across digital and physical channels, and a smooth, reliable digital user experience will be particularly significant. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Fintech Labs Insights

JANUARY 19, 2016

Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking. An interaction and information designer with a special focus on financial data and digital banking.

User Experience 12

User Experience Digital Strategies Software Digital Banking 12

FICO

AUGUST 19, 2022

For decades, businesses automated individual departments or deployed specific uses cases, not foreseeing that their data would ever need to be interchangeable and interoperable as part of a comprehensive digital strategy. Enterprise intelligence solutions optimize and monetize the use of people, data and analytics across the company.

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Customer Experience Analytics Strategy Management 52

NCR

JUNE 3, 2016

Your customer experience competition includes the world’s most successful businesses such as Disney, Amazon, Google, Facebook and Apple, who are fanatic about delivering an extraordinary user experience. After an initial success, organizations quickly learned that a one-off capability was not a mobile or digital strategy.

Mobile 40

Mobile Customer Experience Software Strategy 40

Fintech Labs Insights

SEPTEMBER 16, 2016

The technology will also enable Desert Schools to build their own apps and product extensions, as well as introduce additional, new features to provide its members with what Alkami calls a “highly, customized digital banking experience.” ” And this is exactly what the Arizona-based credit union was looking for.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

NCR

AUGUST 9, 2017

For banks, this means that having a strong mobile presence isn’t an optional extra – it needs to be fundamental to their digital strategy. The mobile space is a very different experience to the desktop, both in terms of the information that is able to be conveyed and the user experience when navigating and interacting.

Mobile 72

Mobile Examples ATM Analysis 72

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

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Analytics Survey Cards Customer Experience 52

FICO

MAY 13, 2020

Ensuring a personalized user experience: Giving companies the ability to create personalized customer treatments, at scale, while addressing economic, business, and regulatory challenges.

Analytics 52

Analytics Strategy Survey Management 52

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

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Report Digital Banking Fraud Mobile 40

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there.

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How To Branding Customer Experience Industry 508

Fintech Labs Insights

DECEMBER 5, 2016

As consumers experience the convenience and security benefits that biometrics bring, enormous pressure is being felt by companies that are still using antiquated passwords as part of their digital strategy. More than 92% of users prefer biometrics over passwords.

Security 12

Security Mobile Technology America 12

CB Insights

MAY 15, 2019

The labs aim to help Deutsche Bank evaluate and adopt emerging technologies, develop a culture of innovation, and contribute to the bank’s digital strategy. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

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