PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience Innovation User Experience 129

Perficient

OCTOBER 29, 2020

But while Quibi was aiding users’ ability to watch TV, it was hampering access in other ways. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

APRIL 2, 2019

In terms of mechanics, Card Payouts is a card-based front end user experience that integrates with treasury banks’ existing infrastructure and, through a pilot program, complements the Oracle NetSuite Banking as a Service program.

Cards 201

Cards Payments User Experience Survey 201

Insights on Business

JULY 17, 2019

User experience, or relative effective ease-of-use, is a key driver of engagement. So how can organizations drive strong user experience and engagement with GRC tools to fuel effective use of the tools? Innovative and updated technologies also help close gaps between users, requirements and capabilities.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

JULY 22, 2020

From a shopper’s perspective, the experience is simpler: They download the app to watch a show based on a seller’s invitation or open the app to browse shows by category. Currently, there are 10 categories; Li hopes to expand to 20 or 25 as the user base expands. “It’s

Retail 212

Retail New York City Mobile User Experience 212

PYMNTS

AUGUST 12, 2020

It’s one of several COVID-era innovations from the fantasy sports brand. We’ve been very mindful of that fact,” he said, “and making sure that our products are as innovative as possible, and that we’re finding new ways to continue to engage fans.”. The company recently expanded into Illinois via a casino partnership.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JULY 25, 2019

Consumers can download the company’s app on the Apple Store or Google Play to start using the service. The aim is to develop a more pleasant user experience, for both humans and animals. “But actually getting there is the problem,” Srinivasan noted. The Platform.

New York City 168

New York City New York User Experience Apple 168

PYMNTS

SEPTEMBER 30, 2020

Another rule of thumb that merchants can follow to optimize their user experience is to provide digital features that can help support an ecosystem of connected experiences.

Report 230

Report Retail United States Online 230

PYMNTS

DECEMBER 18, 2020

So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time? consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs).

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. You can download it HERE.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. WHSmith is excited to launch Mastercard’s innovative new payment method, Pay by Bank app.

Retail 116

Retail User Experience ATM Security 116

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

JULY 23, 2020

The depth of these experiences available in card management is so robust.”. Or at least those experiences can be robust if expanded on by FIs properly. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space.

UX 165

UX Cards Google User Experience 165

Abrigo

FEBRUARY 8, 2022

You might also like this downloadable Customer Due Diligence Checklist. DOWNLOAD . Takeaway 1 NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions. NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions.

Compliance 195

Compliance Training Regulation Fraud 195

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said. About the Tracker.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

AUGUST 6, 2020

For more information on these stories and other payments orchestration headlines, download the Playbook. The move coincides with bank’s push to build its own digital payments service, PIX, which is slated to launch in November. on Payment Personalization And Digital Content Platforms’ Conversion Rates. About The Playbook.

Report 159

Report UX Regional Retail 159

PYMNTS

DECEMBER 26, 2016

Levi’s is innovating with fashion, encouraging consumers to shop in-store with their mobile phones. As we look forward to 2017, delivering a great user experience will be critical for brands looking to build trust and increase adoption. Download the eBook. Starbucks is, of course, a great example, but there are others.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX). About The Index.

UX 159

UX Data United States Study 159

PYMNTS

JULY 14, 2016

With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said. We have taken a different approach – we try to innovate banking without coming out of banking. We looked at their customer experience for inspiration to build the best user experience in banking,” Stalf explained.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

JANUARY 22, 2020

Stock content provider Shutterstock made disbursement innovations to satisfy its more than 1 million contributors, noted Vice President of Content Operations Paul Brennan in a recent interview with PYMNTS. Its disbursements are completely online and allow creatives to opt how they would like to be paid.

Mobile 130

Mobile Online Tools User Experience 130

PYMNTS

SEPTEMBER 27, 2017

After all, if no one wants to use a new piece of tech, it doesn’t matter how groundbreaking an innovation it might be — it probably won’t be around for long. With the new iPhone X, users will instead have the option to unlock their phones via face scans.

America 133

America Samsung Security Apple 133

PYMNTS

JUNE 30, 2016

Where we’re going there are no physical boundaries … at least when it comes to IoT, as industry innovations continue to challenge traditional notions of what a connected device looks like. Google also launched its IoT platform, Google Assistant, which allows Google Home users to control household duties through spoken commands.

Google 106

Google Samsung User Experience Industry 106

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. To download the May edition of the PYMNTS.com B2B API Tracker™, fill out the form below….

Mobile 143

Mobile Innovation ATM Tools 143

PYMNTS

APRIL 21, 2016

Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

SEPTEMBER 28, 2017

If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. . TO DOWNLOAD THE SEPTEMBER EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™ , CLICK THE BUTTON BELOW. . About the Tracker.

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. TO DOWNLOAD THE APRIL EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW. . . If the avatar knows you’re a happy person, the avatar will smile.

Digital Banking 180

Digital Banking Technology Meeting Samsung 180

PYMNTS

JUNE 2, 2016

To learn more about the different obstacles retailers have faced, and what lies ahead, PYMNTS interviewed Dax Dasilva, CEO of Lightspeed, a company that helps businesses embrace EMV and other payments innovations with cloud-based systems that integrate in-store and online sales into one omnichannel database. About the Tracker.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

DECEMBER 26, 2016

In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust. With this in mind, financial institutions have invested heavily in biometric authentication user experiences.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

DECEMBER 30, 2016

To sell effectively to this consumer set, merchants must first identify and locate their customers, engage with them and bring them a meaningful, fulfilling user experience. Download the eBook. Maximizing revenue with this flexible, open mindset can only be achieved through data. A Data-Driven Payments Landscape.

Payments 131

Payments eBook Retail Big Data 131

PYMNTS

APRIL 3, 2018

Fiserv has been designing its voice-oriented Alexa offerings in tandem with financial institutions – not based on size, but with a focus on serving the needs of FIs of all stripes that want to bring innovation to end users. Thus, upon download, users are guided through the process.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

MAY 26, 2016

The more efficiently the POS can work, the better the user experience while minimizing the loss in sales due to waiting,” he said. To download the May edition of the PYMNTS.com Developer Tracker™, powered by Vantiv, click the button below. Busy times are a critical time for a business. About The Tracker.

Software 104

Software Analytics Retail Payments 104

PYMNTS

MARCH 1, 2017

You saw Adobe going from a download of Photoshop to monthly payments to use the software,” he said. Current clients of OrderGroove, who use the startup’s consumer SaaS and APIs to develop subscription and other user experiences, include brands such as Walmart, GNC, Toys ‘R’ Us and Nestle.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

APRIL 8, 2019

Card Payouts is a card-based, front end user experience that integrates with treasury banks’ existing infrastructure. Treasury banks participating in the pilot can enable their business clients to download the Card Payouts app from the NetSuite SuiteApp store. Affirm also welcomed some new members to its team.

Data 100

Data Payments Cards San Francisco 100

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) So, what’s the disconnect? However, it’s the NFC players who have stolen the show.

Mobile 100

Mobile Samsung Payments Apple 100