PYMNTS

APRIL 1, 2019

When it comes to online shopping, one of the greatest frustrations for consumers — and friction points for merchants — is having to manually enter credit or debit card information for each purchase. percent of consumers today have account information stored online with at least one or more companies or service providers.

Online 212

Online Cards Mobile Maine 212

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. For more on these and other onboarding items, download this month’s Tracker. . About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

AUGUST 19, 2019

Retailers need to work harder to get more consumers to download mobile commerce apps, one of the main areas of focus for retail going into the 2020s. percent of respondents who shop mostly online and 44.5 percent of respondents who shop mostly online and 44.5 More specifically, 77.6 Even more on point, “42.6

Retail 165

Retail Mobile Innovation Maine 165

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. To learn more about what these trends portend for established brands and companies, download the report.

Retail 216

Retail Report Case Study Study 216

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

AUGUST 6, 2019

What does this mean for retailers? Another 15 percent use other merchants’ apps while shopping in their favorite retailers’ stores, and 6.9 percent of consumers have more than five merchant apps stored on their devices, but those who download more apps are more inclined to shop online. Nearly half (43.5 In the study, 69.9

Retail 151

Retail Mobile Cards Payments 151

PYMNTS

APRIL 15, 2020

After hitting a skid from the beginning to the middle of the COVID-19 crisis, online fashion sales have caught fire. That report (measured before the majority of states locked down non-essential retail) showed that 56.9 That business did not transfer online, according to the PYMNTS data. Fast forward two weeks.

Online 141

Online Retail Survey Comparison 141

PYMNTS

JUNE 4, 2020

Instead of flocking back to brick-and-mortar shops, consumers are continuing to shop from the safety of their homes, and are actually buying more online — not less — than they were before the reopening began. consumers are now buying retail goods online as of May 23, compared to 29.2 PYMNTS’ latest survey shows that 35.7

Online 137

Online Retail Data United States 137

PYMNTS

JANUARY 8, 2021

In off-price retail, discount stores have experienced large sales gains and opened many new sites, while department stores have gone under or closed hundreds of locations. And in eCommerce, retailers and consumers have benefited from an industrywide effort to remove frictions in online sales experiences.

Retail 142

Retail Branding Data Online 142

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

JULY 1, 2020

Stay-at-home mandates have consumers spending more on subscriptions, ranging from streaming services to buying retail products for day-to-day use. More than 23 percent of consumers who subscribe to online games, meanwhile, are as likely to cancel their plans. To learn more, download the Index.

Data 289

Data Online Analysis Retail 289

PYMNTS

JANUARY 19, 2021

Generation Venmo, some 65+ million consumers who have downloaded and used the app, according to the new data released Tuesday (Jan. Sixty-five percent of Venmo customers claimed to have increased their online purchasing behavior during the pandemic period, at the same time they have reduced their in-store shopping habits.

Retail 198

Retail social media Study Branding 198

PYMNTS

AUGUST 26, 2019

The August Automated Retail Tracker examines all the latest ways that supermarkets and other retailers are implementing technologies to provide more robust, high-speed services. Around the Automated Retail Wo rld. Kodak Moments is also working to advance self-serve retail with a newly launched photo printing kiosk.

Retail 139

Retail Trends Meeting Tools 139

PYMNTS

JULY 15, 2020

Livestreaming online shopping is finally gaining momentum in the United States, via an evolving business model from Glamhive. In the automotive arena, sellers have implemented third-party technology such as virtual retailing to enable a completely digital vehicle sales process.

Retail 130

Retail Technology Cards Innovation 130

PYMNTS

SEPTEMBER 9, 2020

Consumers who previously paid for purchases by swiping or inserting their cards at in-store point-of-sale (POS) terminals are now turning to contactless cards and online shopping to safely and easily obtain needed goods. How Music Retailers Can Harmonize Security And Seamlessness. Download the Tracker to read more.

Cards 162

Cards Fraud Retail Online 162

PYMNTS

OCTOBER 15, 2020

consumers have gone from retail shopping in stores to shopping online since the pandemic began, while 16.6 percent have shifted from grocery shopping in stores to doing so online. percent of them have gone online to order takeout or delivery from restaurants where they used to dine. PYMNTS research shows that 41.9

Data 213

Data Retail Online United States 213

PYMNTS

NOVEMBER 15, 2019

The upcoming holiday shopping season is expected to break records in online spending, according to a study by Adobe Analytics. 28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season?

Retail 128

Retail Mobile Millennials Tools 128

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. Marketing teams engage with customers predominantly via Online Media (Digital Channels and Socials). Webinars will have Online Surveys uniquely identifying prospects. Blog reads.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

FEBRUARY 20, 2020

And while not every effort has been a world-beating success, unlike many of its fellows in the world of brick-and-mortar retail, it certainly can not be said that IKEA has failed to be proactive in the face of a rapidly shifting commerce ecosystem. If that is the case, well, successful ideas in retail have a habit of being contagious.

Retail 187

Retail Google Course Mobile 187

PYMNTS

SEPTEMBER 9, 2020

The virus itself is not the only factor in play, however, with the devastating economic downturn and record-high unemployment rates also sharply reducing consumers’ purchasing power and their willingness to make retail purchases. Digital commerce is one of the only truly safe revenue streams available to retailers right now.

Retail 169

Retail Report How To New Jersey 169

PYMNTS

NOVEMBER 15, 2019

The upcoming holiday shopping season is expected to break records in online spending, according to a study by Adobe Analytics. 28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season?

Retail 124

Retail Mobile Millennials Tools 124

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. percent for online and 1.4 percent) compared to the top 30 merchants (0.8

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

AUGUST 13, 2020

The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1 percent since the pandemic began, surpassing the growth of online marketplace use in key product categories like food and clothing. percent bought new retail product brands. We found that 58.4 About The Report.

Branding 245

Branding Data Study Online 245

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided. The only question is: What do retailers have to do to win them over?

Report 230

Report Retail United States Online 230

PYMNTS

MARCH 25, 2020

percent shop online more often. More affluent consumers seem focused on avoiding public spaces, instead going online to buy what they need and want. It’s defining that “need and want” that will determine how eCommerce retailers go to market and will predict what level of spend they expect to see. The PYMNTS study found that 28.3

Retail 122

Retail Online Study Survey 122

PYMNTS

JUNE 25, 2018

Another had an offer with a promo code to get $10 off my first online order, which would be delivered free to my front door in two hours or less once I linked my Prime account to Whole Foods. But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app.

Retail 156

Retail Branding Online Millennials 156

PYMNTS

JULY 15, 2019

The specification is available for free public download from the EMVCo website. Another way to put it is that the new EMV specification promises to enable many more seamless retail transactions. Visa, in fact, has said the average online transaction involves 23 information fields.

Online 146

Online Security Fraud Payments 146

PYMNTS

MAY 15, 2020

Attorneys for Amazon say once customers download the faux Amazon-branded apps they were prompted to contact a customer support number and “could be charged $150 for useless protection plans.”. Amazon provides Alexa device setup at no cost through its own Alexa mobile app.

Seattle 241

Seattle Washington Software Branding 241

PYMNTS

JANUARY 6, 2020

Consumers have become accustomed to being offered insurance coverage with their purchases of electronics, home appliances and other big-ticket items from brick-and-mortar retail locations. percent were offered coverage the last time they shopped online. To find out the answers to these questions and more, download the report.

Retail 132

Retail Data Survey Study 132

PYMNTS

OCTOBER 1, 2020

Expect A Holiday Of Online And Socially Distanced Shopping . It appears that as more consumers grow accustomed to shopping and ordering food online, the more likely they are to maintain their online behavior,” the recent “ How We Shop” study by PYMNTS and PayPal found. “It PYMNTS research has shown that more than half of U.S.

Data 238

Data Retail Online Report 238

PYMNTS

NOVEMBER 19, 2018

That said, whether it’s mobile or online checkout, not all checkout experiences are created equal. In fact, there continues to be a huge gap between merchants with the best and worst online checkouts. For bottom-performing merchants, mobile checkouts are an even higher priority. The data is in, and the numbers speak volumes.

Mobile 193

Mobile Data Online Study 193

PYMNTS

JANUARY 18, 2020

What makes the story stand out among the reams of local retail crime reporting is that the crime was actually committed. Botched crimes in local retail are common. It would be easier, more lucrative and carry no risk of jail time to download the Uber app and drive for a weekend. Organized Crime’s Physical Retail Expansion .

Retail 147

Retail Colorado Cards Report 147

PYMNTS

SEPTEMBER 3, 2019

consumers are expected to be shopping online by 2021. Merchants working to expand and sell online in more markets must comply with each market’s local sales tax regulations, however, and that is an increasingly complicated task. New online sales taxes aren’t just the dominion of the U.S.

Taxes 133

Taxes South Dakota Online Report 133

PYMNTS

MAY 20, 2019

With smartphones playing such a central role in how consumers shop not only remotely, but also in-store, how can retailers leverage them to increase foot traffic and boost their bottom lines? percent of consumers whose last purchase was a retail item bought that item on their personal computers, and 27.7 As much as 37.4 In Q1 2019, 26.6

Mobile 226

Mobile Study Retail Maine 226

PYMNTS

JULY 31, 2018

s Fa ster Payments Support Everyday Retail? retailers are looking for cheaper, faster alternatives to card-based payments, and some financial players think the Faster Payments rail could be key. For the full story, download the Tracker. Can The U.K.’s A number of U.K. Faster Payments.

Retail 148

Retail Trends Payments Regional 148

PYMNTS

OCTOBER 16, 2018

After downloading an app on the App Store or Google Play, consumers can enter a promo code or ask for one in exchange for sharing how they found the app. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products. The Customer Experience.

Branding 169

Branding Online Las Vegas Los Angeles 169