PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. As we look forward to 2017, delivering a great user experience will be critical for brands looking to build trust and increase adoption. Download the eBook. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

OCTOBER 25, 2020

Apple’s recently unveiled iPhone 12 was debuted two weeks ago, even though a true 5G experience could still be years away on existing cellphone networks in the U.S. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6 billion telecom equipment contract that Samsung signed with Verizon.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You? In fact, 68.8

Report 182

Report Fraud Survey User Experience 182

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

AUGUST 12, 2020

For online fantasy sports betting provider DraftKings — which went public in April even as world economies cratered — lockdown boredom and the absence of actual live sports to watch have created a perfect storm of opportunity. “A One of the things that we’ve focused on as an organization is a seamless user experience.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

SEPTEMBER 20, 2018

Should banks and financial institutions (FIs) focus more on giving consumers the convenience and simplicity they expect — and even demand — or instead focus more on implementing stringent security measures, potentially at the expense of user experience? To read the full story, download the inaugural Digital Fraud Tracker.

Security 166

Security Trends Fraud User Experience 166

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

NOVEMBER 10, 2020

Consumers across the globe are primarily going online to shop and pay for everything from clothing to electronics and groceries due to the pandemic, with digital product sellers among the most likely eTailers to see their sales increase. Offering guarantee or refund policies helps instill a sense of trust in online shoppers.

Data 193

Data Policies Examples User Experience 193

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

APRIL 24, 2020

. COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. To learn more about the digital banking solutions that are driving innovation in the financial sector, download the Playbook.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JULY 23, 2020

These investments have to shift toward making more channels easily available … whether it’s app or online or voice or chat-based instruction. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space.

UX 165

UX Cards Google User Experience 165

PYMNTS

JUNE 2, 2020

Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR. Consumers are now leaning heavily on digital banking to meet their financial needs.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. About the Tracker.

Trends 134

Trends Mobile User Experience Training 134

PYMNTS

JUNE 18, 2020

IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations. To learn more about how editing eCommerce checkouts can boost cross-border conversion, download the report.

UX 159

UX Data United States Study 159

PYMNTS

JANUARY 22, 2020

Content creators are responsible for staggering amounts of output, providing the essential images, music tracks and videos that make online consumption possible. Its disbursements are completely online and allow creatives to opt how they would like to be paid. How Payment Preferences Engineer Loyalty.

Mobile 130

Mobile Online Tools User Experience 130

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

OCTOBER 25, 2018

With the help of travel experts, hotels can tap into a new channel to drive online bookings: Travelers can be inspired to book a reservation after seeing a photo or recommendation from a knowledgeable explorer. The idea is to provide consumers with a simple way to discover and book hotels that is also hyper relevant to them.

social media 192

social media New York Data System 192

PYMNTS

APRIL 21, 2016

Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

MAY 17, 2017

Consumers have more options than ever when it comes to shopping for the right product or solution online. All in all, finding success as an online merchant today is complicated business. It’s a problem with which Leo Castro, vice president of the online sales platform BigCommerce , is all too familiar.

Tools 122

Tools Google Online Payments 122

PYMNTS

AUGUST 17, 2018

Online firm letgo , which brings sellers who want to unload secondhand items to interested buyers, said this month that it closed a $500 million funding round from Naspers , a South Africa-based internet and media firm. We also have chat built into the app, so users don’t have to deal with the slow back-and-forth of email.”.

Video 105

Video United States Technology User Experience 105

PYMNTS

MARCH 17, 2017

Meanwhile, other industry projections show that more than 800 million AR apps for retailers will be downloaded by consumers by 2019. Besecker also noted that these solutions are especially powerful for retailers’ mobile and online solutions.

Retail 102

Retail Online Technology National 102

PYMNTS

APRIL 3, 2018

Fiserv has been designing its voice-oriented Alexa offerings in tandem with financial institutions – not based on size, but with a focus on serving the needs of FIs of all stripes that want to bring innovation to end users. Thus, upon download, users are guided through the process.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

JULY 14, 2016

Meanwhile, small, digital-only banks with deep roots in technology are able to shift nimbly, enabling them to more quickly react to consumer feedback in order to improve customer experience. One of those online banks finding success – due in large part to its digital roots – is German bank Number26. Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

JUNE 2, 2016

To learn more about the different obstacles retailers have faced, and what lies ahead, PYMNTS interviewed Dax Dasilva, CEO of Lightspeed, a company that helps businesses embrace EMV and other payments innovations with cloud-based systems that integrate in-store and online sales into one omnichannel database. About the Tracker.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

NOVEMBER 18, 2019

Looking at the two types of merchants — online or physical stores — he said real-time payments are less likely to gain traction in a brick-and-mortar setting, at least on the consumer side of the equation. But, he added, there’s an incentive for merchants to shift to real-time payments.

Course 124

Course Payments Cards Examples 124

PYMNTS

DECEMBER 30, 2016

Moving from the “traditional” marketplace model of Singles’ Day, this year Alibaba bridged the online and offline through coupons and other in-store traffic-generating initiatives. Download the eBook. Now a third of all Singles’ Day sales were generated from foreign merchants and consumers. A Data-Driven Payments Landscape.

Payments 131

Payments eBook Retail Big Data 131

PYMNTS

AUGUST 15, 2019

And insofar as they shopped online, cards (credit and debit) were preferred by nearly three-quarters of respondents. To get users on to the platform, it has adopted a points-based rewards system, as well as cash incentives to users who download the app and authenticate a Japanese phone number.

Mobile 154

Mobile Payments National Marketing 154

NCR

JULY 26, 2017

Consumers can now find an item they want to purchase online, pay for it with a single tap of their phone and have it delivered in just a few hours. The experience of buying music has become even more immediate, with users able to find what they are looking for, download it to their device and start listening in a matter of minutes.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

DECEMBER 30, 2016

But those transactions can sometimes get delayed by EMV chip readers that are delivering an uneasy user experience for many consumers. We need to compete with all these retailers and department stores and online,” he said. To download the December edition of the Payments as a Service Tracker™ , click the button below.

Tools 122

Tools Retail Payments US 122

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. In 2015, U.S.

Mobile 143

Mobile Innovation ATM Tools 143

PYMNTS

MARCH 14, 2017

Not only can verification questions be challenging for a real person to answer, they are unfortunately very easy for fraudsters — who can simply purchase or just research this type of personally identifiable information (PII) data online — to get the answer right. To download the report, please fill out the form below: [contact-form-7].

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

Jack Henry

AUGUST 13, 2014

Providing a viable online and mobile solution has been the recent focus for most FIs fighting to compete. These technology titans have the budgets and the users to create a first-class user experience and completely disrupt the way all of us view mobile banking and mobile payments.

Google 108

Google Mobile Apple Community Bank 108

PYMNTS

OCTOBER 26, 2016

Similarly, the continued steady global increase in the use of mobile devices helped fuel the development and release of new tools to security companies, as well as access to richer, deeper user data. The usability, the user experience benefits are just undeniable, and that is what’s driven the commercial interest in biometrics,” he said. “It

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

JUNE 20, 2016

The Index is based on two key components: whether a merchant adds value through a mobile app or website, and how consistent online and in-store experiences are for consumers. Additionally, the Index reveals how individual omnichannel merchant’s user experiences stack up across the board. About the Index.

Virginia 102

Virginia Resources Mobile Seattle 102

PYMNTS

MARCH 1, 2017

You saw Adobe going from a download of Photoshop to monthly payments to use the software,” he said. Current clients of OrderGroove, who use the startup’s consumer SaaS and APIs to develop subscription and other user experiences, include brands such as Walmart, GNC, Toys ‘R’ Us and Nestle.

Branding 100

Branding Retail Software User Experience 100