PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

South State Correspondent

FEBRUARY 4, 2025

A bank would likely lose flexibility, drive-up cost, and have a variety of user experiences, however, would gain the advantage of being able to deploy multiple models across different uses cases quickly. To download a set of sample use cases written within a strategic framework, go Sample Gen AI Strategy Use Cases 020425v.

Community Bank 195

Community Bank Strategy Community Tools 195

Perficient

SEPTEMBER 14, 2020

Here are the top new features to take into consideration when updating your app after iOS 14 hits user’s devices. . A pp clip s give users some functionality of your app without having to download the entire application. You may want users to install your entire app, however, and with app clips, users can!

Apple 473

Apple System Video Mobile 473

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

UX 234

UX Mobile Data United States 234

Perficient

OCTOBER 29, 2020

But while Quibi was aiding users’ ability to watch TV, it was hampering access in other ways. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

Insights on Business

JULY 17, 2019

User experience, or relative effective ease-of-use, is a key driver of engagement. So how can organizations drive strong user experience and engagement with GRC tools to fuel effective use of the tools? The goal is for staff to understand, appreciate and effectively use – or adopt – GRC solutions.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

JULY 31, 2019

According to PYM NTS’ research, 57 percent of all FIs will focus on this area over the next three years, making it the highest item on an agenda that also includes user experience, consumer engagement, and fraud and security. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

APRIL 2, 2019

In terms of mechanics, Card Payouts is a card-based front end user experience that integrates with treasury banks’ existing infrastructure and, through a pilot program, complements the Oracle NetSuite Banking as a Service program.

Cards 201

Cards Payments User Experience Survey 201

PYMNTS

OCTOBER 25, 2020

Apple’s recently unveiled iPhone 12 was debuted two weeks ago, even though a true 5G experience could still be years away on existing cellphone networks in the U.S. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6 billion telecom equipment contract that Samsung signed with Verizon.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

SEPTEMBER 20, 2018

Should banks and financial institutions (FIs) focus more on giving consumers the convenience and simplicity they expect — and even demand — or instead focus more on implementing stringent security measures, potentially at the expense of user experience? To read the full story, download the inaugural Digital Fraud Tracker.

Security 166

Security Trends Fraud User Experience 166

PYMNTS

SEPTEMBER 30, 2020

Another rule of thumb that merchants can follow to optimize their user experience is to provide digital features that can help support an ecosystem of connected experiences.

Report 230

Report Retail United States Online 230

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? The Playbook seeks to provide a blueprint as to which features FIs must work to improve to boost user satisfaction and adoption.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JULY 25, 2019

Consumers can download the company’s app on the Apple Store or Google Play to start using the service. The aim is to develop a more pleasant user experience, for both humans and animals. “But actually getting there is the problem,” Srinivasan noted. The Platform.

New York City 168

New York City New York User Experience Apple 168

PYMNTS

JULY 29, 2020

In a statement, Samsung said that while it is committed to its own services, it “closely works with Google and other partners to offer the best mobile experiences.”. Google said it routinely considers ways to upgrade user experience with partners and Samsung remains free to create its own app store and digital assistant.

Samsung 160

Samsung Google User Experience Mobile 160

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You?

Report 182

Report Fraud Survey User Experience 182

Abrigo

MARCH 14, 2022

In addition, leveraging lending correspondence software creates a better user experience and streamlines the internal processes. Request More Information » To learn more about effective loan administration, download our White Paper on Dangers of Deficient Loan Administration . Learn how to book loans faster while managing risk.

Software 195

Software System Policies Data 195

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. To find out more, fill out the form below to download the latest Playbook. contact-form-7].

Data 129

Data Customer Experience Innovation User Experience 129

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. To learn more about the digital banking solutions that are driving innovation in the financial sector, download the Playbook.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JULY 22, 2020

From a shopper’s perspective, the experience is simpler: They download the app to watch a show based on a seller’s invitation or open the app to browse shows by category. Currently, there are 10 categories; Li hopes to expand to 20 or 25 as the user base expands. She believes that it hasn’t yet caught on in the U.S.

Retail 212

Retail New York City Mobile User Experience 212

PYMNTS

MAY 11, 2020

The goal is to boost the user experience among companies with channel financing or term loans. The app can be downloaded from the Google Play store and the Apple App store. . Borrowers will be able to manage their loans by logging into the app from their smartphones.

Capital 141

Capital Mobile User Experience Groups 141

PYMNTS

NOVEMBER 10, 2020

PYMNTS researched the checkout processes offered by 266 digital product B2B and B2C merchants across 12 industries to find out which features go the farthest in improving sites’ user experiences and how retailers selling different types of digital products can tailor their checkout processes to meet their customers’ eCommerce shopping expectations.

Data 193

Data Policies Examples User Experience 193

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. You can download it HERE.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

AUGUST 12, 2020

“A lot of engaging content is happening on the fantasy side, which gives us that great set of users in the various jurisdictions where fantasy is available, which is I believe 43 of the 50 States,” he said. One of the things that we’ve focused on as an organization is a seamless user experience.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

JANUARY 29, 2020

Feedback indicated that people wanted a “modern, streamlined user experience, ways to quickly visualize their finances, and manage clients, income and payments.” . The Joust app is available for download on both Google Play and the Apple App Store. Headquartered in Austin, Texas, Joust is available in all 50 states.

Austin 131

Austin FDIC Analytics Texas 131

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates.

Report 155

Report Policies Retail Online 155

PYMNTS

AUGUST 6, 2020

For more information on these stories and other payments orchestration headlines, download the Playbook. The move coincides with bank’s push to build its own digital payments service, PIX, which is slated to launch in November. on Payment Personalization And Digital Content Platforms’ Conversion Rates. About The Playbook.

Report 159

Report UX Regional Retail 159

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX). About The Index.

UX 159

UX Data United States Study 159

PYMNTS

JULY 23, 2020

The depth of these experiences available in card management is so robust.”. Or at least those experiences can be robust if expanded on by FIs properly. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space.

UX 165

UX Cards Google User Experience 165

PYMNTS

JULY 1, 2019

A dominant focus for small FIs over the next three years will be user experience: 57.4 To learn more about the qualities that make innovative FIs stand out from the crowd, download the report. Half of the respondents reported preferring to observe market trends before rolling out new innovations, up from 40.3 percent in 2017.

Innovation 157

Innovation Innovation Strategies Survey Groups 157

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. keep me informed download How to create a sound credit risk rating system Banks and credit unions often use a standardized risk rating system for internal monitoring of credit risk.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. Pay by Bank app (PbBa) — created by Vocalink, a Mastercard company — leverages the U.K.’s

Retail 116

Retail User Experience ATM Security 116

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 18, 2020

consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). To learn more about how consumers and restaurants are adjusting to food service’s digital shift during the pandemic, download the Index.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JUNE 11, 2019

When it comes to authentication, customers largely prioritize convenience over safety, exposing them to fraud, and putting pressure on merchants and financial institutions (FIs) to offer convenient user experiences without compromising security. For more on these and other digital identity developments, download this month’s Tracker.

Online 145

Online blockchain Security social media 145

PYMNTS

APRIL 25, 2019

Anything that improves the user experience and makes transacting easier is a selling point. In the study, 64 percent had downloaded an app to assist in making a purchase. And car-connected drivers downloaded apps more (82 percent) than device-connected drivers (68.8 percent).

Google 121

Google Study Mobile Comparison 121