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NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds

PYMNTS

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). All hope is not lost for banks looking to improve their apps’ UX, however. Providing users with more control over their apps’ authentication systems can go a long way in improving their satisfaction.

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FIs Most Underutilized Asset: Their Apps

PYMNTS

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

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REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

According to PYM NTS’ research, 57 percent of all FIs will focus on this area over the next three years, making it the highest item on an agenda that also includes user experience, consumer engagement, and fraud and security. percent of bottom performers will invest in UX.

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NEW DATA: A 20-Step Guide To Boosting Cross-Border Conversion

PYMNTS

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX). About The Index.

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Essential Question for Healthcare: Why Redesign Your Website?

Perficient

Accordingly, the goals of a redesign should always be derived from real, measured user experiences. Here are a few examples of concrete redesign goals: A better mobile web experience to drive smartphone engagement. Increased utilization of physician and appointment-setting functionality.

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Is UX The Key To Mobile Wallet Breakout?

PYMNTS

Importance of nailing UX. A merchant’s digital experience needs to be appealing across the board — a responsive design that can be beautiful, even if you look at it on a mobile device, he said. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

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Big Tech’s Big Shadow Over FIs

PYMNTS

The depth of these experiences available in card management is so robust.”. Or at least those experiences can be robust if expanded on by FIs properly. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space.

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