PYMNTS

JANUARY 28, 2021

Three trends will help subscription businesses meet these goals: bundling, enhancing the user experience and redoubled customer retention efforts. Another important 2021 trend will be an increased emphasis on the customer experience, providing a seamless, easy to manage and personalized journey at every step.

User Experience 271

User Experience Trends Strategy Customer Experience 271

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. For total experience, it is the same.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

OCTOBER 22, 2020

SVP and GM John Owens breaks down how the firm has helped its partners deliver an improved experience, including "modernized device optimization, improved data validation, and streamlined real-time acquisition, onboarding and servicing processes.". The following is an excerpt from What Did You Change?

How To 130

How To User Experience Fraud Cards 130

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. … we never managed to raise the next round in time so … the ugly reality slapped us hard. Product: Shelfie.

Company 78

Company US San Francisco Capital 78