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Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In fact, thoughtfully designed points of friction can be extremely valuable for managing risk and making customers feel safe. Friction – not inherently good or evil.
His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. Here is an excerpt of his top ranking post: Credit limit management is regarded as a key driver to profitable portfolios.
Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil. Be personable in this impersonal channel. Respect the data.
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