PYMNTS

DECEMBER 22, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Some observers might remember 2016 as the year that new, faster payment technologies truly began to take hold. Download the eBook.

eBook 100

eBook Payments UX Cards 100

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Future-proofing your organization now involves studying behavioral science and how people engage with technology.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Be fascinated by your customers, not your technology. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52