Mon.Aug 19, 2024

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ICX Summit: Customer feedback paramount to brands' success

ATM Marketplace

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative strategies on gathering and utilizing customer insights from industry experts at the Interactive Customer Experience Summit in Charlotte this September.

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Mastercard to cut 1,000 employees in restructuring

Payments Dive

The card network is shrinking its workforce as it restructures the company to focus more resources on some international markets.

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How Loan Compensation Can Lead to Underperformance

South State Correspondent

Charlie Munger said, “Show me the incentive and I’ll show you the outcome.” That is exactly what is happening in the community bank industry. Unfortunately, bank managers often give their lenders misguided loan compensation, resulting in suboptimal outcomes. In Q2/24, community banks (those under $10B in assets) were able to expand net interest margin (NIM) by 3bps but experienced a 12bps reduction in return on equity (ROE).

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Visa-Mastercard settlement claims deadline postponed

Payments Dive

Merchants seeking a piece of the $5.5 billion settlement now have until February 2025 to file claims, a federal judge overseeing the class action said.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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FFIEC compliance: Ensuring access to suitable resources for effective BSA management

Abrigo

A strong BSA prog r am starts with FFIEC compliance Building a robust BSA program means having access to the staffing and resources you need. Learn how the FFIEC manual can help you make the case for more resources to your board. You might also like this podcast, "Ensuring access to the FFIEC’s suitable resources at your financial institution: What BSA compliance officers need to know.

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More Trending

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Gen AI reduces agent response time by 70% at Discover

BankInovation

Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience. Using Google Cloud’s AI platform, Vertex AI, Discover has reduced response times for call center agents by 70%, Szabolcs Paldy, senior vice president of enterprise operations at Discover, told Bank Automation News.

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Adyen collects more US customers

Payments Dive

The Dutch payments service provider is gaining traction in the U.S. market as it adds to its client roster, including big U.S. retail names such as Crate & Barrel.

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WSPN raises USD 30 mln to build next-gen stablecoin network

The Paypers

Worldwide Stablecoin Payment Network (WSPN) has secured USD 30 million in seed funding to to redefine the future of digital payments with Stablecoin 2.0.

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If UK bank bosses demand uncapped bonuses then salaries must fall | Nils Pratley

TheGuardian

Barclays was first to formally lift the cap imposed by the EU but the balance between fixed and variable pay has to be addressed The EU cap on bankers’ bonuses – now ditched in the UK – was misnamed because it didn’t actually limit the size of anybody’s bonus. Rather, it capped bonuses as a ratio of an individual’s fixed pay – at 1:1, or 2:1 with the approval of shareholders.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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The cost of good data is high; the cost of bad data is ruinous

American Banker

It has never been more important for banks, particularly those over $10 billion of assets, to establish ironclad data quality, governance and control standards. The failure to do so will have cascading negative consequences.

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Circle introduces USDC contactless payments on iPhones

The Paypers

Fintech company Circle , the issuer of the USDC stablecoin, has set out to introduce a feature that will enable contactless payments using USDC on iPhones.

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Deal in New Mexico lifts credit union-bank merger tally to 14

American Banker

U.S. Eagle Federal Credit Union said it plans to acquire Southwest Capital Bank in a transaction slated to close next year. It would help the buyer expand its cannabis banking operation.

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Chaos Labs secures USD 55 million to upgrade Defi risk management

The Paypers

Chaos Labs has secured USD 55 million in a Series A funding round to upgrade its on-chain risk management platform for decentralized finance (DeFi).

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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What Mastercard's layoffs reveal about the fate of payment revenue

American Banker

The job reductions come as the card network focuses on emerging markets, artificial intelligence and other nascent technology over transaction volume.

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CFPB releases comment on AI in the financial sector

The Paypers

The Consumer Financial Protection Bureau (CFPB) has released a comment regarding the uses, capabilities, and risks associated with artificial intelligence (AI) in the financial services industry.

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'We need to address this now': Experts push quantum-safe cryptography

American Banker

Even as quantum computers still can't break encryption, the banking industry has been preparing for more than a year to start switching to post-quantum cryptography.

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FusionIQ and interVal partner to boost financial advisors' growth

The Paypers

US-based fintech FusionIQ has partnered with wealthtech provider interVal to expand technology solutions for financial advisors.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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New wave of challenges to CFPB's funding gains steam

American Banker

Four companies are fighting CFPB enforcement actions by claiming the agency cannot be funded by the Federal Reserve, which has not been profitable since 2022. The consumer bureau calls the new legal theory "meritless.

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Network International, Citi enter referral agreement

The Paypers

Digital commerce enabler Network International has announced that it entered a referral agreement with Citi to optimise the payment experience for the latter’s corporate clients.

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Nicole Lorch helped bring digital-first banking to the U.S. 25 years later, she's seen major changes as the industry embraced the internet: The Climb

American Banker

Lorch started as the marketing director at First Internet Bank, the first online-only bank, at its launch. Few Americans had internet access so it wasn't a sure bet the bank would survive. She's still there, now as the president.

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RAKBANK and Bitpanda partner to unlock digital assets in the UAE

The Paypers

The National Bank of Ras Al Khaimah ( RAKBANK ) has partnered with Bitpanda Technology Solutions to offer a platform that will enable UAE residents to manage digital assets.

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The 2024 Lenders Guide to Automating the Complex Loan

Download the latest edition of GoDocs' "The Lender's Guide to Automating the Complex Loan." This comprehensive guide offers financial institutions valuable insights into document automation for complex commercial loans. It unpacks the intricacies of complex loans and showcases how an automation platform like GoDocs — the leading commercial loan closing platform — delivers impressive benefits and ROI to any FI.

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Fed eyes transmission risk from stablecoins, non-banks

American Banker

Federal Reserve Gov. Christopher Waller says the central bank is tracking research on financial stability risks related to payments, as well as blockchain and crypto developments.

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Revolut secures secondary share sale at USD 45 bln valuation

The Paypers

Revolut has entered into agreements with several technology investors to facilitate a secondary share sale, which values the company at USD 45 billion.

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7 Fintech Trends Banks Should Be Watching Now — plus 8 More to Anticipate

The Financial Brand

This article 7 Fintech Trends Banks Should Be Watching Now — plus 8 More to Anticipate appeared first on The Financial Brand. Bank trend spotters must weigh new wrinkles among the 'usual suspects' but must also pinpoint tomorrow's opportunities. This article 7 Fintech Trends Banks Should Be Watching Now — plus 8 More to Anticipate appeared first on The Financial Brand.

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Amazon Pay to be moved into a standalone app in India

The Paypers

US-based multinational technology company Amazon has been considering transferring its payment offerings in India into a standalone app to increase regional usage.

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Confronting the Change Challenge

Change is difficult, whether in our private or work life. However, without change, growth and learning are difficult not to mention keeping up with the market and staying competitive. We have all worked for or ourselves are the bosses that prefer to keep the status quo. We will discuss how to address the "change challenge" to enable you to be a changemaker and a graceful recipient of change.