Wed.Dec 27, 2023

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OCC Highlights, AML & CRA Risks

Perficient

This blog post was co-authored by: Connor Opalka Bank Compliance Executives can rest easier at night knowing they receive insights from Perficient’s Financial Services Risk and Regulatory Center of Excellence (CoE). In this article, we highlight the key emerging industry compliance risks as they were outlined by the Office of the Comptroller of the Currency’s (OCC) National Risk Committee in their recently released Semiannual Risk Perspective.

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CFPB and DOJ file lawsuit against land developer alleging predatory lending

CFPB Monitor

The CFPB and Justice Department filed a joint complaint last week in a Texas federal district court against Colony Ridge Development, LLC and three related entities (collectively, “Colony Ridge”) in which the agencies allege that Colony Ridge engaged in discriminatory targeting of Hispanic consumers with predatory financing and other unlawful conduct. .

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And the winners of the 2023 awards for worst customer service are …

TheGuardian

We celebrate the companies that went the extra mile … to inflate their balance sheets and let down loyal customers These are troubling times for big business. Traders, fighting for survival, need to focus on money. They absolutely do not have the time and resources to hand-hold unreasonable customers who insist on receiving goods and services in return for their outlay.

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AI Hallucinations in Appraisals

Realwired Appraisal Management Blog

Commercial appraisals in your bank have some AI content. Some Chief Appraisers have changed their engagement letters to mandate reports to disclose AI-generated content. That makes sense since AI hallucinations are hard to spot. Especially since AI confidently states things that are otherwise fantasy.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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The rise in account closures reveals banks must rethink their processes

American Banker

Banks cannot shrug off the impact of sudden account closures as inevitable collateral damage involved in fighting money laundering.

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More Trending

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Most-read AI stories of 2023

American Banker

Readers clicked most on stories about what companies like Ally Bank and JPMorgan Chase are doing with artificial intelligence.

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Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024

The Financial Brand

This article Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024 appeared first on The Financial Brand. While overall bank tech spending remains flat, intensifying focus on security and fraud means that regtech will demand an ever bigger piece of the pie. This article Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024 appeared first on The Financial Brand.

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HSBC funds digital identity fintech; Mastercard expands carbon gauge

American Banker

India softens stance on payment regs; a Dutch neobank turns to gen AI; and more.

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Trends 2024: Four Banking Growth Strategies for a Challenging Year

The Financial Brand

This article Trends 2024: Four Banking Growth Strategies for a Challenging Year appeared first on The Financial Brand. Beset by threats on all sides, banks and credit unions need to focus their efforts in 2024 on a short list of priorities. This article Trends 2024: Four Banking Growth Strategies for a Challenging Year appeared first on The Financial Brand.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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These are the 5 CFPB rules to watch in 2024

American Banker

The Consumer Financial Protection Bureau will take a bite out of bank profits in 2024 by issuing final rules on overdraft and credit card late fees, among other major rulemakings.

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How Most Banks Get Team Selling All Wrong [VIDEO]

The Emmerich Group

There was a day, back when I started as a commercial and agricultural lender, that we did everything. We did the channel checks, we did the credit analyst work, we did the business development, and we did the account management. We did it all, and we collected the loans. Those days are over, and now Continue Reading The post How Most Banks Get Team Selling All Wrong [VIDEO] appeared first on Emmerich Financial.

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5 biggest bank M&A deals in 2023

American Banker

Overall merger-and-acquisition activity proved modest across the banking sector, but several prominent deals were reached. Read on for details of the year's biggest transactions.

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Five of the Best: BNPL Exploded in 2023, With More to Come in 2024

The Financial Brand

This article Five of the Best: BNPL Exploded in 2023, With More to Come in 2024 appeared first on The Financial Brand. Buy now, pay later hit banking hard in 2023, and its influence will only grow in 2024. Check out our top five stories on BNPL this year. This article Five of the Best: BNPL Exploded in 2023, With More to Come in 2024 appeared first on The Financial Brand.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Consumers defied bankers' 2023 forecasts. Will next year be as strong?

American Banker

Executives at America's largest banks are making rosier predictions about the financial health of U.S. households than they were a year ago, when their forecasts proved to be overly pessimistic.

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Recent column mischaracterized earned-wage access programs

American Banker

EWA programs are not loans, no matter how loudly critics insist that they are. They provide a vital source of liquidity to hardworking families.

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It was a tough year for almost every bank not named JPMorgan

American Banker

After a year marred by the biggest US bank failures since the 2008 financial crisis, the nation's largest lender is on familiar footing — scooping up a rival, reeling in its clients and minting record profits along the way.

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Deb Jones on why 2024 could be a 'transition year'

American Banker

Citizens Bank's SVP and director of secondary and capital markets reflects on what her experience with past cycles suggests about where this one may be headed.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.