Thu.Aug 22, 2024

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Micro Moments Matter: Redefining Customer Engagement

The Financial Brand

This article Micro Moments Matter: Redefining Customer Engagement appeared first on The Financial Brand. Pulsate CEO Sarah Martin and Arizona Financial CU's Eric Givens discuss leveraging mobile banking for personalized customer interactions. This article Micro Moments Matter: Redefining Customer Engagement appeared first on The Financial Brand.

Arizona 17
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Amex, Flutterwave partner in Nigeria

Payments Dive

The collaboration marks the latest move by American Express to expand its footprint in Africa, which is the world's second-largest continent by population.

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8 Concepts to Know Before You Reduce Deposit Rates

South State Correspondent

Should the Federal Reserve move their target Fed Funds rate down later this year, many bankers will immediately match the move and drop their deposit rates. While counterintuitive, this may be the exact wrong move if you want to optimize long-term bank profitability. This article explores deposit management tactics in a falling rate environment that can enhance bank profitability.

Marketing 195
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U.S. Bank buys healthcare payments firm

Payments Dive

The bank’s acquisition of Tempe, Arizona-based Salucro Healthcare allows its Elavon unit to dig deeper into healthcare payments and billing services.

Arizona 417
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Banks ponder, 'What's in a name?'

American Banker

In a sea of generically named "First Banks of X" and "Community Banks of Y," financial institutions must decide if the painstaking rebranding process is worth the investment and risk to stand out.

More Trending

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Top market matters: Fed's impending rate cut, shrinking credit card losses

American Banker

Between Warren Buffett offloading roughly $4 billion in bank stocks and credit card losses shrinking across the banking industry, here are the top market moves to be wary of.

Cards 81
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Regional FIs deploy tech to remain competitive

BankInovation

Regional banks are deploying technology to keep up with client demand and compete with major financial institutions.

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Tanmeyah signs certification agreement with COFICERT France

The Paypers

Financial services provider Tanmeyah has announced its decision to sign a certification agreement with COFICERT France in order to obtain AML 30000 certification.

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Survey finds bankers newly upbeat on loan growth

American Banker

Increased demand from borrowers may hinge on Federal Reserve Chair Jerome Powell and his colleagues cutting interest rates this fall.

Survey 62
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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CDFI Fund seeks comment on proposed reporting changes

ABA Community Banking

The Community Development Financial Institutions Fund today announced it is seeking public comment on changes to its reporting to capture data on transactions related to the CDFI Equitable Recovery Program. The post CDFI Fund seeks comment on proposed reporting changes appeared first on ABA Banking Journal.

Report 52
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In AI-based lending, is there an accuracy vs. fairness tradeoff?

American Banker

If efforts to make AI-based loan decision models less discriminatory degrade accuracy, that is problematic for the entire industry.

Lending 57
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ABA, banks donate to Vermont flood relief efforts

ABA Community Banking

ABA announced that it will donate $25,000 to the Vermont Main Street Flood Recovery Fund, which is providing grants to small businesses directly affected by recent flooding in the state. The post ABA, banks donate to Vermont flood relief efforts appeared first on ABA Banking Journal.

Vermont 52
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Are digital currencies experiencing an 'electric vehicles' moment?

American Banker

As with EVs, digital money was a niche product for years before gaining widespread acceptance. Now, digital blockchain-based monies might be on the verge of a major breakthrough.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Deutsche Bank partners with Upvest

The Paypers

Germany-based financial institution Deutsche Bank has announced its collaboration with Upvest , with the bank supporting the latter in improving its product offering.

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U.S. Bank acquires health care payments platform

American Banker

The superregional bank is buying Salucro Healthcare Solutions for an undisclosed amount. Salucro provides online billing and payments services to healthcare providers.

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Banking Circle and Skydo enhance Indian MSME payments

The Paypers

Banking Circle has partnered with India-based cross-border payments platform Skydo to accelerate cross-border collections for Indian businesses.

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FDIC taps attorney Carrie Cohen to oversee cultural shift

American Banker

The FDIC Wednesday appointed Cohen, a partner with law firm Morrison Foerster and seasoned expert in workplace monitorships and diversity initiatives, as external overseer to audit and report on the agency's cultural reforms following a competitive selection process.

FDIC 41
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Mitek Systems partners with Alogent

The Paypers

Mitek Systems has expanded its collaboration with Alogent to integrate its Check Fraud Defender into Alogent's Unify, a web-based solution for enterprise deposits automation.

System 41
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TD Bank's AML failures, tepid U.S. business hamper profits

American Banker

The Canadian bank reported that regulatory fines related to compliance woes wiped out a chunk of its earnings in the third quarter.

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Mercado Pago launches dollar-backed stablecoin in Brazil

The Paypers

Mercado Pago , the fintech arm of Mercado Libre , has started making a stablecoin priced in in USD at a one-to-one value to Brazilians.

Fintech 41
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Micro Moments Matter: Redefining Customer Engagement

The Financial Brand

This article Micro Moments Matter: Redefining Customer Engagement appeared first on The Financial Brand. Pulsate CEO Sarah Martin and Arizona Financial CU's Eric Givens discuss leveraging mobile banking for personalized customer interactions. This article Micro Moments Matter: Redefining Customer Engagement appeared first on The Financial Brand.

Arizona 15
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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NatWest, Visa introduce new credit card to UK customers

The Paypers

UK-based retail and commercial financial institution NatWest has expanded its partnership with Visa to introduce a new travel reward credit card to the bank’s customers in the UK.

Cards 41
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How Have the Finovate Best of Show Winners Fared?

Fintech Labs Insights

Back in the summer of 2007 we had a simple vision for the first Finovate event. We knew we wanted it to be all demos, short format, and delivered by founders that would be immediately available for private conversations. Having the audience rate the demos was a last-minute decision that necessitated buying a bunch of number 2 pencils and renting a machine to read the handwritten scorecards.

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NBK launches payment verification service

The Paypers

The National Bank of Kuwait (NBK) has announced the launch of a new service that enables customers to confirm their payment transactions online via the NBK Mobile Banking app.

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TD Bank expects to pay $2.6B for US compliance lapse

BankInovation

TD Bank took a provision of $2.6 billion in the third quarter as it estimates the cost of fines from its U.S.-based money laundering compliance lapses. During the Canadian bank’s Q3 earnings call, Chief Executive Bharat Masrani gave an update on TD’s remediation program resulting from the U.S. money laundering investigations.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.