Thu.Dec 19, 2024

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User Personas in the Technology Selection Process | FinTalk

Jack Henry

Youve heard the term personas being used more and more in recent years, especially as the user experience and growing deposits continue to be a top priority for most banks and credit unions. After all, new account origination is the first step and first impression an applicant has with your institution. So what exactly are user personas, and how can you use them to help strategically prioritize, plan, and implement a new technology investment?

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Visa spots tripling of fraud over holiday weekend

Payments Dive

The card network attributed the spike in fraud partly to criminals adopting artificial intelligence to execute their schemes.

Fraud 244
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The Bank Underground Christmas Quiz 2024

BankUnderground

Before Bank Underground goes off on its Christmas holidays, its time for the Annual Bank Underground Christmas Quiz! We hope you enjoy testing your knowledge on our festive themed questions on economics, finance and all things central banking 1) (Literature) In which of Jane Austens novels were the Miss Steeles prevailed on to stay nearly two months at the park, and to assist in the due celebration of that festival which requires a more than ordinary share of private balls and large dinner parti

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CFPB takes aim at gambling card fees

Payments Dive

The federal agency says credit card issuers are charging cash advances fees of at least $10 on gambling transactions, even if those transactions are small.

Cards 195
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Leverage Trellis Court Data To Identify More Investment Opportunities

Finance teams find Trellis to be particularly effective in conducting comprehensive due diligence on both individuals and businesses. With our court data solution, financial experts can access critical litigation insights, making it an invaluable resource for informed decision-making in the financial sector.

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Merry Christmas [VIDEO]

The Emmerich Group

Merry Christmas to you, your team, and your family. At a time like this, we should stop and reflect on what this holiday is all about. It’s all about family, and we know itbecause having the love and the ability to impact other people in the world and the ones that we brought into the world is a wonderful thing. But listen: Our family extends beyond the family that we’ve given birth to and the one we’re birthed into.

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Fraud-fighting numberless credit cards look for a market

American Banker

Not all banks and fintechs are on board with numberless cards, and some payment professionals question whether they are worth the cost.

Cards 78
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Q2 helps Community Bank of Louisiana advance digital banking adoption

The Paypers

Community Bank of Louisiana has selected Q2 , a provider of digital transformation solutions, to help accelerate its digital banking offering.

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First Guaranty slashes dividend to just 1 cent a share

American Banker

The Louisiana-based bank reduced its dividend to a penny, the second reduction it has made this year as it tries to bring down expenses and generate more capital.

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Taurus partners with Temenos to offer digital asset custody to banks

The Paypers

Taurus , a specialist in cryptocurrency custody and tokenisation, has expanded its collaboration with Temenos to integrate Taurus-PROTECT with Temenos Core banking.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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As we integrate AI into banking, we must preserve our humanity

American Banker

The integration of artificial intelligence into financial services demands a human-centered approach. This is both a moral obligation and a strategic necessity.

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LatAm payment platform AstroPay introduces a multi-currency wallet

The Paypers

AstroPay has unveiled a multi-currency wallet that includes a payment card for mobile transactions, along with savings accounts.

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Survey: More customers need to know about bank assistance services

ABA Community Banking

In challenging times, sharing information about support programs resonates with vulnerable consumers, according to a survey of bank customers. The post Survey: More customers need to know about bank assistance services appeared first on ABA Banking Journal.

Survey 59
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Sygnum Singapore teams up with Moomoo

The Paypers

The Singapore branch of Sygnum has entered into a collaboration with Moomoo Singapore to supply its multi-manager fund to accredited investors on moomoo, a digital investment and wealth management platform.

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Book of Secrets on the Month-End Close

Based off SkyStem's popular e-Book, the book of secrets to the month-end close will be revealed in this one-hour webinar. Learn leading practices when it comes to building a strong and sustainable month-end close that has room to grow and evolve. Learn about the power of precise estimates, why reconciliations are critical to closing the books, how and when to automate, and how the chart of accounts play into your close process.

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Five trends to keep in mind as overdraft-fee battles heat up

American Banker

While the Consumer Finance Protection Bureau seeks to cap overdraft fees, banks and credit unions are fighting the effort. Nuances that don't fit either side's narrative can get lost in the rhetoric.

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Monzo partners with SignLive to improve accessibility for deaf users

The Paypers

UK challenger bank Monzo has partnered with SignLive, an online interpreting service for British Sign Language (BSL), to enable users to chat with customer support teams.

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First Commonwealth to acquire CenterGroup in Cincinnati

American Banker

The Pennsylvania-based buyer said it would pick up nearly $350 million of assets and a commercial-focused loan portfolio as part of the $54.6 million deal.

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Parafin closes a USD 100 million Series C funding

The Paypers

Parafin closes Series C funding to scale existing products and deepen its partnerships with platforms that support global SMEs.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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What fintechs and banks are doing differently post Synapse's collapse 

American Banker

Fintechs and their partner banks are keen to hold the industry to high standards of regulatory compliance in the interests of everyone's reputation.

Fintech 41
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The Australian Information Commissioner agrees to a USD 50 million payment program

The Paypers

The Australian Information Commissioner has agreed to a USD 50 million payment program from Meta for users impacted by the Cambridge Analytics incident.

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How AI could change the work of bank CEOs

American Banker

Managing the CEO's AI could be a new responsibility of support staffers, experts say.

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Bank of Georgia leverages data analytics to scale customer engagement

The Paypers

Bank of Georgia has announced that it now utilises Cloudera to merge multiple data sources in a single centralised location, offering optimised customer experiences.

Georgia 36
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Demo SkyStem’s Award Winning Month-End Close Solution & Earn $100

Is your finance team bogged down by endless data requests and disorganized spreadsheets during the month-end close? It’s time to consider a better option – automate with ART! SkyStem’s solution works alongside your ERP to transform the close and account reconciliation process and speed up month-end work. Explore SkyStem’s ART - the award-winning account reconciliation automation platform - and receive a $100 Amazon gift card as a thank you for your time.

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Chopra calls on FDIC to step up AML enforcement after TD case

American Banker

TD Bank Group's money-laundering-related crimes have sparked questions of how banks should be penalized for moving dirty money. CFPB Director Rohit Chopra said the FDIC should do more.

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D360 Bank secures approval from Saudi Central Bank for its official launch

The Paypers

D360 Bank has secured approval from the Saudi Central Bank (SAMA) to launch its digital banking operations, aiming to offer clients Shariah-compliant financial services.

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Fintech Chime submits confidential filing for IPO

American Banker

The challenger bank aims to go public in 2025, according to people familiar with the matter.

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Bamboo partners with Coda for gaming payments in LATAM

The Paypers

Bamboo has announced its partnership with Coda in order to simplify gaming payments for customers and firms in the region of the LATAM.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.