Jack Henry

DECEMBER 19, 2024

Youve heard the term personas being used more and more in recent years, especially as the user experience and growing deposits continue to be a top priority for most banks and credit unions. After all, new account origination is the first step and first impression an applicant has with your institution. So what exactly are user personas, and how can you use them to help strategically prioritize, plan, and implement a new technology investment?

Technology 78

Technology User Experience Digital Banking Strategy 78

Payments Dive

DECEMBER 19, 2024

The card network attributed the spike in fraud partly to criminals adopting artificial intelligence to execute their schemes.

Fraud 221

Fraud Cards 221

American Banker

DECEMBER 19, 2024

Not all banks and fintechs are on board with numberless cards, and some payment professionals question whether they are worth the cost.

Cards 78

Cards Fraud Marketing Fintech 78

Payments Dive

DECEMBER 19, 2024

The federal agency says credit card issuers are charging cash advances fees of at least $10 on gambling transactions, even if those transactions are small.

Cards 195

Cards 195

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

American Banker

DECEMBER 19, 2024

The Louisiana-based bank reduced its dividend to a penny, the second reduction it has made this year as it tries to bring down expenses and generate more capital.

Louisiana 68

Louisiana Capital Community Bank Community 68

American Banker

DECEMBER 19, 2024

The integration of artificial intelligence into financial services demands a human-centered approach. This is both a moral obligation and a strategic necessity.

Technology 66

Technology 66

The Paypers

DECEMBER 19, 2024

UK challenger bank Monzo has partnered with SignLive, an online interpreting service for British Sign Language (BSL), to enable users to chat with customer support teams.

Online 57

Online 57

BankUnderground

DECEMBER 19, 2024

Before Bank Underground goes off on its Christmas holidays, its time for the Annual Bank Underground Christmas Quiz! We hope you enjoy testing your knowledge on our festive themed questions on economics, finance and all things central banking 1) (Literature) In which of Jane Austens novels were the Miss Steeles prevailed on to stay nearly two months at the park, and to assist in the due celebration of that festival which requires a more than ordinary share of private balls and large dinner parti

Policies 57

Policies US 57

ABA Community Banking

DECEMBER 19, 2024

In challenging times, sharing information about support programs resonates with vulnerable consumers, according to a survey of bank customers. The post Survey: More customers need to know about bank assistance services appeared first on ABA Banking Journal.

Survey 52

Survey Customer Experience Community Bank Community 52

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

Lending

The Paypers

DECEMBER 19, 2024

Community Bank of Louisiana has selected Q2 , a provider of digital transformation solutions, to help accelerate its digital banking offering.

Louisiana 50

Louisiana Community Bank Community Digital Banking 50

American Banker

DECEMBER 19, 2024

While the Consumer Finance Protection Bureau seeks to cap overdraft fees, banks and credit unions are fighting the effort. Nuances that don't fit either side's narrative can get lost in the rhetoric.

Trends 45

Trends Analysis Community Bank Community 45

The Paypers

DECEMBER 19, 2024

Parafin closes Series C funding to scale existing products and deepen its partnerships with platforms that support global SMEs.

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41

American Banker

DECEMBER 19, 2024

The Pennsylvania-based buyer said it would pick up nearly $350 million of assets and a commercial-focused loan portfolio as part of the $54.6 million deal.

Pennsylvania 41

Pennsylvania Community Bank Community 41

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

Community Bank

The Paypers

DECEMBER 19, 2024

The Australian Information Commissioner has agreed to a USD 50 million payment program from Meta for users impacted by the Cambridge Analytics incident.

Analytics 41

Analytics Payments 41

American Banker

DECEMBER 19, 2024

Fintechs and their partner banks are keen to hold the industry to high standards of regulatory compliance in the interests of everyone's reputation.

Fintech 41

Fintech Compliance Industry Technology 41

The Paypers

DECEMBER 19, 2024

Bank of Georgia has announced that it now utilises Cloudera to merge multiple data sources in a single centralised location, offering optimised customer experiences.

Georgia 36

Georgia Analytics Data Customer Experience 36

American Banker

DECEMBER 19, 2024

Managing the CEO's AI could be a new responsibility of support staffers, experts say.

Management 36

Management Technology 36

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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

The Paypers

DECEMBER 19, 2024

D360 Bank has secured approval from the Saudi Central Bank (SAMA) to launch its digital banking operations, aiming to offer clients Shariah-compliant financial services.

Security 36

Security Digital Banking Operations 36

American Banker

DECEMBER 19, 2024

TD Bank Group's money-laundering-related crimes have sparked questions of how banks should be penalized for moving dirty money. CFPB Director Rohit Chopra said the FDIC should do more.

FDIC 36

FDIC Groups Compliance Regulation 36

The Paypers

DECEMBER 19, 2024

Bamboo has announced its partnership with Coda in order to simplify gaming payments for customers and firms in the region of the LATAM.

Payments 36

Payments Regional 36

American Banker

DECEMBER 19, 2024

The challenger bank aims to go public in 2025, according to people familiar with the matter.

Fintech 36

Fintech 36

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Download the latest edition of GoDocs' "The Lender's Guide to Automating the Complex Loan." This comprehensive guide offers financial institutions valuable insights into document automation for complex commercial loans. It unpacks the intricacies of complex loans and showcases how an automation platform like GoDocs — the leading commercial loan closing platform — delivers impressive benefits and ROI to any FI.

Lending

The Paypers

DECEMBER 19, 2024

Taurus , a specialist in cryptocurrency custody and tokenisation, has expanded its collaboration with Temenos to integrate Taurus-PROTECT with Temenos Core banking.

cryptocurrency 36

cryptocurrency 36

The Emmerich Group

DECEMBER 19, 2024

Merry Christmas to you, your team, and your family. At a time like this, we should stop and reflect on what this holiday is all about. It’s all about family, and we know itbecause having the love and the ability to impact other people in the world and the ones that we brought into the world is a wonderful thing. But listen: Our family extends beyond the family that we’ve given birth to and the one we’re birthed into.

Video 36

Video Community Bank Community 36

The Paypers

DECEMBER 19, 2024

Uruguay-based payments provider DLocal , valued at approximately USD 3.6 billion, is exploring potential sale options, according to sources familiar with the matter.

Fintech 36

Fintech Payments 36

American Banker

DECEMBER 19, 2024

The Federal Reserve issued an enforcement action against Lineage Bank and its holding company, following a similar move by the Federal Deposit Insurance Corp. earlier this year.

Regulation 28

Regulation Company Policies Compliance 28

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Change is difficult, whether in our private or work life. However, without change, growth and learning are difficult not to mention keeping up with the market and staying competitive. We have all worked for or ourselves are the bosses that prefer to keep the status quo. We will discuss how to address the "change challenge" to enable you to be a changemaker and a graceful recipient of change.

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