Fri.May 10, 2024

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How can banks maintain a good CX in light of layoffs?

ATM Marketplace

Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry,

ATM 103
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CFPB, DOT take aim at airline rewards

Payments Dive

The two agencies raised concerns that airlines and card companies could arbitrarily devalue points accrued in their joint rewards programs, amounting to a bait-and-switch for customers.

Cards 412
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A U.S.-dollar-pegged stablecoin would supercharge banking and payments

American Banker

A "true" stablecoin would benefit the economy by improving the money supply, facilitating frictionless payments and lowering the cost of borrowing fiat currency.

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Mastercard joint venture starts operations in China

Payments Dive

The collaboration with a Chinese entity began Wednesday, with processing of cards issued by banks in the country following years of preparations.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Popular names Javier Ferrer president. Is he its next CEO?

American Banker

The Puerto Rico-based company's board of directors has given an additional title to COO Javier Ferrer, naming him president as of May 9. His career path closely resembles that of his boss, CEO Ignacio Alvarez.

More Trending

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Affirm CEO: Gen Z loves gen AI-powered customer service chat

American Banker

Max Levchin, CEO of the buy now/pay later lender, said recent tests show young adults prefer interacting with intelligent chatbots over phone-based agents, but the company doesn't foresee major cost savings from generative AI for a few more years.

Company 77
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Bank of America emphasizes VR training for staff

BankInovation

Bank of America aims to add 10 to 20 modules to its virtual reality training program every year to enhance employee training and improve information retention.

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Linkbancorp selling New Jersey operations to credit union

American Banker

American Heritage Federal Credit Union in Philadelphia plans to acquire three branches and $105 million of deposits from Linkbancorp. The deal is part of a growing number of transactions involving credit unions buying whole banks or portions of their branch networks.

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The Dos and Don'ts of Applying for Commercial Loans

Commercial Lending USA

Many commercial loans are secured by collateral, an asset the borrower pledges as security for the loan.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Access Bank Group partners with Mastercard

The Paypers

Access Bank Group has announced its partnership with Mastercard in order to expand opportunities for cross-border payments for African businesses and clients.

Groups 50
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Commercial Loans: Your Ultimate Guide

Commercial Lending USA

At Commercial Lending USA, we specialize in taking the hassle out of commercial loan acquisition.

Lending 52
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Tuum partners with TransactionLink

The Paypers

Tuum has announced its partnership with TransactionLink in order to streamline fintech onboarding processes and optimise operational efficiency.

Fintech 48
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Fed report shows declining supervisory ratings for banks

American Banker

Large banks, particularly those with over $100 billion in assets, see increasing supervisory shortcomings related to interest rate and liquidity risks, governance and risk control issues, and cite cybersecurity, CRE values, and remote work trends as potential hazards in the future.

Report 41
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Wells Fargo launches Signify Business Cash Mastercard

The Paypers

US-based bank Wells Fargo has introduced the Signify Business Cash Mastercard for simplified cash rewards, tailored for small business success.

US 45
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West Virginia's United Bankshares strikes deal to enter Atlanta

American Banker

The Charleston-based company agreed to pay $267 million to acquire Piedmont Bank in Peachtree Corners, Georgia. It's United's 34th deal, but the first since 2021.

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Euclid reveals unified liquidity layer for blockchain integration

The Paypers

Euclid Protocol has introduced a new shared liquidity layer aimed at addressing the issue of fragmented liquidity in the blockchain ecosystem.

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Truist completes sale of insurance unit; City National's new hire

American Banker

Truist Financial completes the sale of its remaining stake in Truist Insurance Holdings; City National Bank has hired Rick Bechtel as executive vice president and head of mortgage and residential lending; Associated Bank names Chun Schiros as its first chief analytics officer; and more in the weekly banking news roundup.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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SurePay chosen as preferred VoP scheme vendor for Belgian banks

The Paypers

Belgium has selected Netherlands-based SurePay for Verification of Payee (VoP) to enhance fraud prevention and EU compliance.

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With Rate Cuts Delayed, How Can Banks Boost Deposit Profitability? One Word: Volume

The Financial Brand

This article With Rate Cuts Delayed, How Can Banks Boost Deposit Profitability? One Word: Volume appeared first on The Financial Brand. With Fed interest rate cuts increasingly off the table, how can banking institutions grab greater profitability? The answer is a familiar, though overlooked strategy. This article With Rate Cuts Delayed, How Can Banks Boost Deposit Profitability?

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Cloudflare enhances cybersecurity in the US financial sector

The Paypers

Cloudflare has partnered with the US Treasury and PNNL to bolster financial cybersecurity, sharing advanced threat intelligence for industry defence.

US 41
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The State of Small Businesses: A Guide for Banks

The Financial Brand

This article The State of Small Businesses: A Guide for Banks appeared first on The Financial Brand. Bank of America's latest business owner's report on SMBs' optimism, challenges and strategies in a post-pandemic landscape of economic uncertainty. This article The State of Small Businesses: A Guide for Banks appeared first on The Financial Brand.

America 31
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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WorldFirst augments Chinese SMEs for cross-border success

The Paypers

WorldFirst has improved cross-border commerce for Chinese SMEs with augmented financial tools a robust global ecosystem.

Tools 41
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FSOC: Congress should boost Ginnie, FHFA nonbank authorities

American Banker

The new Financial Stability Oversight Council report also recommends an expanded Ginnie Mae PTAP facility and an industry-funded liquidity resource.

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DIMOCO Payments partners with Nextory

The Paypers

DIMOCO Payments has announced its partnership with Nextory in order to expand carrier billing service and improve customer experience in Europe.

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American Banker news quiz: May 10

American Banker

In this week's edition of the American Banker news quiz, gauge your understanding of topics like Trump's ongoing criminal trial, alleged misconduct within the Federal Deposit Insurance Corp., industry succession planning and more.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.