Tue.Nov 12, 2024

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Digital Vs. A Live Agent

SWBC's LenderHub

The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit unions is whether to use a digital approach or live agents for their collections processes. Both approaches have distinct advantages and considerations. This article will explore key points to consider when making this crucial decision.

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Young people fall prey to payments fraudsters

Payments Dive

Debit and credit card users under 40 years old are more likely than older peers to experience fraud in making payments, a recent J.D. Power survey found.

Payments 271
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How AI and voice-speech interaction is transforming kiosk customer experience

ATM Marketplace

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including drive-thru ordering and kiosks.

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5 Tips for Creating an Ethical AI Framework | FinTalk

Jack Henry

Your guide to an ethical AI framework. Click to learn how your bank or credit union can harness the power of AI while ensuring operations remain transparent and compliant with regulatory standards.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Banks need to begin sharing information about sophisticated fraud

American Banker

As long as fraud-prevention efforts remain siloed and bank-specific, perpetrators remain free to employ the same strategies over and over. Banks need to do a better job of sharing information and collaborating.

Fraud 89

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Best Banks to Work For 2024

American Banker

This year, 90 banks made American Banker's 12th annual Best Banks to Work For ranking. The leaders of these institutions share how they keep their employees happy.

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LinkedIn is a Horn of Plenty for B2B Communications

William Mills

Thanksgiving is just around the corner, making it a perfect time to reflect on the abundance of tools and opportunities that help us connect, engage, and grow. Among the many assets at our disposal, LinkedIn is quickly becoming a cornucopia of useful resources for B2B communications. The social platform gives PR professionals a variety of ways to build a client’s brand, engage targeted audiences, and create meaningful industry connections.

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FDIC: Percentage of unbanked households dropped slightly in 2023

ABA Community Banking

Roughly 4.2% of U.S. households were unbanked in 2023, according to the FDIC’s National Survey of Unbanked and Underbanked Households, which also explored bank account access trends and cryptocurrency adoption. The post FDIC: Percentage of unbanked households dropped slightly in 2023 appeared first on ABA Banking Journal.

FDIC 52
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Swipe fees get renewed Washington focus in aftermath of election

American Banker

Senate Majority Whip Dick Durbin, D-Ill., has scheduled a hearing on swipe fees for Nov. 19, but executives from Visa and Mastercard aren't among the confirmed witnesses for the lame duck hearing.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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ABA survey: U.S. consumers think Congress should hold credit unions accountable

ABA Community Banking

U.S. consumers believe federal credit unions should be held accountable for meeting the same legal standards as the banks they compete with for customers every day, according to a new survey conducted by Morning Consult on behalf of ABA. The post ABA survey: U.S. consumers think Congress should hold credit unions accountable appeared first on ABA Banking Journal.

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Simmons First's former CEO to return to top job

American Banker

CEO Robert Fehlman will retire at the end of the year and be succeeded by his predecessor, George Makris Jr., the Arkansas-based company said Tuesday.

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Argentine company Ualá raises USD 300 million in new funding round

The Paypers

Argentine fintech company Ualá has announced the raise of USD 300 million in a new funding round, which will allow the company to reach full profitability in all markets.

Company 50
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What role should cash play in banks?

ATM Marketplace

Should retail banks dump cash? Or should they adjust how they use it?

Retail 62
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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Lean Technologies raises USD 67.5 million to scale its Pay-by-Bank and Open Banking tools

The Paypers

Saudi Arabia-based fintech infrastructure platform Lean Technologies has raised USD 67.5 million in a Series B funding round to scale its Pay-by-Bank and Open Banking offerings.

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Fed's Waller: SCOTUS rulings should delay interchange rule

American Banker

The Federal Reserve Board's top payments official said the agency should not move forward with its push to lower the cap on debit interchange fees until it has a better understanding of recent Supreme Court decisions.

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Everest Bank and NCHL enable cross-border QR payments with Alipay+

The Paypers

Everest Bank has partnered with the Nepal Clearing House Limited (NCHL) to introduce cross-border QR payments in Nepal through Alipay+.

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FDIC says banking access grows, yet racial disparities remain

American Banker

The growth in mobile banking has lowered barriers to accessing the banking system, but the Federal Deposit Insurance Corp.'s National Survey of the Unbanked and Underbanked released Tuesday reveals that minority households are still disproportionately underserved.

FDIC 36
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Mastercard teams up with Tap Payments

The Paypers

Mastercard has entered into a partnership with Tap Payments to launch a Click to Pay with Payment Passkey service for optimised ecommerce transactions.

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Minnesota's Bremer Financial seeks buyer

American Banker

Financial advisers have been retained to find a buyer for the Saint Paul-based lender, people familiar with the matter said. The sale of the bank has been a sore point for about five years.

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AEON introduces crypto payment on BNB Chain

The Paypers

Japan-based AEON has announced the launch of a QR code payment system to BNB Chain with Terminus, with the company aiming to scale crypto payment accessibility in Southeast Asia.

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Community banks are falling short on vendor oversight: Survey

American Banker

Small and midsized banks fail to implement key oversight measures on their third-party vendors, something regulators implore they fix, according to research released Tuesday.

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The 2024 Lenders Guide to Automating the Complex Loan

Download the latest edition of GoDocs' "The Lender's Guide to Automating the Complex Loan." This comprehensive guide offers financial institutions valuable insights into document automation for complex commercial loans. It unpacks the intricacies of complex loans and showcases how an automation platform like GoDocs — the leading commercial loan closing platform — delivers impressive benefits and ROI to any FI.

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PayComplete research shows cash remains a widely used payment method

The Paypers

PayComplete has unveiled a report that focuses on discovering the trends, habits, and social reasons why cash maintains its position as the most used payment method worldwide.

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Yes, simpler, higher capital requirements are a better capital rule

American Banker

Every time we revise bank capital rules, we uncover new flaws that leave banks unprepared for unexpected stress events.

Capital 45
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Mirakl partners with Mangopay to accelerate development of European marketplaces

The Paypers

Mirakl has announced its partnership with Mangopay in order to accelerate the development of European marketplaces with the use of Mirakl Payout.

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Dime to tap equity markets for growth capital

American Banker

The New York bank's planned $125 million public offering comes less than a week after Valley National raised more than $400 million with a similar transaction.

Capital 36
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Confronting the Change Challenge

Change is difficult, whether in our private or work life. However, without change, growth and learning are difficult not to mention keeping up with the market and staying competitive. We have all worked for or ourselves are the bosses that prefer to keep the status quo. We will discuss how to address the "change challenge" to enable you to be a changemaker and a graceful recipient of change.