Tue.Nov 12, 2024

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Digital Vs. A Live Agent

SWBC's LenderHub

The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit unions is whether to use a digital approach or live agents for their collections processes. Both approaches have distinct advantages and considerations. This article will explore key points to consider when making this crucial decision.

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Young people fall prey to payments fraudsters

Payments Dive

Debit and credit card users under 40 years old are more likely than older peers to experience fraud in making payments, a recent J.D. Power survey found.

Payments 434
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How AI and voice-speech interaction is transforming kiosk customer experience

ATM Marketplace

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including drive-thru ordering and kiosks.

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Best Banks to Work For 2024

American Banker

This year, 90 banks made American Banker's 12th annual Best Banks to Work For ranking. The leaders of these institutions share how they keep their employees happy.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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What role should cash play in banks?

ATM Marketplace

Should retail banks dump cash? Or should they adjust how they use it?

Retail 99

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Banks need to begin sharing information about sophisticated fraud

American Banker

As long as fraud-prevention efforts remain siloed and bank-specific, perpetrators remain free to employ the same strategies over and over. Banks need to do a better job of sharing information and collaborating.

Fraud 90
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5 Tips for Creating an Ethical AI Framework | FinTalk

Jack Henry

Your guide to an ethical AI framework. Click to learn how your bank or credit union can harness the power of AI while ensuring operations remain transparent and compliant with regulatory standards.

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Swipe fees get renewed Washington focus in aftermath of election

American Banker

Senate Majority Whip Dick Durbin, D-Ill., has scheduled a hearing on swipe fees for Nov. 19, but executives from Visa and Mastercard aren't among the confirmed witnesses for the lame duck hearing.

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Argentine company Ualá raises USD 300 million in new funding round

The Paypers

Argentine fintech company Ualá has announced the raise of USD 300 million in a new funding round, which will allow the company to reach full profitability in all markets.

Company 72
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Simmons First's former CEO to return to top job

American Banker

CEO Robert Fehlman will retire at the end of the year and be succeeded by his predecessor, George Makris Jr., the Arkansas-based company said Tuesday.

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FTX sues Binance, alleging fraud in 2021 share repurchase deal

The Paypers

Bankrupt cryptocurrency exchange FTX has filed a lawsuit against Binance and its former CEO, alleging fraud in a 2021 share repurchase deal.

Fraud 69
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FDIC: Percentage of unbanked households dropped slightly in 2023

ABA Community Banking

Roughly 4.2% of U.S. households were unbanked in 2023, according to the FDIC’s National Survey of Unbanked and Underbanked Households, which also explored bank account access trends and cryptocurrency adoption. The post FDIC: Percentage of unbanked households dropped slightly in 2023 appeared first on ABA Banking Journal.

FDIC 52
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QFC partners with Dukhan Bank to offer customised banking services

The Paypers

The Qatar Financial Centre Authority (QFC) has signed a Memorandum of Understanding (MoU) with Dukhan Bank to explore beneficial business opportunities.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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ABA survey: U.S. consumers think Congress should hold credit unions accountable

ABA Community Banking

U.S. consumers believe federal credit unions should be held accountable for meeting the same legal standards as the banks they compete with for customers every day, according to a new survey conducted by Morning Consult on behalf of ABA. The post ABA survey: U.S. consumers think Congress should hold credit unions accountable appeared first on ABA Banking Journal.

Survey 52
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AEON introduces crypto payment on BNB Chain

The Paypers

Japan-based AEON has announced the launch of a QR code payment system to BNB Chain with Terminus, with the company aiming to scale crypto payment accessibility in Southeast Asia.

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Yes, simpler, higher capital requirements are a better capital rule

American Banker

Every time we revise bank capital rules, we uncover new flaws that leave banks unprepared for unexpected stress events.

Capital 45
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FTX sues Binance, alleging fraud in 2021 share repurchase deal

The Paypers

Bankrupt cryptocurrency exchange FTX has filed a lawsuit against Binance and its former CEO, alleging fraud in a 2021 share repurchase deal.

Fraud 56
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Co-founder of small California bank gets banned from the industry

American Banker

Anthony Gressak III, who also served as interim CEO of Nano Banc, allegedly obtained pandemic relief funds fraudulently.

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Lean Technologies raises USD 67.5 million to scale its Pay-by-Bank and Open Banking tools

The Paypers

Saudi Arabia-based fintech infrastructure platform Lean Technologies has raised USD 67.5 million in a Series B funding round to scale its Pay-by-Bank and Open Banking offerings.

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Community banks are falling short on vendor oversight: Survey

American Banker

Small and midsized banks fail to implement key oversight measures on their third-party vendors, something regulators implore they fix, according to research released Tuesday.

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Everest Bank and NCHL enable cross-border QR payments with Alipay+

The Paypers

Everest Bank has partnered with the Nepal Clearing House Limited (NCHL) to introduce cross-border QR payments in Nepal through Alipay+.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Dime to tap equity markets for growth capital

American Banker

The New York bank's planned $125 million public offering comes less than a week after Valley National raised more than $400 million with a similar transaction.

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Mastercard teams up with Tap Payments

The Paypers

Mastercard has entered into a partnership with Tap Payments to launch a Click to Pay with Payment Passkey service for optimised ecommerce transactions.

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Fed's Waller: SCOTUS rulings should delay interchange rule

American Banker

The Federal Reserve Board's top payments official said the agency should not move forward with its push to lower the cap on debit interchange fees until it has a better understanding of recent Supreme Court decisions.

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Mirakl partners with Mangopay to accelerate development of European marketplaces

The Paypers

Mirakl has announced its partnership with Mangopay in order to accelerate the development of European marketplaces with the use of Mirakl Payout.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.