Tue.Sep 26, 2023

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How can banks craft the customer journey?

ATM Marketplace

Banks have made efforts to improve their customer journeys, but consumers often feel it isn't enough. How can banks fix this issue? A panel at the Bank Customer Experience Summit held from Sept. 12 to 13 in Charlotte, North Carolina took a closer look at this topic.

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Is FedNow pivotal for payments or overhyped?

Payments Dive

FedNow won’t fill the gap between the U.S. and other countries in payments innovation, writes one fintech CEO.

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FinCEN Issues Small Entity Compliance Guide for Corporate Transparency Act

CFPB Monitor

The Financial Crimes Enforcement Network (“FinCEN”) has published a Small Entity Compliance Guide (the “Guide”) for beneficial ownership information (“BOI”) reporting under the Corporate Transparency Act (“CTA”), as well as updated FAQs regarding CTA compliance. The Guide contains six chapters and an appendix. It is 56 pages long. It appears to be useful to its apparent target audience, which is small businesses confronting relatively simple issues under the CTA.

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Wawa’s $10.7M data breach lawsuit against Mastercard thrown out

Payments Dive

The convenience retailer accused the card network company of breach of contract and unfair practices stemming from its 2019 malware attack.

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Leverage Trellis Court Data To Identify More Investment Opportunities

Finance teams find Trellis to be particularly effective in conducting comprehensive due diligence on both individuals and businesses. With our court data solution, financial experts can access critical litigation insights, making it an invaluable resource for informed decision-making in the financial sector.

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Europe’s banks helped fossil fuel firms raise more than €1tn from global bond markets

TheGuardian

Exclusive: Pan-European investigation looked at thousands of transactions since Paris climate agreement in 2016 Banks including some of Europe’s largest lenders have helped fossil fuel companies to raise more than €1tn (£869bn) from the global bond markets since the Paris climate agreement, according to an investigation by the Guardian and its reporting partners.

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Appraisal Dept. Talent: Why Banks Shouldn’t Let Go

Realwired Appraisal Management Blog

The pressure is on. With tightening margins, banks are scouring their balance sheets, hunting for opportunities to cut costs. However, it’s vital that in this quest for efficiency to understand that letting go of appraisal department talent is a HUGE mistake.

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Andreessen Horowitz pushes cross-border payment improvements

Payments Dive

While money is much older than software, it’s still more difficult to move payments around the world, the venture capital firm said in a recent report advocating cross-border improvements.

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Stated Income Commercial Loans

Commercial Lending USA

The Lite/ No Doc Loan program is becoming a popular loan today. It does not require any income to qualify for a commercial or residential investment loan.

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Square's Canadian cannabis deal plants seeds for U.S. growth

American Banker

The payment company's partnership with tech firm Jane is focused on Canada, but it enables a quick expansion if the SAFER Banking Act passes.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Podcast: Data analytics, automation help FIs better understand customer sentiment

BankInovation

Financial institutions can look to data analytics technology to better understand customer sentiment so they can drive organizational change.

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Real leadership requires executives who can look beyond 'ESG backlash'

American Banker

Long-term business profit is inextricably tied to sustainability. The head of the U.K.'s Chartered Banker Institute explains that financial services leaders have a special responsibility to understand and communicate that fact.

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Five Questions With … Lloyds Bank Group Head of Data and AI Ethics Paul Dongha

BankInovation

Lloyds Bank Head of Data and AI Ethics Paul Dongha is focused on developing AI use cases to generate trustworthy and responsible outcomes for the bank’s customers. In March, the Edinburgh, U.K.-based bank invested an undisclosed amount into Ocula Technologies, an AI-driven e-commerce company, to help improve customer experience and drive sales. Meanwhile, the $1.

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From Caracas to Miami: One branch manager's banking journey

American Banker

Born in Venezuela, Lolita Perozo initially came to the U.S. to further her education and improve her English. Now 20 years into her banking career, she serves as a branch manager for Amerant Bank in Florida and is described by her boss as "always looking for additional opportunities to give back to the community.

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Book of Secrets on the Month-End Close

Based off SkyStem's popular e-Book, the book of secrets to the month-end close will be revealed in this one-hour webinar. Learn leading practices when it comes to building a strong and sustainable month-end close that has room to grow and evolve. Learn about the power of precise estimates, why reconciliations are critical to closing the books, how and when to automate, and how the chart of accounts play into your close process.

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USDA Business and Industry (B&I) Loans

Commercial Lending USA

USDA Business and Industry (B&I) Loans

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Can big profits be a red flag in banking? Yes, a new study finds.

American Banker

Bankers often use return on equity to measure their success, but the banks whose stock prices have suffered most during past crises are the ones with high ROEs, according to new research. The findings add to academic skepticism about high-profit banks.

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Boku MY to operate as a Non-Bank Merchant Acquirer

The Paypers

Provider of mobile payment solutions Boku has received authorisation for its Malaysian entity to operate as a Non-Bank Merchant Acquirer.

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Dimon warns 7% Fed rate is still possible, Times of India says

American Banker

The JPMorgan Chase CEO's comments contrast with the consensus view after 5.25 percentage points of hikes that lifted the benchmark rate to 5.5% — the highest level in 22 years. Money markets are pricing in cuts from next year.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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TrueLayer publishes recommendations for a single European payment method

The Paypers

TrueLayer has published new recommendations for the EU to deliver a European payment method based on Open Banking and instant payments, in a newly released report.

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JPMorgan to block crypto payments from Chase UK bank accounts

American Banker

JPMorgan Chase's U.K. digital lender is blocking customers from making crypto payments, citing an increase in frauds and scams.

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Bank ABC leverages J.P. Morgan's Coin Systems for blockchain payments

The Paypers

Bahrain-based Bank ABC has leveraged J.P. Morgan 's Coin Systems for blockchain payments, following a partnership with the Central Bank of Bahrain (CBB).

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How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts

The Financial Brand

This article How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts appeared first on The Financial Brand. Marketing budgets in financial services shrunk considerably in 2023, a Gartner survey shows. Here's what CMOs can do to avoid being a cost-cutting target again. This article How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts appeared first on The Financial Brand.

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Demo SkyStem’s Award Winning Month-End Close Solution & Earn $100

Is your finance team bogged down by endless data requests and disorganized spreadsheets during the month-end close? It’s time to consider a better option – automate with ART! SkyStem’s solution works alongside your ERP to transform the close and account reconciliation process and speed up month-end work. Explore SkyStem’s ART - the award-winning account reconciliation automation platform - and receive a $100 Amazon gift card as a thank you for your time.

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Greenomy partners with Microsoft

The Paypers

Belgium-based company Greenomy has announced its partnership with Microsoft to provide ESG data and RegTech services to corporate clients and financial institutions.

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What does and doesn't matter about the Menendez indictment

American Banker

The indictment of Senate Banking Committee member Bob Menendez, D-N.J., on bribery and corruption charges may not have a lot of impact on banks' near-term legislative priorities, but it is emblematic of a deeper struggle to preserve the rule of law.

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Centiglobe, Zimpler to improve cross-border payment solutions

The Paypers

Sweden-based Distributed Ledger Technology (DLT) cross-border payment solutions provider Centiglobe has partnered with fintech company Zimpler.

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Private equity is piling debt on itself like never before

American Banker

Private equity firms have been increasingly adding another layer of debt to their complex borrowing arrangements, raising concern among some investors about potential risks to the wider industry and the financial system.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.