Tue.Sep 26, 2023

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How can banks craft the customer journey?

ATM Marketplace

Banks have made efforts to improve their customer journeys, but consumers often feel it isn't enough. How can banks fix this issue? A panel at the Bank Customer Experience Summit held from Sept. 12 to 13 in Charlotte, North Carolina took a closer look at this topic.

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Is FedNow pivotal for payments or overhyped?

Payments Dive

FedNow won’t fill the gap between the U.S. and other countries in payments innovation, writes one fintech CEO.

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FinCEN Issues Small Entity Compliance Guide for Corporate Transparency Act

CFPB Monitor

The Financial Crimes Enforcement Network (“FinCEN”) has published a Small Entity Compliance Guide (the “Guide”) for beneficial ownership information (“BOI”) reporting under the Corporate Transparency Act (“CTA”), as well as updated FAQs regarding CTA compliance. The Guide contains six chapters and an appendix. It is 56 pages long. It appears to be useful to its apparent target audience, which is small businesses confronting relatively simple issues under the CTA.

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Wawa’s $10.7M data breach lawsuit against Mastercard thrown out

Payments Dive

The convenience retailer accused the card network company of breach of contract and unfair practices stemming from its 2019 malware attack.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Europe’s banks helped fossil fuel firms raise more than €1tn from global bond markets

TheGuardian

Exclusive: Pan-European investigation looked at thousands of transactions since Paris climate agreement in 2016 Banks including some of Europe’s largest lenders have helped fossil fuel companies to raise more than €1tn (£869bn) from the global bond markets since the Paris climate agreement, according to an investigation by the Guardian and its reporting partners.

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Appraisal Dept. Talent: Why Banks Shouldn’t Let Go

Realwired Appraisal Management Blog

The pressure is on. With tightening margins, banks are scouring their balance sheets, hunting for opportunities to cut costs. However, it’s vital that in this quest for efficiency to understand that letting go of appraisal department talent is a HUGE mistake.

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Andreessen Horowitz pushes cross-border payment improvements

Payments Dive

While money is much older than software, it’s still more difficult to move payments around the world, the venture capital firm said in a recent report advocating cross-border improvements.

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Stated Income Commercial Loans

Commercial Lending USA

The Lite/ No Doc Loan program is becoming a popular loan today. It does not require any income to qualify for a commercial or residential investment loan.

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Real leadership requires executives who can look beyond 'ESG backlash'

American Banker

Long-term business profit is inextricably tied to sustainability. The head of the U.K.'s Chartered Banker Institute explains that financial services leaders have a special responsibility to understand and communicate that fact.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Podcast: Data analytics, automation help FIs better understand customer sentiment

BankInovation

Financial institutions can look to data analytics technology to better understand customer sentiment so they can drive organizational change.

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From Caracas to Miami: One branch manager's banking journey

American Banker

Born in Venezuela, Lolita Perozo initially came to the U.S. to further her education and improve her English. Now 20 years into her banking career, she serves as a branch manager for Amerant Bank in Florida and is described by her boss as "always looking for additional opportunities to give back to the community.

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Five Questions With … Lloyds Bank Group Head of Data and AI Ethics Paul Dongha

BankInovation

Lloyds Bank Head of Data and AI Ethics Paul Dongha is focused on developing AI use cases to generate trustworthy and responsible outcomes for the bank’s customers. In March, the Edinburgh, U.K.-based bank invested an undisclosed amount into Ocula Technologies, an AI-driven e-commerce company, to help improve customer experience and drive sales. Meanwhile, the $1.

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Can big profits be a red flag in banking? Yes, a new study finds.

American Banker

Bankers often use return on equity to measure their success, but the banks whose stock prices have suffered most during past crises are the ones with high ROEs, according to new research. The findings add to academic skepticism about high-profit banks.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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USDA Business and Industry (B&I) Loans

Commercial Lending USA

USDA Business and Industry (B&I) Loans

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Boku MY to operate as a Non-Bank Merchant Acquirer

The Paypers

Provider of mobile payment solutions Boku has received authorisation for its Malaysian entity to operate as a Non-Bank Merchant Acquirer.

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Dimon warns 7% Fed rate is still possible, Times of India says

American Banker

The JPMorgan Chase CEO's comments contrast with the consensus view after 5.25 percentage points of hikes that lifted the benchmark rate to 5.5% — the highest level in 22 years. Money markets are pricing in cuts from next year.

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TrueLayer publishes recommendations for a single European payment method

The Paypers

TrueLayer has published new recommendations for the EU to deliver a European payment method based on Open Banking and instant payments, in a newly released report.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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JPMorgan to block crypto payments from Chase UK bank accounts

American Banker

JPMorgan Chase's U.K. digital lender is blocking customers from making crypto payments, citing an increase in frauds and scams.

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Bank ABC leverages J.P. Morgan's Coin Systems for blockchain payments

The Paypers

Bahrain-based Bank ABC has leveraged J.P. Morgan 's Coin Systems for blockchain payments, following a partnership with the Central Bank of Bahrain (CBB).

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How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts

The Financial Brand

This article How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts appeared first on The Financial Brand. Marketing budgets in financial services shrunk considerably in 2023, a Gartner survey shows. Here's what CMOs can do to avoid being a cost-cutting target again. This article How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts appeared first on The Financial Brand.

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Greenomy partners with Microsoft

The Paypers

Belgium-based company Greenomy has announced its partnership with Microsoft to provide ESG data and RegTech services to corporate clients and financial institutions.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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What does and doesn't matter about the Menendez indictment

American Banker

The indictment of Senate Banking Committee member Bob Menendez, D-N.J., on bribery and corruption charges may not have a lot of impact on banks' near-term legislative priorities, but it is emblematic of a deeper struggle to preserve the rule of law.

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Centiglobe, Zimpler to improve cross-border payment solutions

The Paypers

Sweden-based Distributed Ledger Technology (DLT) cross-border payment solutions provider Centiglobe has partnered with fintech company Zimpler.

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Private equity is piling debt on itself like never before

American Banker

Private equity firms have been increasingly adding another layer of debt to their complex borrowing arrangements, raising concern among some investors about potential risks to the wider industry and the financial system.

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iDEAL partners with in3

The Paypers

iDEAL has partnered with Netherlands-based fintech in3 to launch a pilot where clients will be enabled to pay in three instalments by using iDEAL’s payment methods.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.