Wed.Nov 08, 2023

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Elevating Banking Efficiency and Customer Experience through Cutting-Edge Technology

BankInovation

In the ever-evolving landscape of banking, the need for innovative customer-facing technology has never been more critical. Facing challenges like ongoing deposit competition and looming credit risk issues, banks must optimize their technology stacks to maximize efficiency, reduce costs, and seize opportunities for customer growth.

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Millennial credit card delinquencies rise: New York Fed

Payments Dive

Nearly 3% of millennials are newly delinquent as of the third quarter this year, slightly up from 2.5% in Q3 2019, according to a report from the Federal Reserve Bank of New York.

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Fintechs weigh in on the White House's executive order on AI

American Banker

Developers of lending and other banking tools powered by artificial intelligence say their firms are well positioned to weather regulatory changes, but remain mindful of how government agencies might respond.

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Toast’s growth slows

Payments Dive

The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of the third quarter that continued into October, the company’s CFO said Tuesday.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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JPMorgan Chase nears historic $4 trillion of assets. Is that good?

American Banker

The bank has seen its balance sheet swell in recent years and this quarter could become the first U.S. bank to reach the $4 trillion mark. Analysts credit it as a well-run institution, but the megabank's growth is sure to play into ongoing debates over big-bank capital rules and "too big to fail.

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More Trending

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NCUA grants third charter of 2023 while Maryland group aims to be next

American Banker

The National Credit Union Administration approved the Young Community Federal Credit Union to begin operations in Kentucky soon. An organization in Maryland is shooting for a 2024 opening.

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Jack Henry lands more FedNow clients

Payments Dive

Jack Henry & Associates recorded an increase in the number of customers connected to the new Federal Reserve instant payments system, but they’re all in receive-only mode.

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20 banks and thrifts with the largest portfolios of MBS assets

American Banker

The top five have more than $1.3 trillion in combined total assets as of March 31, 2023.

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Beyond emissions: the interplay of macroprudential regulation and climate policy

BankUnderground

Francesca Diluiso, Barbara Annicchiarico and Marco Carli While climate change is often seen as a long-term concern, climate mitigation policies can have different short-term effects, since they affect the transmission mechanism of conventional macroeconomic shocks. In a new working paper , we show that cap-and-trade schemes lead to lower volatility in GDP and financial variables, and result in reduced welfare costs of the business cycle , when compared to the more widely known carbon taxes.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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NatWest adds generative AI, American Express expands pay-by-bank

American Banker

NatWest is updating its chatbot, Cora, to make engagement more conversational, and Amex is working with the Canadian fintech Nuvei to promote bank-transfer payments to U.K. merchants.

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CFPB issues proposal to supervise nonbank providers of digital wallets and payment apps

CFPB Monitor

The CFPB has issued a proposed rule to supervise nonbank companies that qualify as larger participants in a market for “general-use digital consumer payment applications.” Comments on the proposal are due by January 8, 2024 or by the date that is 30 days after the proposal’s publication in the Federal Register, whichever is later.

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Citi will pay $26M to settle CFPB claims of bias against Armenian Americans

American Banker

Citigroup didn't admit any wrongdoing in its settlement of allegations by regulators that employees denied credit cards to people in Southern California suspected of being of Armenian origin.

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CFPB appeals district court order granting summary judgment to plaintiffs in lawsuit challenging UDAAP exam manual

CFPB Monitor

On November 6, the CFPB filed a notice with the Texas federal district court that it is appealing to the Fifth Circuit the district court’s order granting summary judgment to a group of trade associations in their lawsuit against the CFPB challenging the changes made to its UDAAP Exam Manual in March 2022. .

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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National Australia Bank reports 8.8% lift in cash profit to $7.7bn

TheGuardian

Strong competition for mortgage customers is putting pressure on its margins, NAB says Follow our Australia news live blog for latest updates Get our morning and afternoon news emails , free app or daily news podcast National Australia Bank has recorded a strong lift in its cash profit to $7.7bn, while flagging that strong competition for mortgage customers has started to depress margins.

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Arc debuts international treasury product

BankInovation

Digital bank Arc today rolled out its international treasury product, Arc Global Treasury, to serve global startups gravitating back toward digital banks, and away from big banks, following the bank crisis earlier this year.

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Klarna's eventful week: What it means for other payments fintechs

American Banker

The Swedish buy now/pay later lender posted the firm's first quarterly profit in about four years, but an ongoing labor dispute raised questions about the company's future operations.

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Wells Fargo exec to speak at Bank Automation Summit U.S. 2024

BankInovation

Steve Hagerman, chief information officer of consumer technology at Wells Fargo, will join the panel discussion “The AI revolution in banking: A road map for the future” at Bank Automation Summit U.S. 2024 on Monday, March 18, at 1:15 p.m. CT. View the full agenda for Bank Automation Summit U.S. 2024 here.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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HSBC, Ripple to launch digital assets custody for tokenized securities

American Banker

HSBC plans to offer institutional clients a custody service for digital assets such as tokenized securities, the bank's latest move in the new area of finance.

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Transactions: Citi selects Akamai to fight bot attacks

BankInovation

Citibank has selected Akamai Technologies, a cloud-native security service provider, to fight fraud on its platform, according to BuiltWith, which tracks technology adoption and use among websites. Akamai “helps financial institutions manage financial aggregators, protect against malicious bot attacks and protect customer trust,” an Akamai spokesperson told Bank Automation News.

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Tide partners with BT

The Paypers

UK-based digital business financial platform Tide has partnered with BT to support SMEs in accessing money management and saving solutions for their businesses.

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Visa debuts global AI advisory service

American Banker

The card network is expanding the range of its international consulting arm to include recommendations for how banks, merchants and payment processors can harness generative artificial intelligence.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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PSCU partners with Co-op Solutions

The Paypers

US-based PSCU and Co-op Solutions have announced their agreement to combine their products in order to develop a fintech services provider for credit unions.

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Will the FHFA's vision for the Federal Home Loan banks work?

American Banker

The Federal Housing Finance Agency says it wants to more closely tether Federal Home Loan bank advances to housing and community development. Doing so will first involve clearly defining the banks' mission through regulation.

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JD.com launches JD Smart Check

The Paypers

China-based JD.com has announced the launch of its JD Smart Check, an improved suite of authentication processes, for imported goods in the region.

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Upstart earnings: 'Everything's going wrong,' analyst says

American Banker

The company missed revenue projections, and it's trying to tap other funding strategies amid a "difficult lending environment.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.