Fri.Jan 12, 2024

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Payments M&A in 2023 amounts to a whimper

Payments Dive

October’s uptick in activity didn’t continue through the remainder of the year, capping a quiet year for merger and acquisition activity in payments.

Payments 243
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CFPB report identifies challenges faced by borrowers in resumption of student loan payments

CFPB Monitor

The Consumer Financial Protection Bureau highlighted its observations of the resumption of federal student loan payments by consumers after more than three years of a payment moratorium due to COVID-19 in a report released on January 5, 2024. The report, titled “ Issue Spotlight: Federal Student Loan Return to Repayment ,” highlights several issues it maintains are confronting consumers, including extended call hold times, processing delays in income-driven repayment applications, and inaccurate

Report 148
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Fiserv seeks special purpose bank charter

Payments Dive

The designation would allow the payment processor to own transactions from end-to-end, removing the need for a bank partner.

Payments 500
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Citigroup to cut 20,000 jobs after steep quarterly loss

TheGuardian

JPMorgan Chase posts record annual profit as earnings season gets under way Citigroup will cut 20,000 jobs by the end of 2026 after enduring a steep loss in the last quarter as it presses ahead with a sweeping restructuring. While chief executive, Jane Fraser, hailed 2024 as a “turning point” for the American banking group, Mark Mason, its chief financial officer, acknowledged that job cuts are “tough on morale” as he outlined the planned reductions.

Groups 99
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Stablecoin issuer Circle files for IPO

Payments Dive

Circle, which issues the USDC stablecoin, has filed confidential paperwork with the Securities and Exchange Commission — one day after the SEC's approval of 11 spot bitcoin exchange-traded funds.

Bitcoin 370

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States race ahead of US lawmakers in payments

Payments Dive

State lawmakers and regulators are out-running their national peers in giving direction to the fast-evolving payments industry.

US 273
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How Mastercard is using AI to boost minority business owners

American Banker

The card network is creating a generative AI-powered chatbot to give small-business owners personalized assistance, emphasizing 'inclusive' resources and mentorship for minority entrepreneurs.

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Revolut hit with biometric ID class action in Illinois

Payments Dive

Several tech companies have been hit with lawsuits under Illinois' Biometric Information Privacy Act in recent years.

Illinois 195
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House Financial Services Committee forms AI working group

American Banker

Led by Congressmen French Hill and Stephen F. Lynch, the council will explore how artificial intelligence is influencing the development of new products and services, fraud prevention and other areas across the financial services and housing industries.

Groups 78
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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FTC Complaint Alleges Deception and Discrimination in Fintech’s Subscription Cash Advance Offerings

CFPB Monitor

On January 2, the Federal Trade Commission (FTC) filed a complaint against FloatMe Corp. (“FloatMe”), a fintech that offers short-term cash advances through its mobile app, alleging violations of the FTC Act, the Restore Online Shoppers’ Confidence Act (ROSCA), and the Equal Credit Opportunity Act (ECOA). The complaint is similar in its language and allegations to one filed by the FTC against Bridge It, Inc.

Fintech 78
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Ally Financial names an interim CEO

American Banker

Douglas Timmerman, the company's president of dealer financial services, will step in when Jeffrey Brown departs at the end of January. Ally continues its hunt for a permanent CEO.

Company 78
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Rokt acquires AfterSell

The Paypers

Rokt has announced the acquisition of AfterSell in order to expand SMB offerings and provide more relevant capabilities for Shopify customers.

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AI could reduce turnover in 2024, Bank of America CEO says

BankInovation

Implementation of AI could reduce turnover at Bank of America, Chief Executive Brian Moynihan said during today’s fourth-quarter earnings call. “We can always hire a little less if we see the efficiencies coming through and redeploy the people we have,” Moynihan said. Headcount stood at 212,985 at the end of Q4, down 1.

America 72
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Mastercard to develop inclusive AI tool

The Paypers

Mastercard has announced the development of an inclusive AI tool in order to provide personalised, real-time assistance to the small business community worldwide.

Tools 77
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Citi to lay off 10% of workforce through 2026

BankInovation

Citigroup’s restructuring efforts, investment in technology and reduction of overhead costs will result in a loss of 20,000 jobs, or 10% of its workforce, through 2026, the bank said today in its fourth-quarter earnings report.

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What dulled the luster of Bank of America's consumer results

American Banker

Personal spending chugged along in the fourth quarter, thanks to the resilient job market. But loan charge-offs rose, and higher interest rates suppressed loan demand, executives say.

America 62
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Doug Timmerman named interim Ally Financial CEO

BankInovation

Longtime Ally Financial leader Doug Timmerman today was named the lender’s interim chief executive, succeeding Jeffrey Brown. Brown, who announced his plans to step down in October, will depart Ally on Jan. 31 and Timmerman will take over on Feb. 1, according to a company release.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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CEO Fraser calls 2024 a 'turning point' year for Citi

American Banker

Jane Fraser says this year will be "critical" for the megabank, which is engaged in a massive, multiyear restructuring that involves cutting 20,000 jobs by the end of 2026.

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JPMorgan Chase grows tech spend, headcount in Q4

BankInovation

JPMorgan Chase increased technology spend during the fourth quarter of 2023 as all lines of business across the bank invested in new products, features, customer platforms and overall modernization. Total noninterest expense increased 29% year over year to $24.5 billion, according to JPMorgan’s Q4 2023 earnings supplement. Technology, communications and equipment expenses accounted for $2.

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Industry says Basel rule violates law if it isn't revised

American Banker

A coalition of financial trade groups issued a joint comment letter asserting that the federal bank regulators' proposed capital rule lacked justification and evidence required by the Administrative Procedure Act, threatening legal action if regulators don't delay and significantly amend the rule.

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BNY Mellon spent $3.8B on tech in 2023

BankInovation

BNY Mellon’s technology spend accounted for nearly 30% of noninterest expenses in 2023 as the bank embraced new technology during the year. The bank spent $3.8 billion on technology and $13.2 billion in noninterest expenses for the year, up 1% from 2022, according to its bank’s Q4 2023 earnings presentation today. The $30.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Wells Fargo is 'still early in the cycle' as soured office loans rise

American Banker

The San Francisco-based bank warned for months that charge-offs were likely to start rising as some office-related loans went bad. It began to happen in the fourth quarter, which could be an omen for regional banks that have larger concentrations in the office sector.

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Wells Fargo clients gravitate toward digital channels in Q4

BankInovation

Wells Fargo clients are migrating to lower-cost channels, resulting in reduced call volume and teller transactions for the bank.

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JPMorgan Chase lays plans to build on last year's success

American Banker

After a record-breaking year of reeling in business from failed banks and scared customers defecting from rivals, the largest U.S. bank expects it will keep getting larger.

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Finix taps Pathward to launch Payouts solution

The Paypers

US-based paytech provider Finix , with support from financial institution Pathward , has launched Payouts, enabling businesses to send money with Mastercard Send and Visa Direct.

US 45
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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.