Fri.Oct 18, 2024

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What's new in bank CX?

ATM Marketplace

Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX.

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PayPal drops fundraiser tool on app

Payments Dive

The payments pioneer is discontinuing a program through which app users could post fundraising drives, often for personal needs. Other options for donating will remain.

Tools 222
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SAR narrative writing: Best practices for writing suspicious activity reports

Abrigo

Effective SAR narratives don't just happen Suspicious activity report writing is a skill that needs development. Effective SARs are created through conscious effort and diligence. Learn industry best practices for writing compelling SAR narratives to support your AML/CFT efforts. The importance of comprehensive SAR narrative writing Back in elementary school, most of us were taught that a good story includes the who, what, where, when, why, and how of the events it describes.

Report 195
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Employees who lean on EWA face increased fees

Payments Dive

Many employees who use earned wage access services are high-frequency customers who end up with higher overdraft costs, said a Center for Responsible Lending report this week.

Lending 195
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Confronting the Change Challenge

Change is difficult, whether in our private or work life. However, without change, growth and learning are difficult not to mention keeping up with the market and staying competitive. We have all worked for or ourselves are the bosses that prefer to keep the status quo. We will discuss how to address the "change challenge" to enable you to be a changemaker and a graceful recipient of change.

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TD money laundering scandal revives allegations of Too Big To Jail

American Banker

TD Bank's guilty plea to extensive money laundering charges last week did not include any criminal charges against individual bank executives. That absence has critics fuming, but experts say bringing charges against individuals isn't so easy.

More Trending

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Bank OZK diversifies but remains bullish on commercial real estate

American Banker

The Arkansas bank said CRE is no longer its principal growth driver, yet it is still the bank's most prominent business and a big part of its robust lending activity.

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Broadridge launches new instant payments services

The Paypers

Broadridge has announced the launch of its Instant Payment Service, designed to support real-time money transfers and continuous exchange of instant transactions.

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Oklahoma bank fails amid claims of 'false and deceptive bank records'

American Banker

The Office of the Comptroller of the Currency is referring the issue to the U.S. Department of Justice. The failure of the $107.8 million bank will also cost the Deposit Insurance Fund an estimated $43 million.

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MoonPay adds Venmo as payment option for US users

The Paypers

US-based crypto payments firm MoonPay has announced that eligible US users can now use Venmo as a payment method to fund their accounts.

US 74
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The 2024 Lenders Guide to Automating the Complex Loan

Download the latest edition of GoDocs' "The Lender's Guide to Automating the Complex Loan." This comprehensive guide offers financial institutions valuable insights into document automation for complex commercial loans. It unpacks the intricacies of complex loans and showcases how an automation platform like GoDocs — the leading commercial loan closing platform — delivers impressive benefits and ROI to any FI.

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Deutsche Bank hires UBS banker, National Bankshares taps new head

American Banker

Deutsche Bank hired UBS' Aly Alibhai to head North American mergers and acquisitions; National Bankshares promoted Lara Ramsey to president; Apple Pay users in the U.S. and U.K. now have a pay later option through Klarna; and more in this week's banking news roundup.

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Premier Bank, Mastercard, Tappy Technologies launch Tap2Pay

The Paypers

Premier Bank , in partnership with Mastercard and Tappy Technologies , has announced the launch of Tap2Pay, a tokenisation-passive payment wearable.

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Amex's earnings beat estimates, even as delinquencies rise

American Banker

The credit card lender posted record revenue on strong consumer volume and raised its guidance, though it's also reporting signs of economic stress among its borrowers.

Cards 62
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CryptoProcessing unveils game-changing mass payouts feature

The Paypers

CryptoProcessing by CoinsPaid introduces a new mass payouts feature designed to streamline and accelerate crypto transactions.

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If It Aint Broke, Don’t Fix It: A Dangerous Mindset

Time and time again we tell ourselves and others NOT take action on something that is not "broken." We apply that mindset at home and at work. Sometimes, it doesn’t work out so well. Because when it's truly broken, it's usually an emergency, costs more and causes stress. Join us in this webinar where we share ways where you are able to anticipate your needs, understand benefits that you will get from getting better now instead of later, and relieving your team of tasks that they don't need to be

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Ally's profits jump despite rising strains from auto borrowers

American Banker

The Detroit company's charge-offs from consumer auto lending rose to 2.24% of loans, up sharply from 1.85% a year earlier. Its stock took a hit last month after it warned about growing customer stress.

Detroit 58
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Wise gains direct access to Japan's payment clearing network

The Paypers

UK-based fintech firm Wise has received the approval for direct access to Japan’s bank payment clearing network, aiming to optimise its customer experience and further develop.

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Banks' energy finance disclosures must be standardized

American Banker

Banks reporting their energy supply ratios, which compare rates of lending to fossil fuel projects and clean energy projects, should be required to do so in a way that allows easy comparisons across institutions.

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FCA launches AI Lab to support industry collaboration on AI challenges

The Paypers

The Financial Conduct Authority (FCA) has established an AI Lab to help financial firms address challenges related to the implementation of artificial intelligence solutions.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Waller makes case for DeFi as complement to traditional finance

American Banker

Federal Reserve Board Gov. Christopher Waller argued that while decentralized finance technologies can reduce reliance on intermediaries and enhance efficiency, they ultimately pair well with centralized finance.

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Multi Level Group partners with Sipay

The Paypers

Multi Level Group has announced its partnership with Sipay in order to launch Embedded Finance and payments platform for customers in the GCC Region.

Groups 45
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Why banks need to plan beyond post-quantum encryption

American Banker

A whitepaper from FS-ISAC, a financial services industry group focused on cybersecurity, advocates that banks develop so-called "cryptographic agility.

Groups 45
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One Inc expands JP Morgan partnership for insurance payments

The Paypers

One Inc has announced an expanded collaboration with JP Morgan Payments , aimed at offering a unified payment experience for Property & Casualty (P&C) insurance clients.

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How Unify Turned Month-End Mayhem Into a Growth Party With Automation!

By ditching paper and manual checklists, UNIFY embraced ART’s cloud-based solution for seamless automation. The robust dashboards, exception reports, and completion date reports allowed the team to easily track progress and resolve bottlenecks. ART’s flexible access for auditors ensured tight deadlines were met effortlessly. With competitive pricing and a rapid setup, ART cut costs and minimized disruptions, enabling UNIFY’s team to concentrate on high-impact tasks.

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Regions helped in third quarter by capital markets and wealth growth

American Banker

The Birmingham, Alabama-based company joined a number of other institutions reporting sizable increases in investment banking-related revenues. It's also forecasting an uptick in spread income throughout the remainder of 2024 and into 2025.

Alabama 36
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Finastra's Kondor solution modernises LPBank's Treasury operations

The Paypers

Finastra , a provider of financial services software applications, has implemented its front-to-back treasury solution, Kondor, at Fortune Vietnam Joint Stock Commercial Bank ( LPBank ).

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Fifth Third leans on fee income, Southeast expansion

American Banker

The Cincinnati, Ohio-based bank aimed for consistency in its third quarter, taking advantage of its lines of business that aren't tied to interest rates.

Ohio 36
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EQ Bank teams up with DataVisor to increase fraud protection

The Paypers

DataVisor , an AI-enabled fraud and risk platform, has announced its partnership with EQ Bank , with the latter selecting its fraud detection suite to improve its security capabilities.

Fraud 36
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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se