Perficient

SEPTEMBER 8, 2021

Harvard Business Review defines the New Experience Economy as the fourth evolution of economic value, which includes commodities, products, services, and now, experiences. It is at this point where the product is most differentiated and pricing most premium. In a commoditizing marketplace such as personal lines, a personal experience is an opportunity for carriers to differentiate themselves from one another and create value that the insured will reward with retention and share of wallet.

social media 477

social media Analytics Maine Study 477

Accenture

SEPTEMBER 26, 2021

As cloud mastery becomes a necessity to compete in today’s financial services industry, organizations are looking to accelerate their cloud transformation journeys. We’ve found that focusing on “the Three As”—alignment, ability, and adoption—will accelerate an organization’s realization of the benefits of migrating to the cloud. Today we’re going to look at alignment, which is the….

Industry 469

Industry 469

Abrigo

SEPTEMBER 22, 2021

CECL disclosure requirements for 2023 filers and others New disclosures are required under CECL in some cases. Here’s how they’re changing for financial institutions. See below for key takeaways of this article. Stay updated on all things CECL. 1. New Disclosures Under CECL CECL disclosures play a central role in the new standard, but many financial institutions begin work on them too late in the process.

Security 195

Security Examples Report National 195

Jack Henry

SEPTEMBER 16, 2021

Heidi Kassab, CEO of Cornerstone Community Financial (CCF) in Michigan, wasn’t thinking about a global pandemic when she decided to implement a secure, augmented chat solution. In fact, she wasn’t sure why her digital banking provider was so focused on building the new technology back in 2018. “[Ben Metz] told me about this new plan, and I just looked at him and said, ‘Are you crazy?

Michigan 179

Michigan Community Digital Banking Security 179

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Independent Banker

SEPTEMBER 30, 2021

Under Larry Wilson’s leadership, First Arkansas Bank and Trust’s branch on the Little Rock Air Force Base was named the 2020 Air Force Bank of the Year. Photo by: Dero Sanford. Community banks operate on a majority of the country’s military installations. Given their selfless service, active-duty personnel rely on community banks that understand their unique needs.

Arkansas 168

Arkansas Community Bank Community Operations 168

Perficient

SEPTEMBER 15, 2021

Section 165(a) of the Dodd-Frank Act requires the Federal Reserve to establish “enhanced supervision and prudential standards” for bank holding companies with more than $50 billion assets. This scrutiny level is stronger than the standards applicable to smaller institutions and increases based on a bank holding company’s unique riskiness. A. Standards the Federal Reserve Must Apply: (i) Risk-based Capital Requirements and Leverage Limits.

Capital 90

Capital Risk Management Regulation Management 90

Accenture

SEPTEMBER 28, 2021

For banks, embracing purpose and the financial wellbeing of their customers is more than good PR. As Mohamed Khalil from the Commonwealth Bank of Australia explained during his talk at Sibos in 2020, it can be a powerful way to grow the business. “We discovered that improving wellbeing by 1% correlated to a risk adjusted…. The post Purpose-driven banking in action: a powerful example appeared first on Accenture Banking Blog.

Examples 455

Examples Digital Banking 455

Abrigo

SEPTEMBER 21, 2021

The DNA of an Effective Loan Reviewer Independent loan reviewers need certain competencies or traits. Consultant Ancin Cooley explains in this video. Would you like other content like this in your inbox? . Takeaway 1 A loan reviewer must have solid technical skills in order to do the job competently. . Takeaway 2 Curiosity is an important trait for loan reviewers to have to be effective. .

Video 195

Video Analysis Risk Management Training 195

Jack Henry

SEPTEMBER 30, 2021

Financial services is one of the most technology-dependent industries. And today the actual business of banking is being reinvented with technologies we hadn’t even imagined just a few years ago – apps and APIs, machine learning and AI, chatbots, robotic process automation, cloud computing, and others. As with all shiny new things, there is spirited debate if they are noise or solutions to real industry challenges.

Fintech 158

Fintech Payments Industry Technology 158

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

SWBC's LenderHub

SEPTEMBER 20, 2021

Last Week.

Marketing 148

Marketing Capital 148

CFPB Monitor

SEPTEMBER 30, 2021

In addition to amendments to the Fair Credit Reporting Act dealing with the reporting of adverse information on servicemembers by consumer reporting agencies, the National Defense Authorization Act (NDAA) as passed by the House and now headed to the Senate includes amendments to the Servicemembers Civil Relief Act that restrict the use of arbitration agreements and waivers of SCRA protections.

National 147

National Lending Report 147

TheGuardian

SEPTEMBER 17, 2021

President Xi Jinping faces serious test of his financial reforms as struggles of property giant send ripples through real-estate sector The crisis engulfing Evergrande, China’s second-biggest property company, is the greatest test yet of President Xi Jinping’s effort to reform the debt-ridden behemoths of the Chinese economy. It could also be the most significant test that China’s financial system has faced in many years.

System 143

System Company Marketing 143

Accenture

SEPTEMBER 2, 2021

When I started as a commercial banking relationship manager (RM) in the early ‘90s, a big part of my job was prospecting for new customers. This was an era when public information on privately held, mid-sized companies was extremely limited. The filings book I used to search for information—a thick paperback known as the Uniform…. The post How intelligent prospecting will grow commercial banking appeared first on Accenture Banking Blog.

Management 434

Management Company Digital Banking 434

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Abrigo

SEPTEMBER 13, 2021

Banking Trends from the FDIC's 2Q Report Net interest margin reached a new record low, but positive signs emerged in lending. You might also like this webinar: "The Basics of Consumer Lending." WATCH. Banking Data. Summary of the Latest FDIC Quarterly Profile. Takeaway 1 Nearly two-thirds of banks actually reported higher net interest income, but aggregate net interest income fell.

FDIC 195

FDIC Lending Capital Trends 195

Jack Henry

SEPTEMBER 9, 2021

Real-time payments are the most consequential development in the payments industry in decades. Innovative fintechs and big techs anticipated the demand for instant payments and focused on developing solutions that modernize and expedite consumer and commercial payments.

Fintech 158

Fintech Payments Innovation Industry 158

SWBC's LenderHub

SEPTEMBER 7, 2021

Last Week: Despite a rapidly worsening global wave of Covid, catastrophic natural disasters, and weaker than expected economic numbers—culminating with a huge downside miss for August employment creation—risk assets managed to pull out gains for the week. It seems, yet again, that bad news equals lower for longer with regard to Treasury yields and that means higher corporate equity and debt values.

Marketing 145

Marketing Bitcoin Management Capital 145

CFPB Monitor

SEPTEMBER 23, 2021

The CFPB has filed a lawsuit in a California federal district court against Credit Repair Cloud (CRC), a software company, and its owner, in which the Bureau alleges that the defendants provided substantial assistance to credit-repair businesses charging unlawful advance fees in violation of the Telemarketing Sales Rule (TSR) and the Consumer Financial Protection Act (CFPA).

Software 147

Software Company Training California 147

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Cisco

SEPTEMBER 7, 2021

Here at Cisco we strive to align our strategy, content, and offerings to the top trends happening in the industry. To help us do this effectively, we designed something called the Portfolio Explorer. The Portfolio Explorer divides each industry into various themes and use cases that are revisited and updated each year by our industry experts. We just finished our updates for this fiscal year, and financial services saw a substantial overhaul.

Industry 143

Industry Risk Management Operations Trends 143

Accenture

SEPTEMBER 9, 2021

Middle market bank leaders sometimes assume that the most transformative technologies are out of their reach. But the path to future competitiveness in banking runs through technology. No matter the size of the bank. Middle market banks are in an enviable position when it comes to getting the full value of emerging technologies. They have…. The post Think big tech is only for big banks?

Technology 427

Technology Marketing Trends 427

Abrigo

SEPTEMBER 10, 2021

September 11, 2001 will stay with Americans forever. This day was a pivotal point for all Americans, especially BSA officers and FinCrime professionals. Would you like other articles like this in your inbox? Takeaway 1 The terrorist attacks of September 11 were a pivotal point in the BSA, and the world. Takeaway 2 The USA PATRIOT Act was the first legislation that criminalized terrorist financing in the United States.

Training 195

Training Risk Management Pennsylvania Resources 195

Jack Henry

SEPTEMBER 23, 2021

Text messaging is one of the most popular ways for users to reach friends and family. With its immediacy and simplicity, it seems like an obvious way for banks and credit unions to send alerts, updates, and more. And yet, text messaging has relatively few viable use cases in financial services today. Instead, authenticated, augmented chat has taken center stage as a way for institutions to connect with accountholders quickly and easily.

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

SWBC's LenderHub

SEPTEMBER 27, 2021

Last Week. We started last week in a panic over Chinese real estate conglomerate Evergrande’s impending doom and ended the week back in our happy place as Wednesday’s FOMC meeting pronouncement and press conference soothed nerves. In addition, the Chinese government took some steps to keep Evergrande from a “Lehman-Style Event”. Stocks plunged Monday and Treasury notes caught a flight to quality bid.

Marketing 143

Marketing Conference Meeting Capital 143

ATM Marketplace

SEPTEMBER 28, 2021

As bitcoin soars in value, so too do opportunities for Bitcoin ATMs.

ATM 136

ATM Bitcoin 136

Cisco

SEPTEMBER 14, 2021

In this blog I am going to ask you the reader two questions: . How important is digital-first engagement to your customers? . How many digital platform login or access failures will you accept prior to moving to a new institution? . How Important is digital-first engagement to your customers? . The ability for a customer of a financial institution to be able to engage digitally and simply has never been more important than it is today.

Industry 139

Industry Mobile Training Video 139

Accenture

SEPTEMBER 20, 2021

This summer I did something extraordinary. I unplugged. Really unplugged. Over the course of nearly two months, my 11-year-old son Evan and I traveled over 11,000 miles from Charlotte, NC, to the Oregon coast and back hauling a vintage 1971 Airstream camper. No, I’m not unemployed or transitioning between jobs. I lead a major business unit…. The post How a long road trip made me a better leader appeared first on Accenture Banking Blog.

Oregon 420

Oregon Charlotte Course Leadership 420

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank