August, 2024

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Credit cards users struggle with inflation

Payments Dive

JD Power’s annual credit card survey found that more than half of U.S. credit card users don’t pay their balances in full every month, and less than half are considered financially healthy.

Cards 476
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Unlocking the Power of Azure Integration Services for the Financial Services Industry

Perficient

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Microsoft’s Azure Integration Services , a suite of tools designed to seamlessly connect applications, data, and processes, is emerging as a game-changer for the financial services industry.

Industry 467
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‘MapQuest Mode’ Is Blocking the Rewards of Commercial Loan Origination Systems

Gonzobanker

The good news: 5 key steps can get banks and credit unions on the road to recovery. In my younger days (think post-cave drawing but pre-smartphone), my friends and I used MapQuest for navigation. Does anyone remember MapQuest? Once we fed our destination into the website on our PC, we had to print the turn-by-turn directions plus the map on paper! Compared to today’s smartphone apps, the MapQuest website was seriously clunky.

System 127
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ICX Summit: Brand leaders to share e-commerce excellence insight

ATM Marketplace

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Central bank balance sheet policies and the market for reserves

BankUnderground

Michael Kumhof and Mauricio Salgado-Moreno While ‘unconventional’ balance-sheet policies like quantitative easing (QE) and quantitative tightening (QT) appear to have been successful, it is difficult to separate their macroeconomic and financial stability implications from those of other polices. Hence, in a recent paper , we develop a theoretical framework, focusing on the central bank’s liabilities, that sheds light on these implications.

Policies 115

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JPMorgan fires up biometric payments processing

Payments Dive

The biggest U.S. bank is piloting payments processing for biometric transactions, with plans to use it at the hamburger chain Whataburger, which lets customers pay with a face scan.

Payments 488
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Perficient Included In Forrester’s Modern Application Development Services Landscape, Q3 2024

Perficient

Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. However, relying solely on in-house development capabilities is not always feasible for many organizations.

America 450
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10 Top banking podcasts you should be listening to

Abrigo

10 good podcasts for bank & credit union execs & staff These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. You might also like this webinar, "How to confidently navigate AI/generative AI" LISTEN Takeaway 1 An estimated 47% of Americans 12 and older listen to at least one podcast each month, Takeaway 2 With 3.4 million podcasts in the world, it can be challenging to weed

Fraud 221
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Managing Time Deposits – How To Use “Specials” And Odd-Month CDs

South State Correspondent

Something might be getting lost in the tribal knowledge of managing time deposits. Certificate of deposit (CD) “specials” and the odd-month CD offering are good examples. As the legacy knowledge of deposit gathering is passed down from generation to generation of banker, some of the finer points of liability structuring are getting diluted with some knowledge just plain forgotten about.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Bayesian yacht sinking: divers resume search for six missing people

TheGuardian

UK tech entrepreneur Mike Lynch and his daughter among those unaccounted for after vessel capsized off Sicily Sicily yacht sinking – latest news Specialist divers have launched a fresh search for six people missing after a superyacht capsized off the coast of Sicily including the British tech entrepreneur Mike Lynch and his teenage daughter. The British-flagged Bayesian, a 56-metre sailboat, was carrying 22 people and anchored just offshore near the port of Porticello when it was hit by a tornad

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Key disruptions shaping the future of lending

Accenture

As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spotlight this critical trend shaping the industry’s future. This three-part blog series looks at the future of lending, reflecting on industry experiences and providing insights into… The post Key disruptions shaping the future of lending appeared first on Accenture Banking Blog.

Lending 261
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How embedded payments are changing the way we pay

Payments Dive

As payments technology advances, more companies are embedding the payments process in websites and apps. Here’s a primer on how this trend is advancing and changing the payments arena.

Payments 472
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Nationwide to Talk Personalization, Data, and AI at Dreamforce 2024

Perficient

Next-level personalization strategies will undoubtedly be a key topic at Salesforce’s largest event this year. Dreamforce is right around the corner taking place in San Francisco on September 17 to 19, and learning how to get the most out of your customer data with AI-powered tools is top of mind. Whether you’re attending in person or virtually, the conference boasts numerous opportunities to hear how some of the world’s largest brands are using data and AI to create personalized journeys and pr

Data 419
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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FHLB reform: Implications for financial institutions

Abrigo

Prepare now for potential changes to FHLBs Capital rules and membership criteria are among the areas where banks could see changes in how the Federal Home Loan Bank system operates. You might also like these popular resources on interest rate risk, liquidity, and CECL. See resources Takeaway 1 The FHLB system faces potential changes in its structure, operations, and mission that could affect financial institutions.

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Loan Risk and Return – The Two Loan Riddle

South State Correspondent

It is rare that banking lends itself to a logic test, but we have been trying this loan risk and return riddle on hundreds of bankers across the country for years, and only a few bankers choose the correct answer. The riddle goes like this: You are presented with two loans. Loan A is priced at SOFR plus 1.50%, and Loan B is priced at SOFR plus 3.50%.

Analysis 195
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AI for cybersecurity: Fighting fire with fire

BankInovation

Financial institutions are looking to AI and generative AI to mitigate the rising risk of cyberattacks as fraudsters take advantage of the technology.

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Banking AI: 3 tools to watch

ATM Marketplace

Here are three banking AI tools to watch in the coming years.

Tools 126
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Toast aims to move beyond restaurants

Payments Dive

The payments service provider is known for working with restaurants, but seeks to make headway with convenience stores, grocery stores and bottle shops.

Payments 459
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Environmental, Social and Governance (ESG) and Climate Risk Investing – You must be kidding me?!

Perficient

“As if there weren’t enough jargons and complex terms to remember for an investor, you are telling me I need to now know about ESG and Climate Risk – You must be kidding me!!” – These are the exact words (with a couple of expletives, that I cannot quote here) – a senior fund administrator from a large investment firm uttered when we were presenting about environment aware financial risk management.

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Do risks lurk in your CECL model? Risk assessments identify and address potential issues

Abrigo

CECL model risk assessments Possible areas of material misstatement in a CECL model can be identified with a risk assessments. You might also like this webinar: "Conducting an effective Q factor framework." WATCH Takeaway 1 The forward-looking CECL approach to estimating the allowance for credit losses introduces risks that auditors and examiners are scrutinizing.

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8 Concepts to Know Before You Reduce Deposit Rates

South State Correspondent

Should the Federal Reserve move their target Fed Funds rate down later this year, many bankers will immediately match the move and drop their deposit rates. While counterintuitive, this may be the exact wrong move if you want to optimize long-term bank profitability. This article explores deposit management tactics in a falling rate environment that can enhance bank profitability.

Marketing 195
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Gen AI reduces agent response time by 70% at Discover

BankInovation

Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience. Using Google Cloud’s AI platform, Vertex AI, Discover has reduced response times for call center agents by 70%, Szabolcs Paldy, senior vice president of enterprise operations at Discover, told Bank Automation News.

Google 128
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Optimize Your Fraud Prevention Using a Layered Strategy

Jack Henry

Did you know that data from the Federal Trade Commission shows consumers reported losing nearly $9 billion to fraud in 2022, up 30% over the previous year?

Fraud 122
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Consumers tap credit cards, loans to manage inflation: Fed report

Payments Dive

Gen Z and millennials were the age groups most likely to use loans and credit cards to respond to higher prices, a Federal Reserve research report said.

Report 448
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ICX Summit: Future of retail with Steven King

ATM Marketplace

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld Media Group from September 9-11.

Retail 122
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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.