Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. By William Atkinson. According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

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Banking Trends Retail Trends Community Bank 151

Accenture

OCTOBER 25, 2022

The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of change. In that spirit, I’m turning my blog over to my colleague Steven Smith for this post on the once-in-a-generation opportunity emerging in retail banking right now. Steve is a managing director at Accenture and our…. The post Why retail banking presents rare opportunities right now appeared first on Accenture Banking Blog.

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South State Correspondent

OCTOBER 12, 2022

While “customer delight” is a worthy goal, few banks should focus on the concept. We covered various methodologies HERE. Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank.

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Independent Banker

OCTOBER 1, 2022

As digital crime evolves, cyber insurance could be part of the solution. We explore how it can protect banks against financial losses and provide resources in the event of a cyber attack. By Beth Mattson-Teig. Big organizations like Microsoft, Colonial Pipeline and the Red Cross have notably been hit by cybercrime, but in this case, smaller doesn’t necessarily mean safer.

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Gonzobanker

OCTOBER 5, 2022

Bankers are obsessed with discovering the “secrets” of getting consumers to change banks, while market researchers feed that obsession with survey data that purports to reveal those secrets. Sadly, bankers are barking up the wrong tree, and most surveys do little to help those bankers understand consumers’ real behaviors and attitudes. Extremely Likely, My Foot.

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Abrigo

OCTOBER 17, 2022

Abrigo announced the retirement of Chief Executive Officer Wayne Roberts and the company’s search for its next CEO. . Roberts, who joined the company in 2016, is stepping back to focus more time on personal interests and passions. In addition to dedicating himself to growing the company over the past 6 years, Wayne served as the primary caregiver to his wife, Shannon, during her battle with glioblastoma brain cancer.

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Texas Leadership Austin Raleigh 370

Accenture

OCTOBER 5, 2022

ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began their migrations over a decade ago. But as industry wide launch dates for different parts of the standard start to come…. The post 5 ways ISO 20022 could rewrite the future of payments appeared first on Accenture Banking Blog.

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Payments Industry Innovation 443

Perficient

OCTOBER 27, 2022

Seeking additional arrows in their quiver against large bank failures, on October 14, 2022, the Federal Reserve Board (FRB) and Federal Deposit Insurance Corporation (FDIC) published an Advance Notice of Proposed Rulemaking (ANPR). The ANPR is intended to solicit public input regarding whether an extra layer of loss-absorbing capacity could improve optionality in resolving a large banking organization or its insured depository institution, as well as garner feedback on whether the public deems t

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South State Correspondent

OCTOBER 23, 2022

In the last 12 months, the Federal Reserve went from arguing that inflation was a transitory phenomenon to raising interest rates to fight runaway inflation by three percent in just six months. The result is not only higher rates but the most severe interest rate hiking cycle in the past 35 years – and it is not over yet. Banks must plan for the possibility of high inflation and rising interest rates, not just for the next few years but perhaps for the remainder of the decade.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Independent Banker

OCTOBER 31, 2022

Photo by Chris Williams. “FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.”. We’ve been working toward a faster payments future for a decade now, and we’re finally seeing the fruits of our labor: the launch of FedNow. Our efforts to encourage the Fed to offer an instant payments solution have led to this result; it was our voices that expedited FedNow’s time to market, with the Fed updat

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Community Bank Payments Community Resources 204

Payments Dive

OCTOBER 5, 2022

The Block-owned buy now-pay later provider is growing beyond its “pay in 4” plans by adding a financing option for pricier purchases.

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Abrigo

OCTOBER 28, 2022

Managing loan workouts and modifications Tips for preparing your bank or credit union to handle an increased volume of problem loans while ensuring prudent credit risk management. You might also like this video, "A look at credit risk in a rising-rate environment." WATCH. Takeaway 1 Signs point to increased loan modifications and loan workouts, and regulators have urged financial institutions to work prudently with borrowers. .

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Accenture

OCTOBER 4, 2022

There have been impressive technological advances in banking systems in recent years. But banks can’t just purchase new software and expect it to magically improve their business—the product is only the beginning. Careful implementation and a culture of innovation and true transformation are needed to make the most of any investment in replaced or upgraded….

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Innovation Software System Technology 222

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Perficient

OCTOBER 26, 2022

Inflation reached a forty-one-year high in June , and according to the Consumer Price Index, prices have remained elevated. Many are struggling to make their dollars stretch and are looking to their financial institutions for guidance on how to better manage spending and stay afloat financially. Financial firms cannot singlehandedly control inflation, of course, but they can position themselves as knowledgeable partners that customers can depend on to be in their corner.

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South State Correspondent

OCTOBER 28, 2022

Our teams just returned from back-to-back weeks at the Gartner Symposium in Orlando and Money 20/20 in Las Vegas. Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Every day we walked 8+ miles, talked to countless vendors, sat through PowerPoints, had our share of EDM piped into our ears, and ate a lot of dried-out chicken.

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Bobsguide

OCTOBER 5, 2022

Intix is proud to launch xCOMPLY to help financial institutions deal with compliance operations more efficiently. Regulatory requirements are becoming more and more complex, and financial institutions know that access to transaction data has become a must. However, the evolution of the regulatory landscape means that transparency on the business context of transactions has become vital. xCOMPLY achieves this by helping financial institutions to know their transaction (KYT) in a holistic and deep

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Payments Dive

OCTOBER 4, 2022

In a 6-1 vote, the Federal Reserve finalized a debit card processing rule that underscores a requirement that multiple card networks be available for routing transactions, including online.

Cards 459

Cards Online 459

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Abrigo

OCTOBER 18, 2022

Streamlining the construction loan process Construction d raw s oftware helps lenders and contractors to automate the construction loan management. . You might also like this webinar, "How to manage a high-performing construction loan portfolio." WATCH. Takeaway 1 Construction draw management software can increase lender efficiency and reduce risk by saving time.

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Software How To Lending Management 195

Accenture

OCTOBER 16, 2022

The metaverse might seem like a fantasy for the future, and not something that will impact finance, but some auto and equipment finance organizations are already pursuing the new opportunities it presents. For those lenders and lessors that have not yet staked their claim, further delay could put them on the back foot. In our…. The post Bold steps through the virtual showroom to real finance appeared first on Accenture Banking Blog.

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Perficient

OCTOBER 7, 2022

Hurricane Ian slammed into Florida’s gulf coast and Georgetown, South Carolina, on September 28, leaving countless businesses and homes — if not wholly destroyed — drowned with flood water and without power. The Insurance Information Institute, an industry-funded research group, estimates that Ian has caused at least $30 billion in damage. Now that the storm has passed, residents are scrambling to assess damages to their homes and businesses and, if insured, begin the claims processes with their

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South State Correspondent

OCTOBER 26, 2022

Help us, help you. It is budget and strategic planning season, and many banks have asked for this data in order to help calibrate their bank. We are asking about your expected budgets, views on the economy, prospects for growth, and the most significant challenges. We are looking for your thoughts on the future of banking. The below survey sets out to answer these questions and more… with your help!

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Independent Banker

OCTOBER 31, 2022

After 40 years in its Cape Giradeau branch, Wood & Huston Bank moved to a new building and allowed firefighters to train in its former building. Before Wood & Huston Bank’s former headquarters was demolished, the community bank lent the space to a local fire department for critical, hands-on training. By William Atkinson. If you are in the process of pulling up roots from an existing building and moving to a new facility, and if you plan to demolish the older building, there may be a way

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Payments Dive

OCTOBER 4, 2022

The payments processor’s new Carat point-of-sale offering aims to help big businesses optimize transaction data.

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Data Payments 448

Abrigo

OCTOBER 18, 2022

Top benefits of construction loan software for bankers and clients Why many banks and credit unions are turning to fintech for construction loan automation. You might also like this webinar, "How to manage a high-performing construction loan portfolio." WATCH. Takeaway 1 Construction loans are considered risky because they involve long-term exposure to collateral, often with no other tangible assets.

Software 195

Software Lending System Management 195

Accenture

OCTOBER 10, 2022

Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in receiving advice from a bank. And the more digital banks become, the less connected they are with their customers. As banks rapidly boosted their digital touchpoints during the pandemic, now is the time to…. The post Why banks should look Beyond Advice for growth appeared first on Accenture Banking Blog.

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Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank