June, 2021

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The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

Study 526
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Key Components of a Strong Sanctions Compliance Program

Abrigo

Create an effective sanctions program Considering the current economic and political environment, it is crucial that financial institutions maintain a strong sanctions compliance program (SCP). Would you like others articles like this in your inbox? Takeaway 1 OFAC has issued new guidance on the essential components of a strong compliance program. Takeaway 2 Financial institutions must train front-line staff to identify behavioral red flags that could indicate elder financial abuse.

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Data Conversion Tips from Your Peers Who’ve Been There, Done That

Jack Henry

After 15 years in the conversion business , I still get asked the same question. “What can we do to ensure a successful and accurate data conversion?” It can be challenging because most banks and credit unions will never go through an acquisition of another site or a change of their vendor. And those who do may only do it a few times, with a different contact handling the effort each time.

Data 167
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Market Commentary: Week of June 7, 2021

SWBC's LenderHub

Last Week. While the major stock indices continued to grind higher and Treasury yields drifted in a very tight range, last week was still quite interesting. Retail investors, the new 800-pound gorilla, drove their new love interest, AMC, up 83% for the week. At one point on Tuesday, the stock was up over 140% from the prior week’s close. Other favorites such as Koss, Bed Bath and Beyond, and Blackberry were also driven to the moon.

Marketing 148
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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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HSBC whistleblower claims vindication after bank’s £200m payout to customers

TheGuardian

Nicholas Wilson says redress scheme is a direct result of his campaign over excessive charges Nicholas Wilson has spent years pursuing HSBC over the way it treated some people who fell behind with payments, and when he claimed the bank might owe customers more than £200m, it arguably sounded pretty fanciful. For more than a decade he was ignored and dismissed but HSBC eventually set up a £4m compensation scheme to remedy “a historical issue”.

Payments 144

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Beyond Open Banking Compliance: The Opportunity for Commercial Banks

Accenture

Following our article on 5 actions to enable Open Banking for business finance, we now consider how commercial banks can innovate their entire business model by using Open Banking frameworks to build a powerful ecosystem. Open Banking, accelerated by the Consumer Data Right (CDR) in Australia, aims to give customers control of their data and….

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The Real Effects of Zombie Lending in Europe

BankUnderground

Belinda Tracey. ‘Zombie lending’ occurs when a lender supports an otherwise insolvent borrower through forbearance measures such as repayment holidays and temporary interest-only loans. The phrase was first coined for Japan in the late 1990s , but more recently several authors have documented that zombie lending to European firms has been widespread following the sovereign debt crisis (see Acharya et al (2019) , Adalet McGowan et al (2018) , Banerjee and Hofmann (2020) , Blattner et

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The Future of CX – 5 Things Insurance Providers Must Do to Keep Up

Cisco

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade CPaaS platform to Cisco’s industry-leading collaboration and contact center solution portfolio. The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week.

Policies 129
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Driven by Data

ABA Community Banking

For Bernard Tynes, realizing the power of marketing takes the perfect combination of gut feeling and hard information. The post Driven by Data appeared first on ABA Banking Journal.

Data 116
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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Morgan Stanley to bar unvaccinated staff from New York offices

TheGuardian

Bank warns staff they have less than three weeks to take both Covid jabs or continue working from home Coronavirus – latest updates See all our coronavirus coverage Employees and visitors to Morgan Stanley will be barred from entering the bank’s New York offices unless they are fully vaccinated against Covid-19 from next month, as the Wall Street firm prepares to get staff back to their desks by early September.

New York 138
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How Can Banks Deliver Successful Branch Transformation?

ATM Marketplace

Banks are rushing to create better branch experiences in the wake of changing customer expectations post pandemic. But how can they make the transformation successful? Here are a few trends to keep in mind to help with that

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Open Banking and CDR: The open data economy

Accenture

In our last post we discussed the different channel strategies banks can adopt when considering their place in the open banking ecosystem. We spoke about the opportunity this brings for banks to distribute their products through non-banks and for banks to distribute non-bank products. Globally we are seeing this happening already, and conversations are increasingly….

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When should policymakers reach for the history books? Some examples from the 20th century

BankUnderground

Catherine R. Schenk. In partnership with the Data Analytics for Finance and Macro Research Centre at King’s Business School and the Qatar Centre for Global Banking and Finance at King’s Business School, the Bank of England organised a ‘ History and Policy Making Conference ‘ in late 2020. This post contributes to our occasional series of guest posts by external researchers who presented their research at this conference.

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Beyond Responsible AI: 8 Steps to Auditable Artificial Intelligence

FICO

With novel artificial intelligence (AI) applications multiplying like rabbits these days, it may seem like the current wave of AI innovation is all beer and skittles. Lawsuits have a way of sobering up any metaphorical party and, in the wake of numerous high-profile racial bias and fairness cases, The Wall Street Journal reports that companies including Google, Twitter and Salesforce say they “plan to bulk up ethics teams responsible for evaluating the behavior of algorithms.”.

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The Fully Empowered Banker

ABA Community Banking

By focusing on employee empowerment, banks of all sizes are catalyzing innovation and a healthy workplace culture. The post The Fully Empowered Banker appeared first on ABA Banking Journal.

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New £50 note featuring Alan Turing goes into circulation

TheGuardian

Note honouring mathematician, computer pioneer and codebreaker contains advanced security features The new £50 note goes into circulation on Wednesday – but with consumers increasingly going cashless, for millions of people it may be months or even years before they see or touch one. It’s been around for 40 years, but the £50 note doesn’t have a great image: there is a perception that aside from some overseas tourists, the only people who use them are criminals, tradespeople looking to evade tax

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Is your ATM experience seamless?

ATM Marketplace

Customers' expectations have changed dramatically these past few years. They now expect seamless experiences across all channels. Can your ATM keep up with this demand?

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Automation in large enterprises is mostly small, pilot rollouts

BankInovation

Organizations, including those in financial services, are struggling to realize the full value of automation, in part because they’re tentative about fully rolling it out. That’s left nearly half of process automation deployments at the proof-of-concept stage or team scale, although process automation received a high satisfaction rating in a recent survey by Emergence Partners, […].

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Procyclicality mechanisms in the financial system: what we know and some open questions

BankUnderground

Robert Czech, Simon Jurkatis, Arjun Mahalingam, Laura Silvestri and Nick Vause. Financial markets reflect changes in the economy. But sometimes they amplify them too. Both of these roles were evident as the Covid-19 (Covid) pandemic materialised. As the economic outlook deteriorated, risky asset prices fell in reflection of that. And those falls were amplified as some investors reacted by liquidating assets.

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7 tips to make paying your bills easier than ever

Qudos Bank

Most people have been surprised by an unexpected bill before, whether it’s an expensive car repair or a higher-than-expected energy bill during a hot Summer. If you haven’t planned for them, these costs can easily sneak up on you and cause a financial headache.

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CECL’s First Wave Offers Insights for Smaller Banks

ABA Community Banking

Many banks have until January 1, 2023 before they must implement the current expected credit loss standard, or CECL. But it’s not too soon to start gleaning lessons from larger institutions that are already utilizing the new standard. The post CECL’s First Wave Offers Insights for Smaller Banks appeared first on ABA Banking Journal.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Banks must guarantee access to cash for everyone, says Age UK

TheGuardian

Millions of older and vulnerable people cut off from ATMs and banking services, charity finds Banks must move swiftly to guarantee access to money for everyone as the cash system in part of the UK veers towards market failure, a national charity has said. Age UK warned that millions of UK citizens are cut off from cash and banking services. The lack of facilities is causing many to fall victim to financial abuse after being forced to rely on others to make transactions on their behalf, the chari

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2 Reasons Cashless May Be a Bit Overblown

ATM Marketplace

If you look up "cashless" on Google, you will inevitably find articles that argue the future is cashless and cash is old news. But…that isn't entirely true

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A $130M crypto quant nets big returns as options boom

BankInovation

Forget Elon Musk tweets, regulatory missives and Bitcoin’s energy consumption. To hedge fund manager Shiliang Tang, the biggest crypto story this year is taking place in the shadows: An options market that’s booming and shaking up digital-currency trading along the way. At his $130 million fund LedgerPrime, filled with Wall Street converts from the likes […].

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Where is IFRS 9 taking the cost of funding of banks?

BankUnderground

Mahmoud Fatouh. IFRS 9 versus IAS 39. In 2018, IFRS 9 came into effect, replacing IAS 39. IFRS 9 has important implications especially for banks, as they mostly hold financial assets. IAS 39 is based on the incurred-loss model, which allows recognition of credit losses (in the form of provisions) only when there is objective evidence of impairment, dividing loans into performing and impaired loans ( Figure 1 ).

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Breaking New Ground: Managing Innovation Fatigue With Effective Automation

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.