Perficient

OCTOBER 6, 2021

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. RPA enables the configuration of a “bot” or “digital workers” to capture and interpret tasks on existing applications such as processing transactions, transforming or manipulating data, triggering responses, and integrating with other digital systems.

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Management System Report Software 508

Accenture

OCTOBER 7, 2021

For many middle market banks, IT transformation is constant. Ever since the Agile Manifesto 20 years ago, it’s like we’ve been in a race that never reaches the finish line. Banks implement agile teams. They invest to become more digital. They scale their transformation. Finally, they are closer than ever to enterprise agility. Or so…. The post How banks can break the cycle of IT transformation fatigue appeared first on Accenture Banking Blog.

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Marketing 483

Independent Banker

OCTOBER 31, 2021

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience.

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Innovation Strategies Innovation Strategy Community Bank 186

Jack Henry

OCTOBER 28, 2021

On June 30, 2021, the FFIEC issued a new booklet in the FFIEC Information Technology Handbook (IT Handbook) series entitled, “Architecture, Infrastructure, and Operations” (AIO). Great, you might say … translation, please?

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Handbook Operations Technology 179

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

Groups

BankBazaar

OCTOBER 18, 2021

Do you have what it takes to attain financial nirvana in just 15 days? Let’s find out. With the current pandemic scenario, it makes all the more sense to save up as much money as you can. And, trust us, you do not have to go all the way out to save extra bucks every month. We’ve got some really simple hacks that you help you manage your money better and ramp up your savings.

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Cards Online US Data 157

Perficient

OCTOBER 18, 2021

Financial institutions must prioritize instilling empathy when interacting with their clients. It’s more critical now than ever because of the economic hardships many are facing due to COVID’s impact. In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face.

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Strategy Customer Experience Analytics Groups 492

Accenture

OCTOBER 5, 2021

The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150% from March 2019. This is just the start. In the next 10 years, almost 2.7 trillion transactions, worth $48 trillion, are projected to shift from cash….

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Payments Trends Online Digital Banking 397

ATM Marketplace

OCTOBER 8, 2021

Even with digital tools, one of the most important parts of any client experience is complementing online offerings with a personal touch. As financial institutions look to enhance their client care approach, there are simple strategies to ensure you are implementing the right mix of tools to improve the customer experience.

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Customer Experience Tools How To Strategy 153

Jack Henry

OCTOBER 14, 2021

Eighteen months ago, few could have imagined the changes to our world that would occur in 2020 and 2021. The pandemic brought the most significant challenge the global economy since the great recession. This roller coaster ride has produced challenges and left bank and credit union executives wondering how to respond. What approach would meet their goals for borrower assistance, revenue generation, portfolio growth, and credit quality in the years ahead?

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Meeting How To Lending 167

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

Community Bank

BankBazaar

OCTOBER 7, 2021

Financial planning isn’t quite different for men and women. However, given the selfless, caring nature that women inherently possess, they could ignore their own finances. So, here’s the plan to get it right. Women have an inherent ingenuity when it comes to managing finances. In cases where women run households single-handedly and take care of the entire family, women have been ruling like pros.

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Taxes Security Management 148

SWBC's LenderHub

OCTOBER 18, 2021

Last Week. Another wild week as we continue to live in “interesting times”. The Treasury yield curve steepening theme suddenly reversed course. Last week, 2s-30s flattened 20 basis points as the market began to price in inflationary pressures lasting for a period that is more than transitory. Both the front end and the belly of the curve were hit hard as more Fed tightening was priced in.

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Marketing Course Capital 148

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

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Branch Design Branch Strategies ATM Digital Strategies 138

Accenture

OCTOBER 5, 2021

Core banking systems have sat at the heart of banks’ operations for decades. But with the banking landscape changing faster than ever – thanks to new digital innovations, regulations, and consumer expectations – many of these legacy platforms now struggle to keep pace. The result? Banks are increasingly finding that their existing cores are holding….

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Regulation Innovation System Operations 425

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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BankUnderground

OCTOBER 29, 2021

Misa Tanaka. This post by Misa Tanaka is based on her talk at the Royal Economic Society’s webinar on Gender Imbalance in UK Economics which took place on 6 October. She is Head of Research at the Bank of England and a member of the Royal Economic Society’s Women’s Committee. . The latest report on the Gender Imbalance in UK Economics by the Royal Economic Society (RES) Women’s Committee makes a depressing read.

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Study Policies Management US 140

Jack Henry

OCTOBER 5, 2021

Autumn is a time of transition from those hot summer days (where it doesn’t get dark until around 10:00 p.m. where I live) to cool mornings with temperatures in the 50s and sunsets before dinnertime. Autumn is a time when trees shed their leaves and we prepare for the more sinister season of winter. Autumn is also a time to pay special attention to security, with National Preparedness Month (September) and Cybersecurity Awareness Month (October).

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National US Security 158

BankBazaar

OCTOBER 3, 2021

It’s #WorldAnimalWelfareDay and there’s never been a better time to learn some of the investment lessons that the four-legged furry friend sleeping on your couch is trying to teach you. Yes, we know you’re smitten by your pet dog. But in addition to the umpteen benefits of having a pet, our floofy friends also demonstrate certain habits that are utterly wise and we as humans are sure to benefit from.

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Training US Marketing How To 148

ATM Marketplace

OCTOBER 5, 2021

One major challenge for banks is the rise of digital challengers and neobanks, which have disrupted the banking world and business models. The closing keynote at the Bank Customer Experience Summit addressed how traditional banks can win in this new world.

Customer Experience 126

Customer Experience Digital Banking 126

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

TheGuardian

OCTOBER 6, 2021

Despite so many government promises, we’ve ended up with inadequate laws and toothless regulation. The Pandora papers show why urgent action is needed The Pandora papers data leak has once again highlighted the predatory practices of the world’s political and financial elites – enriching themselves by looting the public purse, or exploiting laws which they themselves helped to establish.

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Taxes National Regulation Data 109

MerhantsBanks

OCTOBER 27, 2021

Merchants Financial Group, Inc. (MFGI) has announced financial performance results for the third quarter and two forthcoming dividend payments to shareholders, according to MFGI President & CEO Gregory M. Evans. As a result of strong earnings performance, during its October meeting the MFGI Board of Directors authorized an increase in the semiannual dividend payment from […].

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Groups Meeting Payments 98

BankUnderground

OCTOBER 26, 2021

Nathan Sussman. The Bank of England co-organised a ‘ History and Policy Making Conference ‘ in late 2020. This guest post by Nathan Sussman, Professor of International Economics at the Graduate Institute of Geneva, is based on material included in his conference presentation. The monetary system is going through significant changes: the rise of cryptocurrencies, negative interest rates, and the decline in the role of traditional banks as intermediaries.

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Policies Taxes Maine National 133

Jack Henry

OCTOBER 7, 2021

The events of the past year have reinforced the notion that healthy loan portfolios feed much more than the financial institution and its shareholders. They feed the communities served by those institutions. They nurture the nationwide economy. Most importantly, they help form the conditions that ensure future economic growth.

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Management Community Lending 158

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

BankInovation

OCTOBER 26, 2021

Long gone are the days of free toasters for opening an account. Or promoting online banking as a unique offering. Today, banks differentiate themselves on customer service, which in our digital-first world now means OnScreen customer experiences. Digital Customer Service (DCS) has become a strategic priority for banks seeking to deliver positive customer experiences, build […].

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Customer Experience Online Retail 98

ATM Marketplace

OCTOBER 26, 2021

In the next entry on our series on Bitcoin ATMs, we will review Bitcoin Depot's Bitcoin ATM, which can be found at Circle K locations in the U.S.

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ATM Bitcoin 135

TheGuardian

OCTOBER 20, 2021

Chancellor said to be planning to slash corporation tax surcharge from 8% to 3% from April 2023 Rishi Sunak is preparing to announce a tax cut for Britain’s biggest banks at next week’s budget to maintain the competitiveness of the City of London after Brexit, according to reports, despite plans to raise taxes on workers. Ahead of the setpiece budget and spending review next week, the Financial Times said the chancellor planned to slash the corporation tax surcharge imposed on the banking indust

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Taxes Report Industry 100

FICO

OCTOBER 7, 2021

At a time when the lack of diversity in many fields is making headlines, FICO has some great news to share. This year we have received two awards that recognize our focus on making FICO a fair and empowering employer. FICO has been named among America's Best Employers for Women by Forbes magazine in the Software & Services category. In addition, FICO India has been selected as winner in the category of “Excellence in (Women) Diversity and Inclusion” by India’s Bangalore Chambers of Industry an

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Leadership Analytics Training Video 98

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation