Perficient

OCTOBER 6, 2021

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. RPA enables the configuration of a “bot” or “digital workers” to capture and interpret tasks on existing applications such as processing transactions, transforming or manipulating data, triggering responses, and integrating with other digital systems.

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Management System Report Software 508

Accenture

OCTOBER 7, 2021

For many middle market banks, IT transformation is constant. Ever since the Agile Manifesto 20 years ago, it’s like we’ve been in a race that never reaches the finish line. Banks implement agile teams. They invest to become more digital. They scale their transformation. Finally, they are closer than ever to enterprise agility. Or so…. The post How banks can break the cycle of IT transformation fatigue appeared first on Accenture Banking Blog.

Marketing 476

Marketing 476

Abrigo

OCTOBER 28, 2021

Growing Cyber Fraud Concerns What can financial institutions do to prevent and detect cyber fraud? You might also like this blog on cyber fraud. Read. . Takeaway 1 Cyber fraud increased during the pandemic, leaving financial institutions working harder to prevent and detect it. Takeaway 2 Cyber attacks and cyber fraud are more than just hard dollar losses.

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Independent Banker

OCTOBER 31, 2021

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience.

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Innovation Strategies Innovation Strategy Community Bank 186

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Jack Henry

OCTOBER 28, 2021

On June 30, 2021, the FFIEC issued a new booklet in the FFIEC Information Technology Handbook (IT Handbook) series entitled, “Architecture, Infrastructure, and Operations” (AIO). Great, you might say … translation, please?

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Handbook Operations Technology 179

Perficient

OCTOBER 18, 2021

Financial institutions must prioritize instilling empathy when interacting with their clients. It’s more critical now than ever because of the economic hardships many are facing due to COVID’s impact. In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Accenture

OCTOBER 5, 2021

The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150% from March 2019. This is just the start. In the next 10 years, almost 2.7 trillion transactions, worth $48 trillion, are projected to shift from cash….

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Payments Trends Online Digital Banking 385

Abrigo

OCTOBER 25, 2021

BSA/AML Day was created by Abrigo in 2017 to honor the hard work BSA/AML professionals do each and every day to protect our financial industry and country. It is often a thankless job that operates behind the scenes and under strict regulatory scrutiny. We want BSA/AML professionals to know how much we appreciate the work they do to fight financial crime and stop illicit funds from entering our financial system.

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System Training US Compliance 195

Independent Banker

OCTOBER 31, 2021

By Lindsay LaNore, ICBA. When the word brainstorm first came into being, it described a sudden, violent fit. Midway through the 20th century, an American advertising executive used the term to describe a “commando” system for attacking creative problems, and the idea took off. Today, as we start to look ahead at 2022 plans, it’s an ideal time to revisit the concept.

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Resources Tools Groups Meeting 161

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Jack Henry

OCTOBER 14, 2021

Eighteen months ago, few could have imagined the changes to our world that would occur in 2020 and 2021. The pandemic brought the most significant challenge the global economy since the great recession. This roller coaster ride has produced challenges and left bank and credit union executives wondering how to respond. What approach would meet their goals for borrower assistance, revenue generation, portfolio growth, and credit quality in the years ahead?

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Meeting How To Lending 167

ATM Marketplace

OCTOBER 8, 2021

Even with digital tools, one of the most important parts of any client experience is complementing online offerings with a personal touch. As financial institutions look to enhance their client care approach, there are simple strategies to ensure you are implementing the right mix of tools to improve the customer experience.

Customer Experience 154

Customer Experience Tools How To Strategy 154

Perficient

OCTOBER 7, 2021

In less than 60 days, the CFPB Regulation F requirements take effect. In simple terms, it means collectors can: Make seven call attempts within a seven-day period. Make one call within a week of speaking with the “right party.”. Strategies must be altered, and creating sequencing that supports your delinquency goals and loss forecast can be challenging.

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Regulation social media Strategy Technology 294

Accenture

OCTOBER 5, 2021

Core banking systems have sat at the heart of banks’ operations for decades. But with the banking landscape changing faster than ever – thanks to new digital innovations, regulations, and consumer expectations – many of these legacy platforms now struggle to keep pace. The result? Banks are increasingly finding that their existing cores are holding….

Regulation 349

Regulation Innovation System Operations 349

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Abrigo

OCTOBER 21, 2021

With a Fed Rate Hike Looming, Here's How to Position Your Bank or CU The timing of a rate hike by the Fed is uncertain, but credit unions and banks can act now to create increased earnings more quickly. You might also like this decision guide: "What Do I Do with All This Excess Money?" Options for Using Excess Liquidity DOWNLOAD . Takeaway 1 The economic recovery's uneven pathway has made it difficult for financial institutions to plan on the timing of a Fed rate hike. .

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Lending Strategy Trends Marketing 195

Independent Banker

OCTOBER 31, 2021

Photo by Heather Esposito. Working with a community bank is like being welcomed into the fold, and that’s why we choose our partners with care. Fall is my favorite season for all that it delivers: college football, tailgating, barbecue, changing leaves and crisp air. But when I think about what makes this time of year special, it’s the sense of community it creates.

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Community Bank Community Austin Texas 152

Jack Henry

OCTOBER 5, 2021

Autumn is a time of transition from those hot summer days (where it doesn’t get dark until around 10:00 p.m. where I live) to cool mornings with temperatures in the 50s and sunsets before dinnertime. Autumn is a time when trees shed their leaves and we prepare for the more sinister season of winter. Autumn is also a time to pay special attention to security, with National Preparedness Month (September) and Cybersecurity Awareness Month (October).

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National US Security 158

SWBC's LenderHub

OCTOBER 25, 2021

Last Week. It was a tale of two worlds last week. In the rates markets, more and more participants have begun to accept as fact that the inflationary pressures being experienced in all corners of the economy and most of the world aren’t going away anytime soon.

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Marketing Capital 148

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Perficient

OCTOBER 6, 2021

“It takes time for loans to go bad and the full extent of problems to surface, so I’d predict this is likely to be a 2023 issue.” That’s what Michael Jamesson, a principal at the bank consulting firm Jamesson Associates, told American Banker when asked about the long-term impact Covid-19 economic relief might have on the financial services industry.

Strategy 294

Strategy Industry Payments Customer Experience 294

Accenture

OCTOBER 24, 2021

The competitive landscape in banking has shifted. Cloud competence no longer gives a bank an edge—cloud mastery is required. Accenture’s experience has demonstrated that focusing on alignment, ability and adoption—which we also call “The Three As” —is a powerful approach for achieving cloud mastery. In this post we’ll take a closer look at ability. A power accelerant… or a formidable barrier Ability is the….

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Abrigo

OCTOBER 20, 2021

How to Get Buy-in When Implementing New Technology Achieving 100% adoption is attainable if financial institutions are willing to put the best change management practices in place. You might also like this whitepaper, on optimizing change management. DOWNLOAD. Takeaway 1 One of the most important pieces to garnering employee buy-in for new technology is communication.

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Training Lending System Software 195

BankBazaar

OCTOBER 7, 2021

Financial planning isn’t quite different for men and women. However, given the selfless, caring nature that women inherently possess, they could ignore their own finances. So, here’s the plan to get it right. Women have an inherent ingenuity when it comes to managing finances. In cases where women run households single-handedly and take care of the entire family, women have been ruling like pros.

Taxes 148

Taxes Security Management 148

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Jack Henry

OCTOBER 7, 2021

The events of the past year have reinforced the notion that healthy loan portfolios feed much more than the financial institution and its shareholders. They feed the communities served by those institutions. They nurture the nationwide economy. Most importantly, they help form the conditions that ensure future economic growth.

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Management Community Lending 158

SWBC's LenderHub

OCTOBER 18, 2021

Last Week. Another wild week as we continue to live in “interesting times”. The Treasury yield curve steepening theme suddenly reversed course. Last week, 2s-30s flattened 20 basis points as the market began to price in inflationary pressures lasting for a period that is more than transitory. Both the front end and the belly of the curve were hit hard as more Fed tightening was priced in.

Marketing 148

Marketing Course Capital 148

Perficient

OCTOBER 5, 2021

The last 18 months surprised the collections industry as it relates to forecasting future losses for respective loan portfolios. Many banks, credit unions, and credit providers were left asking themselves, “when do we expect this to turn?”. In speaking with many industry leaders in the collection space during the pandemic, they stated it was a “blind target they struggled to predict.

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Industry Technology Customer Experience Regulation 294

Accenture

OCTOBER 24, 2021

Neobanks are multiplying rapidly and they offer incredible opportunities to disrupt the financial services market. Accenture’s Global Banking Industry Outlook estimates that in 2020, 20% of all players in the banking and payments sectors were less than 15 years old. But not all neobanks will become profitable, or survive past the startup stage. The rush to market often has founders….

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Industry Marketing Payments Digital Banking 301

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank