January, 2022

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Community banks are thriving in Texas

Independent Banker

Ken Finley, president of Johnson City Bank, in downtown Johnson City with Shannon Sultemeier, executive vice president (left); and Brenda Haynes, vice president/cashier (right). Photo by Dennis Burnett. With the record growth of San Antonio, Houston and Austin, southern Texas is becoming a hub for business. Here’s how four community banks are thriving in this environment.

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The next big payments disruptors may surprise you

Accenture

At the recent Money 2020 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executives to find out what they thought were the biggest potential disruptors and growth opportunities in payments. That research will be available early this year, but….

Payments 408
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The Top 5 Trends in Fintech and Banking for 2022

Gonzobanker

These fintech and banking trends should be on financial institutions’ radar in the year ahead. This list of top banking and fintech trends for 2022 won’t tell anyone anything they haven’t already heard about. It’s meant to help financial institutions plan for 2022—i.e., what trends should be on their strategic priority list for the coming year. Trend #1: The Great Overdraft Overhaul.

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Are You Already Planning to Reforecast Your Loan Loss Projections for 2022?

Perficient

Everywhere you look and read, we are reminded of the key drivers behind the rising debt and delinquencies Americans face, as well as indications there’s much more to come: Inflation increased at the fastest rate in 40 years over the last twelve months, exceeding expectations, the Labor Department announced on January 12, 2022. Used vehicles , which have become a top leader for the current inflationary environment, have increased 37% over the past year.

Lending 492
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Coming Rate Hike Should Nudge Bankers to Focus on Deposit Management Strategy

Abrigo

Higher Fed Rates Ahead: Plan Now to Manage Impact on Deposits The Fed's signal of higher interest rates reiterates the importance of financial institution ALM and deposit management strategies, policies, and programs. . You might also like this webinar, "ALM Basics: Best Practices in Measuring, Monitoring and Controlling IRR" WATCH . Takeaway 1 Without proper ALM planning and deposit management, the expected Fed rate hike might not generate expected rewards. .

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Southern Bancorp is building wealth for everyone

Independent Banker

Southern Bancorp partners with other community banks to increase loan accessibility and financial literacy to low-income customers. Photo by Dero Sanford. As CEO of Southern Bancorp, Darrin Williams wants to promote relationships between community banks and CDFIs to create more prosperous communities. By Judith Sears. Name: Southern Bancorp. Assets: $2 billion.

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10 trends shaping post-digital banking innovation

Accenture

Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us further into this new era of banking. Today’s banks are more intentional that reactive, more likely to challenge conventions than respect…. The post 10 trends shaping post-digital banking innovation appeared first on Accenture Banking Blog.

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Crypto Exchange BitMEX to Buy 268-Year-Old German Bank to Deliver ‘Banking 2.0’

PYMNTS

The CEO and CFO of the BitMEX cryptocurrency derivatives exchange announced today that they have reached an agreement to purchase a 268-year-old German bank in order to establish “a one-stop shop for regulated crypto products in Germany, Austria, and Switzerland.”. The purchase of Munich-based Bankhaus von der Haydt, established in 1754, is a vital step in its goal of creating “a regulated crypto products powerhouse in the heart of Europe,” said BitMEX Group CEO Alexander Höptner in a blog post.

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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow

Perficient

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Jump-Start Digital Transformation with Change Management

Abrigo

Change Management Helps Financial Institutions with Digitalization Bank and credit union executives who manage the people side of digital transformation have more success. . You might also like this whitepaper, "Leading a Successful Software Implementation." DOWNLOAD. Takeaway 1 Financial institution executives seek additional advances in digitalization that have helped them through the pandemic. .

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Embedding In for the Experience Win

Jack Henry

Quick poll: h ow many financial providers do you use? If you answered 30 to 40, you’re right in line with today’s Gen Z or Millennial couples. It’s a figure that sounds shocking at first, especially to those of us who’ve been around the financial services industry for some time. But, as Ron Shevlin said recently, “In our quest for more convenience in our financial lives, our financial lives have become more complex to manage.”.

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Why community banks should partner with fintechs

Independent Banker

Photo by Pogonici/iStock. With consumer expectations seeming to evolve faster every year, community banks could consider partnering with a fintech to keep up with technological innovation. By Elizabeth Judd. Quick Stat. 71%. of bankers are either strongly interested in or already working with fintechs in digital account opening. Source: Cornerstone Advisors.

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How banks can win the next generation of retail investors

Accenture

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel. From a customer experience perspective, direct investing is nothing new.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Onbe: 2021 Was the Year of Adaptability

PYMNTS

Last year saw workers around the world move out of survival mode and dedicate themselves to finding solutions to meet the needs of our new reality. Onbe CEO Bala Janakiraman expects that innovation to continue as more organizations embrace the digital transformation that working remotely requires. Read his thoughts in the PYMNTS eBook , “In a Word: 50 Thought Leaders Sum Up 2021.”.

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How Are Leading Financial Institutions Navigating the Cryptocurrency Market? 4 Highlights From 2021

Perficient

Cryptocurrencies, such as Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Polkadot, and many more, are taking the investment world by storm. According to CoinGecko, the cryptocurrency market is worth more than $2.35 trillion (as of 01/03/22), and financial institutions, if they haven’t already, are wondering whether they should take a piece of the pie. Although this market seems promising, the potential for big gains does not come without hefty risk.

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Effective Loan Pricing in Today’s Rate Environment

Abrigo

How to Price Loans Effectively Effective loan pricing is more imperative than ever for financial institutions, given the outlook on interest rates and other factors. . You might also like this webinar, "Is Inflation the Big Gift to Your Future Earnings?" WATCH . Takeaway 1 Bankers might have hoped the close of 2021 would bring an end to the challenging rate environment and low yields. .

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How the Semiconductor Shortage Will Impact Auto Lending in 2022

SWBC's LenderHub

Semiconductor supply chain issues caused major headaches for auto lenders throughout 2021 and vehicle production continues to suffer into 2022. In this blog post, we’ll take a deep dive into how demand for computer chips is expected to impact auto sales in the coming months.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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40 Under 40: Emerging Community Bank Leaders awards

Independent Banker

Nominations for 40 Under 40: Emerging Community Bank Leaders 2022 are now open! Click here to nominate. 40 Under 40 seeks to recognize community banking’s brightest, most promising young professionals. Winners are featured in Independent Banker’s June issue. Candidates are judged on the following criteria: Character. Leadership. Community Involvement.

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Are hidden workers a hidden source of talent for banks?

Accenture

I’m sure you’ve read the headlines about people who retired early, went back to school, made career shifts, or decided to pursue their passion projects full-time over the last year or so. And like me, you probably know people personally whose pandemic experiences pushed them to make such changes. This wave of change has contributed…. The post Are hidden workers a hidden source of talent for banks?

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How to Improve Branch Performance & Streamline Branch Operations Processes

Jack Henry

The last two years have called for undeniable change in the financial industry. They’ve called for forced branch closures, highlighted the importance of contact centers, and accelerated adoption of digital channels. They’ve shined a spotlight on the need for banks and credit unions to have technology in place that will improve branch performance so they can offer the service their accountholders deserve.

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We Can All Learn From Crypto.com’s Hack and Response

Perficient

We shouldn’t be that surprised. A couple of weeks ago, Crypto.com, one of the fastest-growing cryptocurrency platforms, was hacked on January 17, 2022. One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. A statement issued by Crypto.com on January 20th said, “transactions were being approved without the 2FA authentication control being inputted by the user,” and the company allowed the transactions to go through without the users providing the

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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The 5 Pillars of BSA – Why They Are Important for Your AML Program

Abrigo

Tips for a strong AML Prog r am that will lead to a successful exam T he task of building a robust AML program may seem overwhelming , but t here is no better place to start than with t he five pillars of BSA. Would you like other articles like this in your inbox? Takeaway 1 Guidance given to the AML industry takes the stress out of building an AML program.

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Banking Trade Group Urges CFPB to Further Study Overdraft Use

Banking Exchange

Follows December’s overdraft report from bureau which considered additional policy guidance Compliance Feature Duties Feature3 Consumer Credit Customers People Compliance Management Credit Risk Compliance/Regulatory.

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Rebeca Romero Rainey: Stronger together

Independent Banker

Photo by Robert Severi. It’s hard to put my finger on exactly what makes ICBA LIVE so special, but I believe it is in a shared sense of purpose that arises whenever community bankers convene. It has been two years since we last came together in person at ICBA LIVE, and I cannot wait for this year’s convention. While virtual events have provided connection, learning and development, there’s something so special about assembling with our communities, where the energy is palpable and we are inspire

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What are equipment financiers missing by not embracing green loans?

Accenture

In the last 12 months or so, I’ve noticed an increasing focus on ESG (environmental, social and governance) initiatives in the finance industry. Banks in Europe are leading the way, driven by regulatory standards and consumer expectations, as well as their own desire to build a sustainable future. In North America, many lenders, including those…. The post What are equipment financiers missing by not embracing green loans?

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.