February, 2022

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What’s threatening data-driven growth for banks?

Accenture

There’s more data available to banks than ever before. So why aren’t they using it to drive growth? Most commercial banks know that making better use of their data would have a significant impact on their business. As I discussed in my first post in this series, data can be used to improve a bank’s…. The post What’s threatening data-driven growth for banks?

Data 514
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10 Commandments for a Financially Secure Future

BankBazaar

Behold! The 10 commandments that can help you part troubled financial waters so you can walk confidently into the ‘promised land’ – a financially secure future! While there’s no one-size-fits-all approach to building a financially secure future, there are certainly some best practices that can help. Remember that while these cannot be carved in stone, they can certainly help part troubled financial waters so you can confidently walk through to the ‘promised land’ of financial security. 1.

Security 147
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Aaron Stetter: Back to Capitol Hill

Independent Banker

The ICBA Capital Summit is the premier event for community bankers looking to advocate for their industry. In person for the first time since 2019, the ICBA Capital Summit in Washington, D.C., is your chance to make your voice heard by your members of Congress—with support from ICBA every step of the way. By Aaron Stetter, ICBA. Community bankers, pack your bags for Washington, D.C.

Community 180
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Fintech in a Flash: 11 Big Questions to Help You Develop a Modern Payments Strategy

Jack Henry

Considering the state of the payments industry and the importance of payments to a financial institution’s business model and revenue goals, every bank and credit union needs a modern payments strategy that supports today’s industry-wide threats and opportunities.

Strategy 179
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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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The Bank Legacy Is Dead: Long Live the Fintech Collision

Gonzobanker

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. It’s been a long two years since bankers and investment bankers nationwide made their annual pilgrimage to the Arizona desert for the Acquire or Be Acquired conference – and ohhh man, a completely different world has emerged since the January 2020 get-together!

Fintech 159

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Banking in the metaverse: the next frontier

Accenture

As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been around for some time, the topic’s momentum has recently accelerated with some analysts now predicting the metaverse to be an $8 trillion opportunity.….

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Seventh Circuit issues decision on FDCPA standing and bona fide error defense

CFPB Monitor

A new decision from the U.S. Court of Appeals for the Seventh Circuit in two consolidated cases analyzes the requirements for Article III standing in a FDCPA case. It also addresses what a debt collector must show to establish that it maintained procedures reasonably adapted to avoid an error as required by the FDCPA’s bona fide error defense. Under the bona fide error defense, a debt collector is not liable for a FDCPA violation if it shows by a preponderance of the evidence that (1) the viol

Policies 147
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Digitally transform through workflow and process automation

Cisco

In the years following the Great Recession, many financial institutions were bogged down with compressed margins, slow revenue growth, high overhead, and costly legacy systems. It all helped contribute to the rise of Fintechs, and Fintechs have been disrupting almost every conceivable area in Financial Services ever since. To remain competitive, financial institutions began their Digital Transformation journey to make workflow and processes automation improvements.

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Data, Data Everywhere. But What Are We to Think?

Jack Henry

Like that parched and ancient mariner surrounded by an undrinkable sea, it’s a special kind of torture to be awash in glorious data and not able to use it. And it stings even more knowing data analytics is critical to being able to serve your accountholders at their moment of need.

Data 148
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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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What is Swift and what would shutting Russia out of it achieve?

TheGuardian

The UK wants to bar Russia from the international payments network – but others doubt the sanction’s value Russia’s invasion of Ukraine has amplified pressure for tougher economic sanctions on Moscow. The Labour leader, Keir Starmer, was among many to call for Moscow to be shut out of Swift – the world’s main international payments network – with the aim of hitting Russian trade and making it harder for its companies to do business.

Maine 142
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Market Commentary: Week of February 22, 2022

SWBC's LenderHub

Last Week. It was another wild and crazy one last week as the markets dealt with the dueling narratives of a flight to quality, risk-off reaction to the growing Ukraine crisis in Europe, and continued inflation pressures at home. We ended the week focused on the former as stocks sold off hard. Corporate credit spreads widened only a touch, probably just a touch because there were no forced sellers.

Marketing 148
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Transforming banking to adapt to the new world

Accenture

Ten years ago, the word “bank” evoked imagery of long lineups, heavy paperwork and months-long processing time. Fast-track to today, and customers want a one-stop solution to cater for an “on the move” lifestyle. Boundaries between differentiated services have blurred and customers’ expectations of banks go beyond their conventional financial needs to encompass all realms….

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Fourth Circuit rules mortgage servicer violated Maryland Consumer Debt Collection Act by charging convenience fees for phone or online payments

CFPB Monitor

The U.S. Court of Appeals for the Fourth Circuit recently ruled that a mortgage servicer violated the Maryland Consumer Debt Collection Act (MCDCA) by charging a $5 convenience fee to borrowers for monthly payments made by phone or online. In Alexander v. Carrington Mortgage Services, LLC , the plaintiffs filed a class action complaint against Carrington, their mortgage servicer, challenging the convenience fees in which they alleged that the servicer had violated Section 14-202(11) of the MCDCA

Maryland 147
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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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“Powering Hybrid Work” in Financial Services

Cisco

The question that I get asked most often by financial services CXO’s is “how do we move beyond just ‘supporting’ Hybrid Work to ‘powering’ Hybrid Work with the right technology stack so that we can address the challenges of attracting and engaging an evolving workforce and keep the organization moving forward in an agile and sustainable way.”. Throughout the pandemic, financial services firms have been prioritizing health and safety of their employees by implementing hybrid work while abiding by

Security 141
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6 Tips for How to Improve the Customer & Member Experience (CX)

Jack Henry

In an age when tech giants have made online and mobile processes fast and enjoyably easy, your accountholders want (and expect) the same simplicity and optionality from your financial institution as they do from Netflix and Hulu. More than 50% of consumers surveyed in a global study want an omnichannel banking experience – the ability to seamlessly switch between physical and digital channels; and 61% of “digitally-centric” consumers are more likely to stay with their primary bank or credit unio

How To 148
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An unintended consequence of holding dollar assets

BankUnderground

Robert Czech, Shiyang Huang, Dong Lou and Tianyu Wang. During the March 2020 ‘ dash for cash ’, 10-year gilt yields increased by more than 50 basis points. This huge yield spike was accompanied by the heavy selling of gilts by mutual funds and insurance companies and pension funds (ICPFs). Focusing on the latter group, we argue in a recent paper that ICPFs’ abnormal trading behaviour in this period was partly a result of the dollar’s global dominance: ICPFs invest a large portion of their

US 139
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Meet the New Comrade, Same as the Old Comrade

SWBC's LenderHub

“I never met a man like this,” Kennedy remarked to another reporter, Hugh Sidey of Time magazine. “[I] talked about how a nuclear exchange would kill 70 million people in 10 minutes, and he just looked at me as if to say, ‘So what?’ – President John Kennedy after his first and only meeting with Soviet leader Nikita Khrushchev in 1961.

Meeting 148
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Concerned about cyber security? It’s time to talk more about cloud

Accenture

A year or so ago, I wrote that moving to cloud was non-negotiable for middle market banks. My reasoning? Cloud enables everything banks want (and need) to do to compete with digital players. Flash forward to today, and most middle market banks have by now dipped their toes in the proverbial “cloud pool”. I’m certainly…. The post Concerned about cyber security?

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FCC Chairwoman proposes ruling declaring ringless voicemails subject to TCPA autodialer prohibition

CFPB Monitor

Although several court decisions have held that ringless voicemails to a consumer’s cell phone constitute “calls” subject to the Telephone Consumer Protection Act (TCPA) autodialer prohibition, the Federal Communications Commission (FCC) has not yet officially weighed in on the question. In 2017, a marketing company filed a petition with the FCC seeking a declaratory ruling that the technology was not subject to the TCPA but the petition was withdrawn.

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What are the biggest ATM security issues?

ATM Marketplace

Physical threats are not the only security concerns for ATMs. Outdated key standards and card skimming are also major issues in the ATM industry. Let's take a closer look at some of these security issues and what causes them.

ATM 134
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Western powers have realised Russia is largely immune to sanctions

TheGuardian

Analysis: Only the financial equivalent of unleashing a nuclear arsenal will dent Russia’s foreign assets war chest Russia-Ukraine crisis: live news The war against Russia is one western countries want to fight with only economic sanctions, not guns. Russia’s conflict with Ukraine , despite its long gestation and planning by Vladimir Putin and his supporters in the Kremlin, was supposed to end quickly once financial retaliation began.

Analysis 139
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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Words which travel the world: global spillovers of the Fed information effect

BankUnderground

Marco Pinchetti and Andrzej Szczepaniak. It is certainly not a mystery that the Fed’s monetary policy is of great importance for financial markets and the global economy. However, in a recently published Staff Working Paper , we show that the Fed’s monetary policy measures are not the only valuable piece of information contained in the Fed’s announcements.

Policies 127
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Market Commentary: Week of February 14, 2022

SWBC's LenderHub

Last Week. It was another week for the ages. On Thursday, the January CPI reading came in much higher than expected (and expectations were pretty high) with price pressure hitting just about every part of the economy. The two-year Treasury note started the morning at about 1.31% and by late morning, post-CPI the note’s yield breached 1.60% before “settling back down” at 1.59 at day's end.

Marketing 148
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Why payments will be forced to innovate in 2022

Accenture

The payments space has surely seen more than its fair share of disruption in the last decade. The advent of service providers like Square, Venmo, Alipay and PayPal has rewritten customer expectations around sending and receiving money. The response of payments incumbents to compete with these new offerings has pushed the industry yet further. Customers….

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Third Circuit holds application of PA usury law to auto loans made to PA residents at out-of-state locations does not violate Commerce Clause

CFPB Monitor

The U.S. Court of Appeals for the Third Circuit recently ruled that the application of Pennsylvania usury laws to vehicle-secured loans made to Pennsylvania residents who travel outside of Pennsylvania to obtain such loans does not violate the Commerce Clause of the U.S. Constitution. The decision could have significant implications for all providers of consumer credit whose operations involve cross-border lending.

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Breaking New Ground: Managing Innovation Fatigue With Effective Automation

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.