January, 2014

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Bank Innovation

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What is the better banking strategy: low expense v low deposit costs?

Jeff For Banks

'Here is a question that dogs us: should we follow a strategy that drives top quartile performance in operating expenses or cost of deposits? If your answer is "yes", your execution better be flawless. Because the two don''t often go together. In my search, described below, only one bank made top quartile performance in both categories. The low operating expense bank typically comes with a limited branch network.

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Branches will never result in 100% Financial Inclusion

Banking 4 Tomorrow

'I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghuram Rajan, has ruffled some feathers with his unconventional approach thus far, but he has his work cut out […].

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Listen to the Voices of Customers About Alerts That Matter

Javelin Strategy & Research

One of Javelin’s goals is to identify when there’s a disconnect between what consumers want and what bankers think consumers want.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Towards a more flexible approach of authentication

Money and Payments

'In July last year, the European Commission published a proposalfor a revised Payment Services Directive (PSD). The proposal draws on the work of the SecuRePay forum of supervisors and requires ‘strong customer authentication’ when a payer initiates an electronic payment transaction. Strong authentication Strong authentication is defined as a procedure for the validation of the identification of a natural or legal person based on two or more elements categorized as knowledge, possession and inhe

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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American Greed: Can being an honest broker be banks and credit unions competitive advantage?

Jeff For Banks

'Americans are becoming more responsible for their financial well being now and into retirement. According to a 2012 Boston College Center for Retirement Research study , 63% of American males (why only males I do not know) participated exclusively in defined contribution (DC) retirement plans in 2007, up from 47% in 1992. Those that participated in defined benefit (DB) pension plans was 16% in 2007, down from 31% in 1992.

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Guest Post: 2013 Economic Year in Review and Outlook by Banker Dorothy Jaworski

Jeff For Banks

'We’ll Miss You, Ben Now that the holidays are over, it is time to recognize that January, 2014 marks the last month as Federal Reserve Chairman for our favorite helicopter pilot, Ben Bernanke. He was just in Philadelphia on January 3rd delivering his last public speech and he nostalgically proclaimed that “the recovery remains incomplete,” which will qualify his comment for the understatement of the year award.

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When Privacy-Wary Consumers Turn Privacy-Weary

Javelin Strategy & Research

Originally posted 1/14/14 Google’s $3.2 billion acquisition of Nest Labs means it’s only a matter of time before some sharp investigator in a crime or terrorism drama taps into a home thermostat to detect if a suspect is in the building – and then turns up the heat by ordering a S.W.A.T.

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