Chris Skinner

SEPTEMBER 12, 2018

I recently did an interview with my American friend Jim Marous over on The Financial Brand. It’s a good interview so I thought I would post my answers here. Feel free to comment! Your newest book, Digital Human, is obviously an outgrowth from your two previous books, ValueWeb and Digital … The post Financial Institutions Aren’t Prepared for the Digital Revolution appeared first on Chris Skinner's blog.

Branding 413

Branding Digital Banking Fintech 413

Payments Dive

SEPTEMBER 21, 2018

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.

Payments 358

Payments Strategy Technology 358

Bank Innovation

SEPTEMBER 24, 2018

Varo Money has selected the Swiss software provider Temenos as its core for its new digital bank. The challenger bank has already received preliminary approval from the OCC on its application for a national banking charter and will begin the building out the digital bank soon. Bank Innovation has reached out to Varo Money about the launch date for […].

Digital Banking 275

Digital Banking Software National Innovation 275

PYMNTS

SEPTEMBER 18, 2018

Sixty years ago today (Sept. 18), a San Francisco startup launched by sending roughly 60,000 credit cards to consumers living in northern California. This startup was a bank, and its innovation was a single card that could be used by consumers to purchase things on credit from many different merchants. The card eliminated the need for consumers to establish credit with multiple merchants, then carry multiple cards issued by each of those merchants to pay for purchases over time.

Payments 259

Payments San Francisco Innovation Cards 259

Advertisement

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

Groups

Insights on Business

SEPTEMBER 13, 2018

If Charles Darwin were still alive, I wonder what he would think about the evolution of banks? Once again, banks are being forced to evolve or die. And financial institutions that fail or refuse to become cognitive and digital will get left behind. It’s survival of the fittest at its finest. Right now, survival is hiding behind a mask of profits. Are the record profits for the financial services industry because of a better economy, or because financial institutions have become better?

Operations 184

Operations Case Study Customer Experience Analytics 184

Chris Skinner

SEPTEMBER 18, 2018

It’s interesting that the Global Financial Crisis (GFC) sparked by Lehman Brothers collapse in September 2008 sparked the FinTech revolution, according to some. I personally think FinTech was bubbling away before the GFC but, certainly, the GFC led to massive investment focus upon changing the system (almost $100 billion since … The post How Lehmans collapse started the FinTech fire appeared first on Chris Skinner's blog.

Fintech 375

Fintech System 375

Payments Dive

SEPTEMBER 13, 2018

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Digital Banking 322

Digital Banking Conference Customer Experience Fintech 322

Bank Innovation

SEPTEMBER 13, 2018

Mastercard announced a new B2B payments platform for merchants yesterday, built using Microsoft Azure, the software company's cloud computing service. The service, called Mastercard Track, aims to streamline and automate the process of merchants sourcing and obtaining goods through vendors, paying for said goods, and reconciling payment with accounts receivable, also known as procure-to-pay.

Payments 271

Payments Software Company America 271

PYMNTS

SEPTEMBER 19, 2018

Amazon.com announced Wednesday (September 19) that it launched in Turkey, enabling consumers in the country to shop from millions of products over the internet. In a press release , Amazon said Amazon.com.tr is now live, featuring products in 15 different categories including books, consumer electronics, sports, outdoor, tools and more. “Our mission at Amazon is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, at great pri

Tools 202

Tools Branding Online Retail 202

Advertisement

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

Community Bank

Payments Source

SEPTEMBER 17, 2018

Uber’s corporate existence has jumped from one PR crisis to another, but the company has always been lauded for how seamlessly it handles payments. Until now.

Payments 143

Payments Company Cards 143

Bobsguide

SEPTEMBER 6, 2018

Successful business owners require a clear understanding of their company’s financial positioning, establishing whether their security holdings and cash balances have breaks. In 2018, everyone wants to get this information quickly, correctly and cost-effectively. In bookkeeping, a bank.

Technology 146

Technology Security Company 146

Chris Skinner

SEPTEMBER 25, 2018

I’m working on my next book already. Digital Human only came out a few months ago, and here I am off already on a new one. I’m not going to share too much about it yet, as it won’t come out for two years, except to give you some clues on … The post Which banks do ‘get IT’? appeared first on Chris Skinner's blog.

Case Study 372

Case Study Study Digital Banking Fintech 372

Payments Dive

SEPTEMBER 11, 2018

Let's take a look at the what blockchain is, and how it can help transform the mobile payments industry.

blockchain 402

blockchain Mobile Payments Industry 402

Advertisement

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

Lending

Insights on Business

SEPTEMBER 21, 2018

The war for talent. Regulatory uncertainty. Keeping my customers, my customers. These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundam

Conference 115

Conference Customer Experience Industry Trends 115

PYMNTS

SEPTEMBER 12, 2018

In tech, innovation is everything. In innovation, intellectual property is, well, almost everything — it can be the hardware, the software, the processes that come from creative endeavor. And patents? Well, consider them a form of competitive advantage. News came recently, when it comes to patents tied to the blockchain landscape, that Thomson Reuters found China, and Alibaba , to have had an outsized showing.

blockchain 201

blockchain Puerto Rico social media Innovation 201

Payments Source

SEPTEMBER 16, 2018

Executives from four companies—Worldnet co-founder John Clarke, Payrailz CEO Fran Duggan, CardFree CEO Jon Squire, and Sionic Mobile CEO Ron Herman— view Uber and Amazon as drivers of the shift to an "unattended" retail experience that removes human interaction from the process of making a payment.

Fintech 131

Fintech Retail Mobile Payments 131

Bobsguide

SEPTEMBER 17, 2018

Organisations are met with operational risk wherever they turn. On the one hand, they encounter risks relating to employee behaviour, third parties, statistics and controls. On the other, equally important cultural, moral and ethical risks are also causing disruption.

Fintech 140

Fintech Operations 140

Advertisement

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Chris Skinner

SEPTEMBER 2, 2018

There’s been an interesting but hidden trend taking place. It started in China with Tencent and Alipay and has now gone global. The phenomenon is called QR codes. QR, or Quick Response if you prefer the longer form, is a code that originated in Japan in the 1990s, and has … The post Will QR codes wipe out cash and cards? appeared first on Chris Skinner's blog.

Cards 370

Cards Trends Digital Banking Fintech 370

Payments Dive

SEPTEMBER 27, 2018

There are three major problems that are keeping the blockchain out of the mainstream: poor reputation, lack of education and lack of full solutions.

blockchain 331

blockchain 331

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Today’s contact center is the critical human voice of successful multi-channel delivery.

Technology 113

Technology Resources Fraud Strategy 113

PYMNTS

SEPTEMBER 27, 2018

Western Union is reportedly considering a sale of its business payments operation, unnamed sources told Bloomberg on Wednesday (Sept. 26). The sources said a deal could give Western Union a $500 million boost, and that the institution plans to start discussing a sale with potential buyers in a few weeks. They noted, however, that Western Union has not definitively decided to sell its business payments unit and that its plans remain confidential.

Payments 198

Payments Conference Operations Taxes 198

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

Payments Source

SEPTEMBER 18, 2018

Singapore-based money transfer platform TransferTo is working with Stellar.org to facilitate low-cost blockchain-based cross-border remittances for underbanked and unbanked consumers in emerging markets.

blockchain 123

blockchain Marketing Payments 123

Bobsguide

SEPTEMBER 5, 2018

Across financial services artificial intelligence (AI) is no longer the stuff of the future. It has been embraced by banks supported by third party fintechs, providers, and technology departments within banks keen to use their own resources to drive their use of the robotic process automation (RPA).

Industry 114

Industry Report Resources Fintech 114

Chris Skinner

SEPTEMBER 23, 2018

I talk about 1,000s of start-up companies doing one thing brilliantly well, and was looking for an anecdote that might help me talk about this better … and found one. It goes like this: A ten-year-old boy decided to study judo, despite the fact that he had lost his left … The post What’s your one move? appeared first on Chris Skinner's blog.

Study 362

Study Company Digital Banking Fintech 362

Payments Dive

SEPTEMBER 18, 2018

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

Customer Experience 296

Customer Experience Chicago Innovation ATM 296

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation