June, 2022

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Savvy banks look to AI to regain customers’ trust

Accenture

The pandemic has shown us the dangers of putting efficiency above all else. Systems and processes, at organizations around the world, that were tuned close to perfection were upended when an unexpected catastrophe struck. Human ingenuity and empathy came to the fore in crafting a multitude of responses to the calamity. Now as we emerge…. The post Savvy banks look to AI to regain customers’ trust appeared first on Accenture Banking Blog.

US 540
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Top 15 banks reveal secrets of digital success

Accenture

The top 15 global banking giants are generating their combined revenues and profits at a pace that’s well ahead of the average performance of their smaller competitors. What’s more, these big “winning banks” are harnessing their vast investments in digital technologies to help accelerate their growth. The success of these global giants provides valuable lessons….

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Becoming a “Bahama Mama” Crypto-Style: A Closer Look at The Digital Asset Landscape in The Bahamas

Perficient

Members of Perficient’s Digital Asset Team have advised followers in multiple online articles about the digital asset revolution and relevant regulations affecting the same in the United States. Some of these online articles can be found here: OCC Provides Roadmap for National Banks and Savings Associations To Conduct Crypto Activities – Perficient Blogs.

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PayPal changes up its pricing

Payments Dive

In a move that could increase or decrease charges for merchants, the company said it aims to better distinguish between personal and commercial payments on its system.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Preparing For the 7 Waves From The Fed Hike

South State Correspondent

Last week the Federal Reserve hiked interest rates by 75 basis points – its most significant hike since 1994. This decision coincided with rate hikes by the Swiss National Bank, its first since 2007, the Bank of England, and the European Central Bank announced at an emergency meeting that they would raise interest rates next month and again in September.

More Trending

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Why You Shouldn’t File Income Tax Returns Earlier Than June 1st

BankBazaar

Always file your ITR promptly? Looking to file your ITR before June? Hold your horses. Here’s why you shouldn’t. Are you the sort of person that rushes to file their income tax return as early as possible so that it’s done and dusted? Are you very proud of that gold certificate the income tax department sent you for timely filing? So, if you’re mulling filing your returns before June, you might want to reconsider after reading this.

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European banks gain vital edge in race to the cloud

Accenture

European banks are starting to overcome the obstacles that slowed their shift to cloud computing. And in the race to recover lost ground, they can learn from the experiences of their counterparts in the US and Asia. One of the biggest lessons European banks need to take to heart is the importance of selecting the…. The post European banks gain vital edge in race to the cloud appeared first on Accenture Banking Blog.

US 525
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How to Combat the Great Resignation 2022 | FinTalk

Jack Henry

“It’s never been harder to hire and retain the right people,” Holly Novak, Chief People Officer at Jack Henry, recently said about the “Great Resignation.”. According to the U.S. Bureau of Labor Statistics , a record number of people voluntarily left their jobs in 2021, and the 11.3 million job openings in February 2022 remained near all-time highs.

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Startup Metropolis snags $167M to scale

Payments Dive

Metropolis Technologies, which uses computer vision and machine learning for parking payments, plans to use the funding to scale, aiming to hire 500 workers by the end of the year.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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CFPB issues request for information on relationship banking and customer service

CFPB Monitor

The CFPB has issued a request for information (RFI) that seeks comments from the public “on what customer service obstacles consumers face in the banking market, and specifically what information would be helpful for consumers to obtain from depository institutions pursuant to section 1034(c) of the Consumer Financial Protection Act.“ Section 1034(c) requires depository institutions subject to CFPB supervision (i.e. those with more than $10 billion in assets) to provide timely responses to cons

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Who were ICBA’s Top Lenders of 2022?

Independent Banker

The Peoples Bank helped the Jones family of Legacy Dairy in Hiseville, Ky., relaunch their business. From left, Ally Jones; bank chairman, president and CEO Terry L. Bunnell; and Doug, Genelle and Jagger Jones. Photo by Linkes Photography. Last year, community bank loan producers were faced with both record-low interest rates and a glut of deposits.

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Know Your Rights! Credit Card Billing Rules from July 1st, 2022

BankBazaar

Here’s everything you need to know about Credit Card billing, effective from July 1st, 2022, as defined by the RBI’s guidelines around Credit and Debit Card issuance released in April. On April 21 st , 2022, India’s central bank, the Reserve Bank of India, released a new set of guidelines pertaining to the issuance of both Credit Cards and Debit Cards in India.

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New ESG laws will force big changes on banks

Accenture

Banks in Europe need to prepare for the biggest set of regulatory changes since the aftermath of the 2008 global financial crisis. They’ll soon have to comply with sweeping sustainability rules drafted by national governments and financial services regulators. The impact of the proposed sustainability requirements will be one of the major forces shaping the….

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Market Commentary: Week of June 6, 2022

SWBC's LenderHub

Last Week. It was another wild rollercoaster ride for the financial markets in the holiday-shortened week as equities, corporate debt, and risk-free rates reminded me of Evelyn Cross (Faye Dunaway) in the 1974 classic, Chinatown, “Hard landing, soft landing, worst is over, still more to come, long rates capped, still have a long way to run, etc.”.

Marketing 148
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Card fees: the price hike nobody is talking about

Payments Dive

"The Visa-Mastercard duopoly controls about 80% of the market share, allowing them to raise fees indiscriminately and with no formidable opposition," contends Doug Kantor, general counsel for the National Association of Convenience Stores.

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CFPB issues order terminating Upstart no-action letter

CFPB Monitor

The CFPB issued an order last week terminating the no-action letter issued to Upstart Network, Inc. on November 30, 2020 for a 36-month term (NAL). The NAL was essentially a renewal of the no-action letter issued to Upstart in September 2017, which was the first no-action letter issued by the CFPB. The NAL was issued in connection with Upstart’s automated model for making underwriting and pricing decisions on applications by consumers for unsecured, closed-end loans.

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Brad M. Bolton: Working through difficult times

Independent Banker

Photo by Chris Williams. Working through any difficulty or crisis at your community bank won’t be a walk in the park, but it may lead to an experience for which you’re truly grateful. As a community banker, you’re either going through a crisis or you’re preparing for one. Back in the late ’90s and early 2000s, our bank faced a significant challenge around loan quality.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD

Bobsguide

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

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Why money in the metaverse is a huge opportunity for banks

Accenture

You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will come full circle. Direct exchange of the goods being traded is the oldest form of value…. The post Why money in the metaverse is a huge opportunity for banks appeared first on Accenture Banking Blog.

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5 Things My Father Taught Me About Money

BankBazaar

Learning how to manage finances is a lifelong process. Here are five dad-approved tips to help you manage your money better! Let’s face it, financial advice from fathers is usually beneficial. My grandfather had seven sons, the third of whom was my father. Obviously, growing up in such a large family was not easy. My grandparents, on the other hand, did an excellent job of preparing seven young boys for life. . ?

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BNPL extends to gas, groceries

Payments Dive

Buy now-pay later providers have made their financing services more available for everyday purchases, offering consumers a tool to deal with inflation.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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Market Commentary: Week of June 13, 2022

SWBC's LenderHub

Last Week. Last week marked the market’s final confirmation that corrosive inflation is out of the barn with the Fed hopelessly behind trying to play catch-up. The choice for the Fed now is to either stay the course with relatively measured policy tightening and accept the potential for continued growth in inflation or attack inflation with more aggressive tightening and send the economy into a deep recession.

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CFPB issues advisory opinion on permissibility of “convenience fees” charged by debt collectors subject to the FDCPA

CFPB Monitor

The CFPB has issued an advisory opinion that addresses when the Fair Debt Collection Practices Act permits a debt collector to charge “pay-to-pay” or “convenience fees,” such as fees imposed for making a payment online or by phone. . FDCPA section 808(1) prohibits debt collectors from collecting “any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.

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Peter Kulik Innovation Award: How Auriga’s WWS is innovative

Bobsguide

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers.

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Banks plot new ways to win the scramble for talent

Accenture

Ask any school-leaver what profession they want to enter, and banking is unlikely to appear on their short-list. The banking industry has an image problem among job-seekers. And it’s worsening an increasingly severe shortage of talent. The scramble for talent is one of the Accenture Banking Top 10 Trends for 2022. Banking executives in Europe…. The post Banks plot new ways to win the scramble for talent appeared first on Accenture Banking Blog.

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Breaking New Ground: Managing Innovation Fatigue With Effective Automation

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.