September, 2023

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Community Banks Are Missing Out on the Value of Social Media

The Financial Brand

This article Community Banks Are Missing Out on the Value of Social Media appeared first on The Financial Brand. Nearly 9 in 10 community and regional banks are active on social media, but they lag on using it for sales. Meanwhile, examiners are keeping tabs. This article Community Banks Are Missing Out on the Value of Social Media appeared first on The Financial Brand.

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How financial institutions of all sizes can seize the instant payment opportunity

Payments Dive

FedNow is driving adoption of instant payments— here’s what financial institutions need to know.

Payments 432
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'Quintessential community bankers' make branches valuable assets

American Banker

Lisa Rickert and Ruth McCord, who manage branches for Nicolet National Bank, share a passion for connecting with their customers and supporting their communities.

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Reviving the central bank: Getting (everyone) on the data train

Accenture

In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they can fulfil their mandate. In this post, they explain how central banks can go about changing the way they use data and… The post Reviving the central bank: Getting (everyone) on the data train appeared first on Accenture Banking Blog.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Making Banking Frictionless: The Rise of Embedded Finance

The Financial Brand

This article Making Banking Frictionless: The Rise of Embedded Finance appeared first on The Financial Brand. What does it take to be successful with an embedded finance strategy? And what do nonbank platform partners value most? IBM research offers some insight. This article Making Banking Frictionless: The Rise of Embedded Finance appeared first on The Financial Brand.

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Why More Banks and Credit Unions Are Using Environmental Graphics in Branches

The Financial Brand

This article Why More Banks and Credit Unions Are Using Environmental Graphics in Branches appeared first on The Financial Brand. Environmental graphic design is a retail trend that’s made its way into the banking industry. Check out this gallery of examples from bank and credit union branches. This article Why More Banks and Credit Unions Are Using Environmental Graphics in Branches appeared first on The Financial Brand.

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Small Kansas bank failed because its CEO fell for a crypto scam: Report

American Banker

Two months after the mysterious failure of the Heartland Tri-State Bank in Elkhart, Kansas, a news article sheds light on its downfall. CEO Shan Hanes was involved in a cryptocurrency hoax involving a $12 million wire payment, according to the Bloomberg Businessweek report.

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Micromanagement or empowerment? Why not try both?

American Banker

When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.

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Banks, credit unions get dementia training to fight financial abuse

American Banker

More elderly consumers are being diagnosed with Alzheimer's and dementia — making them vulnerable to scammers. Financial institutions are seeking special certifications to better equip themselves to help.

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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3 Ways Generative AI Will Transform Banking

Accenture

One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global GDP. So what, exactly, will gen AI mean for banks? Much of the conversation today around the technology generates more heat than… The post 3 Ways Generative AI Will Transform Banking appeared first on Accenture Banking Blog.

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Data – The Lifeblood of Intelligence Automation

Perficient

With all the hype around artificial intelligence (AI), AI can feel complicated, distant, or foreign. But guess what? It’s not new news and it doesn’t need to be complicated; it’s just a revolution of how we leverage data! Let’s take a quick dive into the data-driven universe of AI (i.e., intelligence automation). This article breaks down how data powers intelligence automation.

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Small businesses embrace digital payments

Payments Dive

Small business owners envision a cashless future, according to card giant Visa, even as some legislators move to protect unbanked and underbanked consumers.

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Making the Instant Payment Decision

South State Correspondent

Most banks have still not committed to RTP® or FedNow SM for their commercial customers – a bank’s most significant single profit driver. Most banks ignore instant payments or are still worried about fraud and research. The irony is that of the estimated $25 trillion in B2B payments in the U.S., 33% are still made via check that contains more than $8B of fraud per year.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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ACH fraud: Lessons for AML programs from a recent court case

Abrigo

Court case: Credit union held liable for ACH fraud losses A construction company argued the financial institution "failed to establish a reasonable routine" for monitoring suspicious activity alerts tied to ACH. Learn strong approaches to identifying, evaluating, and reporting suspicious activity in this BSA Guidebook Download now Takeaway 1 A credit union was recently found liable for fraudulent ACH transactions totaling $559,000.

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California’s Proposed “Delete Act” Would Create a ‘Do Not Sell’ List for Data Brokers

CFPB Monitor

California continues to be at vanguard of data privacy rights. The latest effort by California legislators to protect consumer privacy rights focuses on data brokers, who under the proposed California Senate Bill 362 , aka the “Delete Act,” would be required to recognize and honor opt-out signals from Californians. The law seeks to expand on the deletion and opt-out rights provided under the CCPA, which currently requires a Californians to submit their deletion and opt-out requests on a compa

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Shifting from compliance to value with ISO 20022

Accenture

The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR+, and on the European Market Infrastructures of T2 (March 2023), Euro 1 (March 2023) and CHAPS RTGS (June 2023). Early data reveal a… The post Shifting from compliance to value with ISO 20022 appeared first on Accenture Banking Blog.

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Dreamforce Takeaways for Financial Services: Finance Top 5

Perficient

Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. It’s a place where Trailblazers from all over the world come together to learn, network, and be inspired. One of the key themes of this year’s conference was the future of finance. Salesforce CEO Marc Benioff and others talked about how AI is transforming the finance function and how Salesforce is helping finance leaders achieve their strategic priorities.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Congressional committee passes bill to thwart CBDC

Payments Dive

The House Financial Services Committee advanced a bill last week that would block the creation of a central bank digital currency.

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Loan Portfolio Asset Allocation Is About To Cause Problems For Banks

South State Correspondent

Ask most banks how they construct their lending portfolio, and they say that “it is what the market gives them.” That is not a great answer. That level of passivity will likely cause us to lose 75+ banks during the next downturn. Loan portfolio asset allocation should be active. Credit risks are increasing, and a brief window is available to solve problems on the margin.

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Why Internet Bank Fraud is So Much More than IP Addresses

Abrigo

Internet bank fraud is here to stay; learn how to detect and stop it. Every type of fraud has something unique it leverages to dupe unsuspecting citizens. Learn what is different about internet bank fraud. Would you like other articles like this in your inbox? Takeaway 1 It is important to monitor fraud effectively and consistently. Takeaway 2 Stay informed of trends in mobile fraud as well as internet bank fraud.

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“Pig Butchering”: FinCEN Issues Alert on Virtual Currency Scam

CFPB Monitor

On September 8, 2023, the Financial Crimes Enforcement Network (“FinCEN”) released an alert regarding a notorious virtual currency scam called “pig butchering,” because, unfortunately, it resembles the “fattening a hog before slaughter.” These scams are primarily perpetrated by criminal organizations in Southeast Asia where these scams are also called “Sha Zhu Pan.”.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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One big idea to turn payments fraud from risk to opportunity

Accenture

While unfortunate, the rising tide of fraud is not necessarily surprising. Financial criminals have been targeting digital transactions for over three decades. As technology has evolved, so have their tactics.   The dial-up world of the 1990s was a golden age for credit card telephone fraud schemes. The smartphone explosion along with other digital devices and… The post One big idea to turn payments fraud from risk to opportunity appeared first on Accenture Banking Blog.

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ITC 2023 in Vegas – Are You Ready, Insurers? (We Are!)

Perficient

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities.

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Square CEO to depart

Payments Dive

Alyssa Henry, CEO of Block’s merchant business Square, will leave the company just days after a service outage left merchant clients unable to process payments.

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Bank Impact of “Higher For Longer” Interest Rate Environment

South State Correspondent

On September 20, 2023, the Federal Open Market Committee (FOMC) left its benchmark rate unchanged, but it would be a mistake to conclude that the committee did not send a strong message about the projected path of future interest rates. The FOMC revised its view on future projected interest rates – rates will be “higher for longer” or perhaps higher for the foreseeable future.

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Breaking New Ground: Managing Innovation Fatigue With Effective Automation

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.