South State Correspondent

FEBRUARY 23, 2015

'In the quest for greater profitability, one strategy that we are employing here at CenterState Bank is the move to be less transactional and more relationship based products. While lots of banks say they are about the relationship, few banks can point to anything more concrete other than delivering “the personal touch.” Having good people and an accessible CEO is just the price of entry for relationship banking.

Strategy 235

Strategy Marketing 235

Abrigo

FEBRUARY 25, 2015

'By Brad Spence, Director of Enterprise & Valuation Teams, Sageworks. Think performing quality business valuations is important? Consider this statistic: Roughly one in every three business-sale engagements for brokers over the last 12 months ended without a transaction, and unrealistic asking prices were a major factor in the failed deals, a recent survey says.

Guidelines 200

Guidelines Survey Analysis Capital 200

Celent Banking

FEBRUARY 26, 2015

'The branch is dead, long live the branch! Controversy around the wisdom (or not) of investing in the branch channel amidst rapidly growing digital banking adoption is showing no signs of letting up. Consider three articles published in the past week: Bank Innovation covering Associated Bank branch closures to fund digital channel initiatives. BTN coverage of Wells Fargo branch/digital convergence alongside the banks’ steadfast advocacy for maintaining its massive branch presence.

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FDIC Retail Digital Banking User Experience 198

SWBC's LenderHub

FEBRUARY 17, 2015

'Caitlin Regan, "Cheers Bar," CC By 2.0. I vaguely remember hearing the theme song from the 1980s sitcom, "Cheers," as a kid when I would visit my grandparents'' house during the summer. It was always on right before the 10 p.m. news, and even to this day, when I hear the opening score, I see my grandmother''s orange and brown paisley couch and smell the scent of homemade tortillas (a constant and wonderful staple in my grandmother''s kitchen!).

113

113

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Independent Banker

FEBRUARY 16, 2015

'A Second Cyberdefense. By Noah W. Wilcox, Grand Rapids State Bank. Information is the new coin of the realm, and financial information is the most widely prized. Today protecting rapidly escalating volumes of faster-moving information has become one of the most pressing technology challenges for businesses and other organizations. Nowhere is this more consequential than in the cybersecurity undertaken by the nation’s financial sector, including community banks.

Maine 107

Maine Community Bank Industry Community 107

South State Correspondent

FEBRUARY 17, 2015

'The war of corporate banking is being fought over cash management. Unfortunately, many community banks are at a disadvantage because they''re under-armed. Most of the deficiency stems from strategy as it is rare we hear of a bank where building out their cash management offerings is a priority. That is a mistake, as dollar-for-dollar expanding your corporate cash management suite is one of the best investments you can make given its high return.

Management 235

Management Community Bank Community Strategy 235

Abrigo

FEBRUARY 10, 2015

'By Brad Spence, Director of Valuation Solutions, Sageworks. Remember the old saying, “Make hay while the sun shines”? It’s a good reminder that one should take advantage of opportunities while they’re available. Valuation services represent one good opportunity for growth that many accountants recognize and are taking steps to address.

How To 195

How To Examples Taxes Report 195

Celent Banking

FEBRUARY 3, 2015

'Last week Google announced that it will be rolling its email based money transfer system to the UK. The feature was launched about two years ago in the US and allowed those with a Gmail account to hover over a $ sign and add money to an email message like an attachment. It is expected that it would work similarly in the UK, with a $ sign naturally replaced by £.

Google 191

Google Payments Apple US 191

Jack Henry

FEBRUARY 4, 2015

'Author: Danny Payne, DanPayne@jackhenry.com. The world of mobile technology and app based technology has completely changed the way all of us obsessively monitor our phones. Let’s be honest, some of us spend as much time “playing” with our phone as we do working on it. These app based technologies have changed travel, social media, news, and entertainment.

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social media Customer Experience User Experience US 95

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Groups

Independent Banker

FEBRUARY 16, 2015

'What’s in store for mobile in 2015? By James DeBello. In 2014, mobile deposit capture technology became a staple for more than 3,000 banks and 33 million Americans. With the rapid adoption and ongoing acceptance of banking with a smartphone and smartphone camera, the banking industry is poised for even more growth in mobile banking in the coming year.

San Diego 101

San Diego Mobile ATM Trends 101

CFPB Monitor

FEBRUARY 4, 2015

'Alan S. Kaplinsky The next meeting of the CFPB’s Consumer Advisory Board will take place on February 19 in Washington, DC. The focus of the meeting will be to “discuss trends and themes related to consumer and financial well-being and medical debt.” The meeting is open to the public and will be recorded. The CFPB on December 11 of last year held a field hearing about medical debt collection.

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DC Washington Meeting Trends 103

South State Correspondent

FEBRUARY 18, 2015

'For many banks, loan structuring is a one size fits all effort. Like Henry Ford said about the Model T –Customer can have any color they would like in the car as long as it was black, banks say that their value proposition is service, yet offer few choices when it comes to loan structuring.

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Video 233

Abrigo

FEBRUARY 24, 2015

'It may still be early in the New Year, but the U.S. economy is looking promising for 2015. A resurgent job market (with 257,000 U.S. jobs added in January , following two very strong months in November and December) is most telling, and leaving many Americans with smiles on their faces. Along with steady job creation, wages are also on the rise. January also pointed to an average hourly wage shift – rising 12 cents to $24.75 in January, a jump of 0.5 percent.

Lending 190

Lending Alaska Regional Indiana 190

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Celent Banking

FEBRUARY 18, 2015

'Celent’s Innovation and Insight Day is about a month away, and I couldn’t be more excited. We have great external speakers bookending the day, and we’ll be exploring exciting technology implementations with 18 Model Banks in five categories (plus Celent’s Model Bank of the Year): • Digital. • Omnichannel. • Legacy and Ecosystem Transformation. • Innovation and Emerging Technologies. • Payments.

Innovation 153

Innovation social media Kansas New York 153

Jack Henry

FEBRUARY 25, 2015

'Author: Clarke Farmer, CFarmer@ProfitStars.com. CEOs and Chief Lending Officers, have you ever met a young lender that seemed to see his/her shadow while out on a business development call? Then, just like the groundhog, that lender will retreat back to the burrow with nothing more than a prospect’s business card. If so, then you are not alone. In the last 60 days, I had several conversations with bank executives in Minneapolis, Oklahoma City, Fresno and Atlanta on that very topic.

Oklahoma City 91

Oklahoma City Fresno Oklahoma Minneapolis 91

Independent Banker

FEBRUARY 24, 2015

'Winning connections with Gen Y customers come with a few unspoken protocols of marketing and communication etiquette. By Kathryn Jackson Fallon. Four Rules of Engagement. 1. Seek permission. Texting millennials enters their private zone. Ask permission before texting or emailing them, and don’t abuse the privilege of your direct access with over-communication. 2.

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Millennials Community Bank Community social media 100

CFPB Monitor

FEBRUARY 17, 2015

'Ryan J. Richardson and Richard J. Andreano, Jr. Late last week, on February 12, the CFPB announced actions against three mortgage companies for alleged violations of Regulation N , the Mortgage Acts and Practices Advertising Rule. Among other restrictions, Regulation N bars any commercial misrepresentation of the relationship between a credit provider and a government.

Lending 99

Lending Regulation Groups Taxes 99

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South State Correspondent

FEBRUARY 4, 2015

'Bank of Tokyo-Mitsubishi UFJ is proving assembly lines shouldn’t be the only ones with robots as it introduces Nao, the world’s first banking robot into its branches next month. Nao stands two feet tall, speaks 19 languages and doesn’t take any breaks. Developed by Aldebaran Robotics, a French company owned by Softbank, Nao is also one of the first robots to recognize and “feel”/mimic human emotion.

Company 228

Company 228

Abrigo

FEBRUARY 17, 2015

'Following the recent recession, U.S. commercial bank loan portfolios have continued to expand. As of the third quarter of 2014, the total value of portfolios was $7.4 trillion, up from $6.5 trillion at the end of the third quarter of 2011. Which areas of lending and what banks are driving the expansion? A recent issue of Banking Insights , published by the Federal Reserve Bank of St.

St. Louis 190

St. Louis Lending Community Bank Regional 190

Celent Banking

FEBRUARY 27, 2015

'Over a year ago, we published a 2014 edition of our annual Top Retail Payment Trends Report ( 2015 edition is here ), in which we distinguished between app-based wallets – majority of mobile payments solutions in the market at that point – and device-based wallets. We suggested that payments would become ever tighter integrated into the device and the operating system (OS) and that we will see the emergence of device-based wallets, “which store securely on the phone a token as

Mobile 152

Mobile Samsung Google Apple 152

Gonzobanker

FEBRUARY 18, 2015

'I think ever since GonzoBanker’s mother ship, Cornerstone Advisors , was founded over 13 years ago, Bank Director has hosted its “Acquire or Be Acquired” conference (or, as all the regulars call it, “AOBA”) in our back yard here in sunny Scottsdale or Phoenix, Ariz. Well, my partner Steve Williams and I finally broke down and attended. Here is a recap of the flurry of activity at this year’s event.

Conference 88

Conference Community Phoenix Arizona 88

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

Independent Banker

FEBRUARY 16, 2015

'Community banks should prepare for several significant new ACH rules in 2015 and 2016. Here are a few. By Jennifer L. Kirk. Unauthorized entry fee. The ACH Network wants to rid itself of unauthorized entries, and the new strategy is to fine Originating Depository Financial Institutions that send unauthorized entries. In a nutshell, for every ACH transaction that is returned as R05, R07, R10, R29 or R51, the ODFI will incur a fee that will range from $3.50 to $5.50.

Industry 97

Industry Payments Community Bank Operations 97

CFPB Monitor

FEBRUARY 3, 2015

'Ryan J. Richardson and Richard J. Andreano, Jr. On January 29, the CFPB proposed amendments to the portions of Regulation Z governing mortgages made by small creditors. In the same notice, the CFPB also proposed amendments to Regulation Z’s definition of the term “rural,” which controls certain special permissions for small creditors operating predominately in areas that satisfy the definition.

Operations 95

Operations Regulation Payments Maine 95

South State Correspondent

FEBRUARY 26, 2015

'One of the biggest assets a bank has goes untapped in probably 95% of banks. Everyday term sheets are produced on loans, customer problems are handled and new ideas arise. Unfortunately, management hasn’t put a system in place, and because bankers are busy it is hard to carve out 20 minutes to share their experience and knowledge with their co-workers.

System 224

System Management 224

Abrigo

FEBRUARY 3, 2015

'By Ed Bayer, Vice President at Sageworks, and Johnathan Williams, Account Executive at Sageworks Though it may be often overlooked, scenario planning allows bankers to assess the outcome of the ALLL calculation under various assumptions or “scenarios.” Bankers can then estimate the impact that ALLL-calculation variables may have on the final reserve without having to perform a completely new calculation.

Exercises 190

Exercises Capital Examples Survey 190

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation