January, 2021

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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

With the expanded success of ecommerce in the last twelve months, brands have more opportunities than ever to engage in digital channels with their consumers and stand out from the competition. Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19.

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Blockchain takes on forgeries, counterfeits

Payments Dive

Counterfeiting is an absolutely massive industry, logging in trillions of dollars every year. It can be a big threat both to consumers who unknowingly purchase these products and retailers as well looking to sell legitimate products.

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How can high human care boost your bank’s performance?

Accenture

What are the best indicators of someone’s potential at work? If you said education, tenure, job level, industry, geography or company size, you’d be partly right. Our research found that these factors account for 9 percent of someone’s work potential. Nine percent is good. But what if you could do better—drastically better? Well, you can.…. The post How can high human care boost your bank’s performance?

Industry 439
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How Mexico’s Central Bank Plans To Move Payments To Digital

PYMNTS

In Mexico, the pandemic is moving the needle toward digital payments — specifically mobile payments — to become more widely embraced by businesses and consumers alike. Slowly. In an interview with PYMNTS' Karen Webster, Miguel Diaz , general director of payment systems and market infrastructures at the Central Bank of Mexico (Banxico), said that making and receiving payments across devices in an affordable manner, with faster payments infrastructure already in place, means that “every Mexican

Payments 363
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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Can biometric cards ride the surge in contactless payments?

Payments Source

Biometric authentication has always been a challenging subject with consumers, who are accustomed to using the technology to unlock their phones but are still wary about how much personal information they share with retailers and card issuers.

Cards 215

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Six Ways to Protect Yourself and Your Family on Data Privacy Day

Perficient

This article was co-written by Iman Watson, senior solutions architect, and Kailey Hughes, lead development representative. As we mostly are working remotely these days, securing your space when you’re not in the safeguards of the office walls are critical. Perficient places a high value on data security and has several processes and tools in place to protect colleague and client information, but what about the everyday person?

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A new administration spotlights cross-border payments

Payments Dive

Matt Montes is U.S. general manager at Paysend and has nearly 30 years of financial services experiences, most recently serving as president of Catalina Card Services. He founded and led AccountNow, the first online D2C prepaid debit card company in the U.S., which was acquired by Green Dot Corporation. Matt shares with us his hope for the future.

Payments 508
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The Challenge and Impact of ISO 20022 for banks

Accenture

The global adoption of ISO 20022 is the most far-reaching and widely underestimated development in payments today. It’s not shocking that the transition hasn’t attracted the attention it merits. ISO 20022 is complicated and can seem downright mysterious even to payments specialists. The new standard has also been a long time coming. Some financial institutions….

Payments 442
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Robinhood May Sell Shares Directly To Users If It IPOs

PYMNTS

Robinhood is considering selling shares directly to its users if it opts to hold an initial public offering (IPO). The FinTech group is reportedly mulling setting aside a significant number of shares for users if it goes public, but it has yet to make any final decisions, according to Bloomberg, who cited unnamed sources. Bloomberg notes that such an offering would be unusual, as retail investors generally do not get an opportunity to participate in an IPO at the offering price.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Lessons Learned from the 2020 Atlantic Hurricane Season

Jack Henry

Many communities, especially in Louisiana, are still in recovery mode from the 2020 hurricane season, and that there’s still a lot of hard work ahead. Our thoughts and well wishes remain with all of those impacted during this very difficult year. As I reviewed past articles I’ve written on the Atlantic hurricane season and its effect on financial services, I used the word “observations” instead of “lessons learned” because when some of those observations are of the same challenges repeated time

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PayPal partners with Ingo Money on Venmo check deposit

Payments Source

PayPal’s Venmo has launched a new “Cash a Check” feature on its mobile app to some customers. The offering is made in partnership with Ingo Money and its parent, First Century Bank.

Mobile 193
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Microsoft Teams Updates (January 2021)

Perficient

Welcome to 2021! I’m sure I can speak for pretty much everyone when I say that 2020 won’t be missed! Nevertheless, Microsoft has graced us with some exciting new updates to start the year off on the right foot. In today’s blog, we’ll cover some of the biggest updates around meetings, calling, management, and even security and compliance released in late December/early January!

Video 532
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QR Code: It's cool again

Payments Dive

John Minor is Chief Product Officer for PayNearMe. John shares his knowledge and expertise on QR code and why this formerly forgotten marketing tool has suddenly become on of the industry's favorite ways to pay.

Tools 488
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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Seamless payment experiences essential in months ahead

Bobsguide

It is set to be a transformative year for payments say those in the industry. The pandemic will continue to have a huge impact, particularly in digital payments and open banking. While digital payments have grown over the past few years, they became an essential, as merchants and consumers.

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Jumio Sees Vaccine Passports Intersecting With Digital ID

PYMNTS

For the travel industry, there is light at the end of the tunnel. Vaccines against COVID-19 are (slowly) being rolled out. And while it will take a while to return to any semblance of normal, cruise ships and airlines will at some point once again bustle with travelers journeying for business and pleasure. But no matter where crowds gather, it’s likely that some things will change.

Data 362
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4 Ways to Ensure You’re Getting the Most Out of Your Technology Vendor Relationships

Jack Henry

We all know the drill. You have a technology need, so you begin researching options and solutions. Perhaps you send out an RFP. Then comes demos from vendors, meetings with your Senior Management Team, IT Steering Committee, and maybe the Board. Most likely, you go through this process with a sales or account executive holding your hand, answering all the questions you have, and hoping to make a sale.

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6 ways consumers and fintech are changing the travel industry

Payments Source

COVID-19’s impact on travel has been dramatic, and it has forced both consumers and travel executives to re-imagine what travel will look like going forward.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Perficient Names Five Area Vice Presidents, Expands Executive Leadership Team

Perficient

Perficient is proud to announce the appointment of Vishal Rajpal, Glenn Kline, Prakash Chembai, Mary-Beth Ostasz, and Jason Hudnall as Area Vice Presidents (AVP). The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As Perficient continues to grow, we’re thrilled to broaden our executive team with these five exceptional leaders,” said Jeff Davis, Chairman and CEO, Perficient.

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Why digital laggards finally became part of the digital payment landscape

Payments Dive

Bethany Ewing, customer marketing, mobile payments lead, Deloitte Digital and Peter Pearce, senior manager of financial services strategy for Deloitte Consulting share their insight on a study the company conducted on whether or not customers that migrated to a digital payments during the pandemic will continue to do so post-pandemic

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How Britain paid for war: bond holders in the Great War 1914-32

BankUnderground

Norma Cohen. This post contributes to our occasional series of guest posts by external researchers who have used the Bank of England’s archives for their work on subjects outside traditional central banking topics. In August 1914, Britain was the world’s wealthiest country. Yet there was no guarantee that government would be able to harness that wealth for World War I.

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Inside The Mind Of The Digital-First Consumer

PYMNTS

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. Not only have they been stung by an unprecedented pandemic and consequential lockdown, they've been made aware of – and have started using – different ways to conduct their shopping journeys, pay for their goods and even take possession of them.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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QR Codes regain the spotlight for remote bill pay and more

ATM Marketplace

John Minor is Chief Product Officer for PayNearMe and plays a critical role in c making it easy for businesses to collect every payment, via any channel and payment type, every time. John shares his knowledge and expertise on QR codes and why this formerly forgotten marketing tool has suddenly become on of the industry's favorite ways to pay.

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How open banking can transform the U.S. payments market

Payments Source

U.S. banks and payment companies are looking to Europe's example to see how open banking can push the market beyond its reliance on credit and debit cards.

Marketing 185
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Google vs. YouTube: Why Your Video Strategy Should Differ Between the Two – Here’s Why ?#256

Perficient

Many businesses have included video marketing in their strategy as video plays an incredibly important role in Google search results. How can your videos get high visibility and the traffic that comes with it? In this episode of the?award-winning?Here’s Why digital marketing video series, Eric Enge reveals insights from his latest study on how videos rank differently on Google and YouTube and what that means for your video strategy. ?

Video 531
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Digital wallet adoption: how providers can sustain a competitive advantage.

Payments Dive

Alexis Zukierman is the Business Development Manager at Intive, a global digital software and design company that accelerates digital transformation for products and services. Alexis shares his insight and knowledge of digital wallets and how providers can utilize this tool to gain a competitive advantage.

Software 459
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Breaking New Ground: Managing Innovation Fatigue With Effective Automation

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.