South State Correspondent
JANUARY 25, 2016
If you are a bank that believes delivering superior service is a function of being friendly and knowing your customers, then likely your bank lacks a strategic advantage. To truly deliver differntiating customer service, you not only have to find customers that care about banking and their financial future, but your bankers need to care more about your customer’s future than they do.
Finer Points
JANUARY 6, 2016
Welcome to 2016, community bankers! We had a prolific year of advocacy in 2015, and I want to thank all of you for doing your part. ICBA is again primed and ready to hit the ground running in Washington on a number of fronts. But we can’t forget that diligence alone will not ensure another […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Accenture
JANUARY 19, 2016
Innovation and the digital revolution are helping bring needed services to people who have previously not had access to banks. In a report developed with Care International UK, Accenture estimates that the market for those who are un- or under-banked. Read more.
Celent Banking
JANUARY 13, 2016
Typically, analysts opine based on analysis of industry data, informed by product demonstrations, telephone interviews and occasional focus groups. This time, I simply share my own experience at a top-5 US retail bank to illustrate how even seemingly little things may have significant customer impact – both favorably or unfavorably. This past weekend, I had a document needing to be notarized.
Advertisement
Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.
Insights on Business
JANUARY 25, 2016
What do you think will happen in 2016? Here are my top 10 payments predictions: # 1 Wallet Wars. Clarity around who will dominate the wallet market becomes cloudy. # 2 Apple loses its shine. Initial Apple Wallet momentum slows. Competition fights back with alternatives. # 3 Banks fight back. The demise of banks is greatly overstated. Banks get smart and start investing in their future. # 4 Blockchain.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
South State Correspondent
JANUARY 4, 2016
The truth is that your bank should discuss balance sheet rebalancing every time credit spreads or rates are expected to materially change, any time the risk tolerance of the bank changes or at least once per year. 2016 just happens to coincide with the start of a rising interest rate cycle so now is the perfect time to have that conversation with your board and management team if you haven’t done so already.
SWBC's LenderHub
JANUARY 22, 2016
Over the years, credit unions have strived to differentiate themselves from banks, and banks have done likewise. More recently, financial institutions have begun to go a step further--not only distinguishing themselves as a bank or credit union, but also as the BEST bank or credit union. Those who want to be seen as the best are trying to stand out among their peers by providing a better, more powerful “borrower experience.
Accenture
JANUARY 8, 2016
Some big themes dominate Payments today, and each is likely to endure for many years. Sibos 2015 in Singapore brought them into sharp focus – specifically: Big Data Analytics, Cyber-security, Bank & FinTech Hubs, Cryptocurrencies/Blockchain Technology, Trade Finance and APIs. Read more.
Celent Banking
JANUARY 28, 2016
The question in the title of this post has become a rather hot topic lately. Earlier this week, I was kindly invited to join the panel on “what’s hot in Fintech” at Citi’s Digital Money Symposium, and it was one of the central questions we debated as a group. My colleague Stephen Greer has also discussed Bank-Fintech relationships on these very pages, for example, see here and here.
Advertisement
Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment
Insights on Business
JANUARY 22, 2016
Digital forces are transforming industries beyond recognition. Big data, mobility, social media and cloud computing are changing the way people live, work and think – and forcing banks to develop new strategies to meet ever-shifting customer expectations. Time is of the essence. Today’s banks face fierce competition from start-ups, fin-techs and more.
CFPB Monitor
JANUARY 7, 2016
Barbara S. Mishkin. Senator Sherrod Brown, ranking member of the Senate Banking Committee, has sent a letter to President Obama that asks the President to prioritize funding in his FY 2017 budget proposal for programs in Title XII of the Dodd-Frank Act that are intended to assist lower income borrowers. Title XII has not yet been implemented. The programs authorized by Sections 1205 and 1206 of Title XII provide federal grants and other financial support to “eligible entities” to en
South State Correspondent
JANUARY 6, 2016
On Monday, we made the comment that when the Fed Funds rate goes up (and hence the Prime rate), loan quality usually improves during the short run. Some of you wanted to see proof of this, as the notion is counterintuitive as higher rates usually place strain on debt service coverage for floating rate loans. Today we present the empirical data as well as an explanation on how rates and credit risk is correlated.
ZootBlog
JANUARY 7, 2016
Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial institutions (FIs) have responded to this consumer-driven environment with innovation in business models, operations, and IT. Cloud computing, a model of computer use in which services stored on the internet are provided to users on a temporary basis, is finding its way back into financial industry convers
Advertisement
Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.
SWBC's LenderHub
JANUARY 14, 2016
As a financial institution, you may be aware of the importance of the quality of service that institutions need to offer through self-service channels. With hundreds of thousands of customers moving from larger financial institutions to smaller, more community-based institutions and vice-versa, the attention placed on institutions’ mobile and online banking capabilities has grown.
Cisco
JANUARY 25, 2016
I’ve been using online banking for a while now. Just the other day, I had a quick question and saw “Chat Live with a representative” so I decided try it out. As I got comfortable asking a few questions, I started to want to do more. I wanted to talk with the banker. And I’d like the banker to look at my account page with me so I knew we were looking at the same information.
Disruptive Finance
JANUARY 11, 2016
“Do you think that Google and Facebook will enter financial services ?” This is a question that is in many people’s minds, whether they work in Fintech or in traditional finance. And indeed, the arrival of the GAFA (Google, Amazon, Facebook, Apple) in finance has been predicted and expected for years – with great excitement by some,(.).
CFPB Monitor
JANUARY 19, 2016
Steven D. Burt. On January 11, Elena Babinecz, a CFPB attorney, spoke as part of a panel relating to the revised HMDA rule at the Winter Meeting of the Consumer Financial Services Committee of the Business Law Section of the American Bar Association. Ms. Babinecz confirmed that the CFPB is engaged in a follow-up policymaking process to allow the public to provide input on privacy concerns relating to new data that those subject to HMDA’s reporting requirements are required to collect, rec
Advertisement
Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w
South State Correspondent
JANUARY 27, 2016
Having more bankers to throw at a borrower or more assets to flaunt does not make a bank more effective. Strategy beats size every time, but bankers need to be smart how to position themselves against large banks. When it comes to loan mix, community banks need to be careful to assemble their assets with enterprise risk in mind. In particular, the increase in commercial real estate (CRE) and specifically, High Volatility Commercial Real Estate (HVCRE) is starting to be a concern.
ZootBlog
JANUARY 14, 2016
Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2015, I predicted it would be the year banks took back banking. That was certainly true for our clients. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.
SWBC's LenderHub
JANUARY 11, 2016
Another strong monthly payroll report was released this morning, with strong positive revisions from the prior month. The one caveat is the lack of wage inflation as the Average Hourly Earnings figure, month-over-month, was flat (actually rounded up to zero from a slight negative). That figure was expected to rise 0.2%, which is a pretty low bar to begin with.
Cisco
JANUARY 7, 2016
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One of these days the clocks will stop and time won’t mean a thing” “These Days”, Dave Grohl, Foo Fighters As we kick-off 2016, the time is now for industry decision-makers to make a profound difference in the way Insurance business is transacted.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
Banking 2020
JANUARY 22, 2016
In a few sentences, can you tell us about Ventura County Credit Union? Ventura County Credit Union (VCCU) is the oldest and largest community credit union headquartered in Ventura County, California. Our mission is to deliver unparalleled services — from checking and savings accounts and credit cards to auto, personal, home loans and beyond — in order to improve the financial well-being of our members and the community at large.
CFPB Monitor
JANUARY 14, 2016
Barbara S. Mishkin. The CFPB has announced that it will hold a field hearing in Louisville, Kentucky about access to checking accounts on January 27, 2016. In October 2014, the CFPB held a forum on checking account screening policies and practices. In his remarks, Director Cordray raised concerns about the accuracy of the reports obtained by banks and credit unions from specialty consumer reporting agencies that are used to determine whether to open a checking account for new customers.
South State Correspondent
JANUARY 19, 2016
In case you are one of the few banks that don’t track direct (Internet) banks in your deposit surveys you should, as they continue to lead the market when it comes to deposit pricing. Our MarketRates Insight rate survey’s set off alarms when Discover Bank moved their retail money market rates up 5 basis points at the end of last month, while their 5-year certificate of deposit rates raised 20 basis points to 2.20%.
ABA Community Banking
JANUARY 26, 2016
Book Review: Author argues that bank evolution has begun, and that winners are those who can metamorphosize Lines of Business Retail Banking Blogs Channels Books for Bankers.
Speaker: Gary Dmitriev
Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.
Expert insights. Personalized for you.
212 
Let's personalize your content