November, 2014

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This Credit Union and Banker Amazed Us

South State Correspondent

'If you are looking for examples of how banks have to change, stop by Grow Financial Federal Credit Union the next time you are in Tampa and see Natalia Spratlen. Grow Financial FCU presents a nice, open small footprint branch space and creates an environment of high productivity. That is not unusual these days as lots of banks are now redesigning their branches.

Tampa 371
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What are other banks doing with the ALLL?

Abrigo

'During a recent webinar, more than 200 banks and credit unions weighed in through various polls on how they have been managing their allowance for loan and lease losses. In particular, feedback was given on how they release reserves, use an unallocated reserve and use external Q factor(s) most heavily. The first topic of discussion was whether or not banks have released reserves in the past four quarters.

Trends 236
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The Challenges of the New Neo Bank

Celent Banking

'Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Some have written them off as non-starters; others have praised them as disruptors. In recent months, however, the neo-bank model has hit a few stumbling blocks that call into question the promise of the digital-only model, and gives credence to the sceptics.

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A Thanksgiving Blessing: the Libor Fix

Finer Points

'As we look toward Thanksgiving with thoughts on all of life’s blessings, community bankers recently got a bit of good news that we can all be thankful for. Following relentless ICBA outreach, the administrator of the Libor index announced it is waiving a $16,000 annual fee for more than 6,000 community banks. That is a […].

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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CFPB gives guidance and answers FAQ on the new Closing Disclosure

CFPB Monitor

'Marc Patterson On November 18, 2014, the CFPB staff and Federal Reserve Board co-hosted a webinar that addressed questions about the Final TILA-RESPA Integrated Disclosure Rule that will be effective for applications received by creditors or mortgage brokers on or after August 1, 2015. The webinar focused on the Closing Disclosure and addressed specific questions regarding the content of the Closing Disclosure.

Taxes 120

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Once Upon A Time: How An Examiner’s Enlightened Words Turned This Bank Around

South State Correspondent

'Once upon a time there was a bank that was close to failure. It used to be a great bank with branches filled with vibrant customers and earnings as thick as Kansas soil. However, over time customers moved on and the staff started to feel that they had little to offer compared to the largest of banks. This was a bank that was dying a slow death.

Kansas 294
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Why it's time you give up spreadsheets in the ALLL calculation

Abrigo

'It’s high time for a foundational shift in the resources bankers use to calculate the ALLL. Years ago, using spreadsheets was by far and away the best option – primarily because it was the only option. To those in the early 20th century, the typewriter was the most efficient way to write letters and the Model T was the latest and greatest in transportation.

Resources 225
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Wearable devices and the future of authentication

Celent Banking

'There is a lot of hype around wearables (smartwatches, fitness bands, etc.) and they may have all kinds of interesting potential. This potential, particularly for banking is still to be determined. However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ).

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ICBA Community Bankers of the Year

Independent Banker

'ICBA inaugurated its Community Banker of the Year award program this year to recognize the exceptional work of the individual employees of ICBA member community banks. The association accepted nominations online throughout the month of September, allowing anyone to recommend a community banker for consideration. Judging Criteria. More than 400 community bankers were nominated by their colleagues and professional associates for the Community Banker of the Year recognitions.

Community 116
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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CFPB settles second loan originator compensation case

CFPB Monitor

'Richard J. Andreano, Jr. The CFPB entered into a stipulated order and final judgment with Franklin Loan Corporation (Franklin) to settle allegations that Franklin paid its employee loan originators compensation based on the interest rates charged on mortgage loans in violation of the Regulation Z loan originator compensation rule. Without admitting or denying the allegations, Franklin agreed to pay $730,000 in connection with the settlement.

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Your Eyes are the Window to… Your Bank? Q&A with EyeVerify

Banking 2020

'After first hearing about EyeVerify at Finovate Spring earlier this year, where the company won best of show, we were intrigued. If you haven’t already heard of them, EyeVerify developed mobile authentication technology they call Eyeprint ID, that replaces traditional passwords with the uniqueness of the human eye, or your “eyeprint.” Recently we chatted with Chris Barnett, EVP of Global Sales & Marketing, EyeVerify , to learn a bit more about their new biometric for ba

System 101
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Understand Your Bank's Position: New Bank Risk Management Tool (For Free)

South State Correspondent

'At our core, banks are risk-adverse. It’s a good thing too, as we are all more leveraged than the average hedge fund such that each decision is amplified. Every time the sun comes up it is a roll of the dice as the market forces of credit, interest rate, liquidity and a dozen of other risks assault a bank. What separates success from failure is a bank’s ability to understand what risks to avoid, what risks to broker, and what risks to exploit.

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How to validate a stress test model

Abrigo

'The prevalence of stress testing within banks and credit unions has risen considerably in recent periods thanks to increased regulatory attention and the benefit of greater insight into financial institutions’ portfolios. While there aren’t set requirements in place for those under $10 billion in assets, interagency expectations have been set for stress testing by community banks.

How To 223
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Highlights from Money 20/20

Celent Banking

'I’m on my flight back from Las Vegas and thinking about how to encapsulate the highlights of Money 20/20. Its third year was the biggest yet, capped at 7,500 people (not counting the Fire Marshals patrolling the hallways). At many conferences I’m able to distill several distinct themes; this time, the overwhelming impression was the emphasis on …. PARTNERSHIP.

Las Vegas 172
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Excited To Help People

Independent Banker

'“I believe that you need to get in the trenches with your people and give them a helping hand. One person cannot do it all—there’s just way, way, way too much to do.” —Jim Gowen, Merchants & Planters Bank. In Arkansas, Jim S. Gowen Sr. offers a “humanly simple” leadership style of looking out for others. Central Region Award Recipient. Jim Gowen Sr. , Merchants & Planters Bank.

St. Louis 105
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CFPB Director Cordray Issues Warning to Bankers

CFPB Monitor

'Jeremy T. Rosenblum Director Cordray’s remarks to the Clearing House yesterday should unsettle bankers and payday lenders alike. In his talk, Director Cordray challenged bankers to bow to the inevitable. He suggested that sooner, rather than later, the industry should invest the billions of dollars required to build a payment system with “faster and even real-time payments” where “the interests of consumers remain at the top of [bankers''] minds.” The system envisi

System 114
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My article in Credit Union Journal

Matt Wilcox Pro

'A Maslowian Look at Emerging Payments Who would have thought that a high-tech company started by a hippie-esque guy who knew no better than to rip off the Beatles’ trademark, or a company started by youngsters who couldn’t even spell “googol” right, would, in a few years, present a competitive threat to credit unions and banks?

Company 94
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Capital in the 21st Century Bank

South State Correspondent

'Since summer, there has been a wave of shared experience started by a largely unknown French economist that produced “Capital in the Twenty-First Century.” Written by Thomas Piketty, the tome has become the conversation piece du jour among bankers. In case you missed it, the book is about economic inequality. This is no Fifty Shades of Grey, as considering the book is 700 pages packed with data, French economic history and obscure references to Jane Austen, it is wonderment that it is a bestsel

Capital 247
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CECL to be released first half of 2015

Abrigo

'Final guidance on the Current Expected Credit Loss (CECL) model has been an anticipated event in the eyes of bankers and other financial professionals. Its release marks the end of the incurred loss model in accounting for expected losses and brings with it a slew of process changes in the way financial institutions collect data and perform their ALLL calculations.

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Can’t Wait for the US to Migrate to EMV: The Musings of A Visitor

Celent Banking

'Usually, during the Autumn season, I make a few trips to the United States for conferences and client visits. This year was no exception and I have recently come back from two trips to Las Vegas and San Antonio. EMV migration in the US was high on the agenda during both visits and I came back with two takeaways: 1) the US market is finally serious about EMV and preparations are going full steam ahead and 2) I am glad it is happening.

US 170
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Building from Scratch

Independent Banker

'“I love being around people, and people are what community banking is all about.” —Shirley Nelson, Summit Bank. Overcoming various long odds over the years, Shirley Nelson launched and then grew a thriving California community bank. By Beth Mattson-Teig. National Award Recipient. Shirley Nelson , Summit Bank. Titles: Founder, chairman and CEO. Bank Headquarters: Oakland, Calif.

Oakland 98
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Leading industry trade groups comment on HMDA/Reg. C proposal

CFPB Monitor

'Reid F. Herlihy Six leading industry trade groups have submitted a letter commenting on the CFPB’s proposed rule amending Regulation C to expand Home Mortgage Disclosure Act data reporting requirements. The trade groups consist of the Consumer Bankers Association, Mortgage Bankers Association, American Bankers Association, Consumer Mortgage Coalition, Financial Services Roundtable and Housing Policy Council.

Groups 111
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Small-business credit conditions better

ABA Community Banking

'Experian index shows good signs Management Financial Trends Lines of Business.

Trends 93
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This View Of Risk Will Improve Your Bank

South State Correspondent

'We think this is a brilliant calculation and sums up the current environment nicely. According to our friends over at Continuity Control (with a cool phone number of 888.We.cmply), there were 82 new regulatory changes in 3Q that took up 3,404 pages – the most since 1995. In response to those changes, community banks had to spend 653 hours (the full-time employee equivalent of 1.86 bankers) just to read, understand and comply.

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You aren't prepared for 2015 if your ALLL lacks these traits

Abrigo

'In preparing for the allowance for loan and lease losses (ALLL) calculation in 2015, bankers have a lot on their plates. The ALLL has received significantly more attention in the past few years, and the trend of examiner scrutiny does not appear to be letting up. If anything, regulatory bodies will be focusing even more on the allowance calculation in 2015 as institutions switch from an incurred loss model to an expected loss model.

Analysis 223
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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.