Bank Innovation
MAY 26, 2017
A majority of enterprises in financial services are undergoing a full-cycle digital transformation, with AI-led projects in the spotlight. That’s according to a study by Infosys released this week. More than 75% of banking and insurance companies are undergoing full-cycle transformation, while 20% are transforming partially, according to the report.
Payments Dive
MAY 23, 2017
Loyalty and order-ahead-and-pay are becoming the standard in the industry.
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Chris Skinner
MAY 31, 2017
I saw a really interesting presentation in Kigali at the Dot Finance Africa FinTech Summit from Yasaman Hadjibashi, Chief Creation Officer with Barclays Africa (soon to be something else). She began with a discussion of the make-up of Africa: By 2050, it is expected that the population will double from 1.2 billion today to 2.4 billion people The average African is just 19.5 years old 2 out of 3 adult Africans have no access to banking 6% have formal credit access and 16% formal savings access In
PYMNTS
MAY 16, 2017
Just in time for the summer travel season, Mastercard has announced a series of partnerships in over 80 cities worldwide, which will enable card carriers to tap to pay for public transit. “With a Mastercard in their wallet, more and more people have a go-to transit pass for the city they’re in,” said Ian Slater, senior vice president, enterprise partnerships at Mastercard.
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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.
Accenture
MAY 19, 2017
As a youngster, former U.S. President Ronald Reagan couldn’t decide what type of shoes he wanted. Unwilling to wait any longer for an answer, the local cobbler ended up giving Reagan one square-toed and one round-toed shoe. Reagan later commented, “I learned right there and then that if you don’t make your own decisions, someone else will make them for you.”.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Bank Innovation
MAY 18, 2017
Consumers can now use their Google credentials to make online and mobile payments via a stored credit card. The tech giant unveiled the tool yesterday, during its annual I/O developer conference in Mountain View, Calif. The service will act very muchlike a regular mobile wallet–of which there are an abundance– with users to soon start noticing […].
Payments Dive
MAY 30, 2017
With new technologies, it takes a while for regulation to catch up. Blockchain technology is no exception. While we are slowly beginning to see standards emerge, the reputation of blockchain is still marred by the criminal aspects of bitcoin.
Chris Skinner
MAY 30, 2017
Expanding on yesterday’s discussion of how MNOs are sweeping up business for the underbanked and unbanked, Igor Pesin of Life.SREDA posted a lovely update giving even more detail. Here is how he saw things … Fintech in Rwanda: the place where Telcos are surpassing Banks in the financial sector Telcos dominate in the financial sector of Rwanda Last week I participated in the leading fintech conference in Africa “Dot Finance”, which took place in Kigali, capital of Rwanda.
PYMNTS
MAY 31, 2017
Visa announced Tuesday (May 30) that it is rolling out enhancements to its Verified by Visa service, a global solution designed to make online purchases more secure by helping ensure payments are made by the rightful owner of the Visa account. In a press release, the credit card company said that with the upgrade, financial institutions and merchants would be better able to authenticate consumers and reduce fraud on transactions made via a mobile or desktop browser, app or connected devices.
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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Celent Banking
MAY 19, 2017
There is little doubt that Internet of Things (IoT) is transforming many industries, from manufacturing to insurance. Celent's Insurance practice has been at the forefront of IoT research since 2014 and has published many insightful reports. At first glance, IoT’s impact on banking is less obvious. And yet, in a new research report published this week, Payments and the Internet of Things: Opportunities and Challenges , we assert our belief that IoT also matters for banking, and especi
Insights on Business
MAY 30, 2017
Today, the pace of change in the payments industry seems to accelerate exponentially, as customers increasingly demand instant, contextualised, and in some instances “zero-touch” payments (think “Uber”). At the same time, the regulatory environment is also evolving rapidly, with compliance to regulations such as the revised Payment Services Directive (PSD2) promising further industry-wide change.
Bank Innovation
MAY 19, 2017
Despite all the shiny fintechs out there, consumers still expect innovation in financial services to come directly from banks. Almost half of the consumers –49% of women, and 45% of men– said they are most excited to see new financial product launches at banks, according to a study released yesterday by EY. All other alternatives […].
Payments Dive
MAY 18, 2017
Consumer are looking for tools that make moving and managing money convenient and enable them to take control of their financial lives. Mobile can can accomplish these things.
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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.
Chris Skinner
MAY 17, 2017
I was chairing a conference with various speakers, when Gartner Group stood up and talked about their annual bank survey. They found that of the senior bankers surveyed, 76% don’t believe that digitalisation will affect their business model. Gartner found 76% of banks don’t believe their business model has to change because of digitalisation #MEFTECH <- shocker — Chris Skinner (@Chris_Skinner) March 13, 2017 I can tell you that 76% of banking respondents are wrong.
PYMNTS
MAY 4, 2017
Cash is dead? Keep a lid on the casket talk. In the latest webinar series, PYMNTS’ Karen Webster jumped into the findings of the Global Cash Index, gaining a sense of the story behind the numbers in the United States and the Americas in general. In conversation with Cardtronics’ Brian Bailey, managing director for Global Financial Institutions, and Tom Pierce, chief marketing officer of the firm, Webster noted that even with the rallying cry of a war on cash in the digital economies — and in eme
Abrigo
MAY 17, 2017
The importance of a sound risk rating process continues and possibly grows in the coming years as financial institutions grapple with the increased emphasis on estimating credit losses. With Basel III focusing more attention on credit risk management, and the more granular review of loans required by the FASB’s current expected credit loss (CECL) model, financial institutions can likely expect to see an increased emphasis by examiners on the importance and effectiveness of risk rating systems.
Insights on Business
MAY 19, 2017
What issues are the most important to your financial institution? There are likely to be as many different answers to that question as there are institutions in the industry. In the area of regulatory compliance, however, simply keeping up with the volume and variety of new and changing regulations is high on the priority list of virtually all organizations.
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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.
Bank Innovation
MAY 30, 2017
Banking consumers in Paris will soon be able to get a taste of “future banking” with a virtual reality-based app for retail banking, French bank BNP Paribas announced today. The app, which will be demoed at the Viva Technology Fair this June in Paris, allows users to access their bank transaction records as well as move through all […].
Payments Dive
MAY 2, 2017
We've seen multiple studies over the past few months that conclude younger generations are aware of mobile payments, but don't care much about them — a service such as Venmo being the rare exception.
Chris Skinner
MAY 9, 2017
I got a very interesting heads-up yesterday to a campaign the European FinTech start-ups have kicked off to try and stop the big, nasty banks screwing them with their version of PSD2. I’ve previously blogged that the banks will implement non-standard APIs to make it difficult to access their services without writing code to work with each bank’s API’s.
PYMNTS
MAY 23, 2017
Innovation is happening at the speed of payments — which, as it turns out, can be pretty fast these days. In this edition of the PYMNTS’ Commander in Chief Series , Western Union President Odilon Almeida shares a day in the life as leader of one of the largest global person-to-person money transfer networks, what smartphones have done for the payments space and why security and compliance are always key in a game where the rules are changing every day.
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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w
Celent Banking
MAY 8, 2017
We’ve seen that banks are focusing intensely on the customer experience, and very often they’re using technology to try to make that happen, whether it’s through predictive analytics, bots, or new branches. There’s another tack to take that can complement these laudable efforts: just be more human – and mean it! I travel a lot, and so have been reading recent stories of airline customer service disasters with a mixture of horror and disgust.
Insights on Business
MAY 12, 2017
(L to R: Patrick Lane, Banking Editor, The Economist; Nick Bostrom, Founding Director of The Future of Humanity Institute). We’ve been long saying that financial services firms today are undergoing a radical transformation. From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt.
Bank Innovation
MAY 19, 2017
Decentralizing banking processes won’t actually kill financial service companies — at least according to those financial service companies. In fact, decentralization may be beneficial for banks, depending on “what do you mean by decentralization,” said Jared Harwayne-Gidansky, North American lead of the emerging business and technology group for BNY Mellon.
Payments Dive
MAY 30, 2017
Airline revenue and payments professionals find common agreement around revenue opportunities that arise from deploying mobile payment capabilities.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
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