Chris Skinner

JUNE 16, 2017

I’m boarding a flight yesterday and murfing (mobile surfing). Flicking between Facebook apps, twitter, bank account, BBC news and more. Suddenly I spot a new ICO – Initial Coin Offering – for a new bank. From Wikipedia: “An initial coin offering (ICO) is a means of crowdfunding the release of a new cryptocurrency. Generally, tokens for the new cryptocurrency are sold to raise money for technical development before the cryptocurrency is released.

cryptocurrency 408

cryptocurrency Bitcoin Community Regulation 408

Bank Innovation

JUNE 26, 2017

For the third consecutive year, Bank Innovation has teamed up with Open Bank Project and (this year) the University of Warwick, to conduct a research survey on how financial institutions worldwide are prioritizing API initiatives in 2017. The report, which surveyed more than 200 high-ranking executives from financial services and banking industry, indicated a growing […].

Survey 399

Survey Innovation Industry Report 399

Payments Dive

JUNE 15, 2017

Pay-at-the-table devices, which generally accept both EMV and contactless payments, could start to appear at restaurants in a big way during the next couple of years.

Payments 353

Payments 353

PYMNTS

JUNE 14, 2017

There was a time when the telegraph was as important to keeping people connected as the smartphone is today. And while the telegraph’s heyday may well be over, the network it once rested upon can still be put to good use, especially with an assist from API solutions. As more merchants and smaller businesses seek to engage in global commerce, several companies are stepping up their efforts to help merchants address the complexities presented by international trade.

Report 272

Report Payments Study Trends 272

Advertisement

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Accenture

JUNE 7, 2017

Since the first eCommerce transaction in 1994, eCommerce has grown rapidly, impacting the way we shop today and leading to the formation of a whole new industry of eCommerce businesses and support services. Global eCommerce reached $1.9 trn in 2016, and is poised to grow at ~19% CAGR up to 2020¹. Advances in technology have led to the proliferation of alternative payments methods, which are making financial interactions easy, quick and secure.

Payments 232

Payments Strategy Cards Maine 232

Chris Skinner

JUNE 20, 2017

I just got back from the ICEEfest in Bucharest, Romania. It’s a fantastic expo organised by Dragos Stanca and his team, and was very enjoyable even with the master of ceremonies, Jeff Leach, taking the mickey out of me. Jeff is an actor and comedian, and spent the whole conference f-bombing the speakers and the audience. Different! Anyways, one little moment stood out enough for me to blog about, and it was the presentation from Capco’s FinTech lead Jeff Tijssen.

Innovation 407

Innovation Regulation Conference Fintech 407

Bank Innovation

JUNE 12, 2017

2017 was a tumultuous year, but despite some stops and starts, innovation in finance is only gaining more momentum. As the year saw changes in financial regulation, startup culture, and trends in venture capital, innovation moved forward: blockchain labs were made, funding was fought for, mobile payment systems were integrated, and the limits of artificial […].

Innovation 399

Innovation blockchain Trends Capital 399

Payments Dive

JUNE 13, 2017

Millions of Americans use smartphones for everyday tasks such as taking pictures, working out, or arranging transportation, yet mobile wallets have struggled to gain traction among consumers.

Mobile 321

Mobile Payments 321

PYMNTS

JUNE 23, 2017

Girl Scouts will soon get the chance to earn their first ever cyber security badges. The Huffington Post reports that Girl Scouts can earn the first of 18 cyber security Girl Scout badges beginning in September 2018. The program will reach as many as 1.8 million Girl Scouts in kindergarten through sixth grade and is being developed in a partnership between the Girl Scouts and Palo Alto Networks, a security company.

Cyber Security 217

Cyber Security Security Maine National 217

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Accenture

JUNE 26, 2017

Steve Jobs once said, “Your customers dream of a happier and better life. Don’t move products. Instead, enrich lives.” Considering the degree to which Apple’s products are ingrained in people’s day-to-day lives, they’ve stuck well to Jobs’ guidance. One of the areas of retail banking where it should be easiest to sell dreams, not products, is the mortgage business.

Tools 221

Tools social media Analytics Data 221

Abrigo

JUNE 26, 2017

By Alison Nailor, Sageworks As a business owner, you understand it’s important to be aware of your company’s cash flow and manage it well. In the rush of day to day business management, however, this can be difficult. According to a recent Crowe Horwath survey of manufacturing companies and distributors, 54 percent do not have a strategy for managing their working capital.

Management 199

Management eBook Analysis System 199

Chris Skinner

JUNE 21, 2017

I was having a chat with a banking buddy who was expressing his frustration with the fact that their PSD2 developments were not going the way he wanted. He had found a nice little FinTech start-up with a really neat Open API capability which could be used by the bank in days. But the Head Office retentive told him that they didn’t want to work with a third party and would have to develop it themselves instead.

Fintech 333

Fintech Data Analytics System 333

Bank Innovation

JUNE 29, 2017

Knowing which startups to keep an eye on in fintech can be a full time job (for some, it is actually a full-time job), especially as more and more of them launch, get funding, and partner up with banks. Take a look at the seven startups Bank Innovation is watching this month below: bonify Berlin […].

blockchain 373

blockchain Payments Innovation Fintech 373

Advertisement

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Payments Dive

JUNE 9, 2017

As loyalty programs have expanded to include more emotional benefits, they have seen the value associated with meeting a consumer's needs. Now companies are competing for customer relationships rather than customer memberships.

Meeting 305

Meeting Company 305

PYMNTS

JUNE 22, 2017

Kids these days. Millennials are using FinTech to pay back their college loans, cover healthcare expenses, and now, through FinTech startup Future Family , to get pregnant. More and more women are waiting until their 30s to have children. There are plenty of good reasons for that: millennials are getting married later, and having kids is expensive. But the biological clock waits for no woman.

Millennials 198

Millennials Fintech Industry Video 198

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. In this second post, I look at our findings on a much newer and more virtual channel to market: robo-advice—the new generation of automated financial advice services powered by artificial intelligence (AI).

Millennials 188

Millennials Maine Study Security 188

Abrigo

JUNE 20, 2017

The great Yankee catcher Yogi Berra once said, “If you don’t know where you’re going, you might not get there.” I am confident that your clients have strategic plans, business plans and budgets. I am also confident they are keenly aware of their gross and net profit margins. However, what do their plans or budgets mean if they are not put into the context of their industry’s trends and economic/regulatory factors?

How To 191

How To eBook Meeting Trends 191

Advertisement

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Chris Skinner

JUNE 26, 2017

It was exactly 50 years ago today that the world’s first ATM was unveiled at a Barclays branch in Enfield, London. As a tribute to the golden anniversary, Barclays has transformed the modern-day Enfield cash machine into gold. Today, more than half of UK adults use an ATM at least once a week. Barclays Bank unveiled its first cash machine in the UK in 1967.

ATM 332

ATM Cards 332

Bank Innovation

JUNE 8, 2017

When talking about machine learning algorithms, Amazon definitely comes to mind. The e-commerce giant has (arguably) the most sophisticated ML toolset around that is uses for drone deliveries, online tailors, or its AWS offering. Turns out, Amazon’s lesser known operation – small business lending – is also powered by machine learning, Bank Innovation has learned. […].

Lending 373

Lending Tools Operations Innovation 373

Payments Dive

JUNE 29, 2017

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Customer Experience 282

Customer Experience Mobile Strategy Retail 282

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. While several store closings and bankruptcy filings have been reported over the past year, the retail news cycle hasn’t exactly painted an inspiring image for the future of retail. Moving into the digitally driven age, retailers are looking for new and meaningful ways now more than ever to engage, maintain and retain consumer attention.

social media 195

social media Retail Branding Innovation 195

Advertisement

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Insights on Business

JUNE 7, 2017

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses. Further, 33% of Millennials are only willing to wait 1 – 3 minutes to get a desired response, 52% have hung up on a customer service call, and 56% of Millennials have switched from one company to another because of underwhelming customer s

Millennials 184

Millennials Training Customer Experience System 184

Abrigo

JUNE 21, 2017

Whether a company is a Main Street florist or Fortune 100, executives and owners struggle with the gap between their perceived value of the business and the market value. In fact, this valuation gap is the top reason private-company transactions fail to close, according to the 2017 Private Capital Markets Report by Pepperdine University. For more than half of the deals that flopped in 2016 due to a gap in pricing, the difference was at least 20 percent.

How To 186

How To Survey Software Marketing 186

Chris Skinner

JUNE 8, 2017

I sit on the judging panel for the FinTech 50, now in its fifth year, and the final list was revealed yesterday. Here they are: FinTech50 2017 list unveiled, including 24 new businesses Women leaders feature, with almost 20 percent of The FinTech50 having a female founder or CEO UK companies continue to dominate / German, Swiss and Irish FinTechs make strongest ever showing Other trends include the rise of AI, partnerships between FinTechs, and M&A as banks acquire market-leading challenger

Fintech 306

Fintech Innovation Trends Branding 306

Bank Innovation

JUNE 7, 2017

Stop with the fees already. P2P services continue to grow in popularity—no surprises there. But, there remains a segment of the population that’s refraining from downloading such services, and, one of the top reasons is a stalwart consumer unwillingness to pay fees, according to the recent Fiserv Consumer Expectations and Experiences survey. The most common […].

Survey 368

Survey Payments Mobile 368

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank