South State Correspondent

AUGUST 17, 2015

Indra Nooyi, Pepsi’s CEO, wanted to put more emphasis on design. She gave each executive a photo album and a mission to go capture designs that “inspire.” It was a simple assignment, but only a few managers completed the task and of those that did, half of those had their spouse do it for them. Those that did do it, just stuck with superficial changes such as changing the shape of their bottle, the label and the color of Pepsi’s blue.

Digital Strategies 257

Digital Strategies Strategy Management 257

Finer Points

AUGUST 3, 2015

While ICBA continues our full-court press toward advancing community bank regulatory relief all the way through Congress and to the president’s desk, we are also making noticeable headway in raising public awareness of the problem via the national news media. The Washington Times recently ran a special section featuring a series of articles, editorials and […].

Washington 189

Washington Community Bank Community National 189

Celent Banking

AUGUST 10, 2015

We all know personality tests can be a little hit and miss – some are serious, long and can be scarily accurate. Others you do for fun on a Saturday afternoon whilst reading a magazine, and you never take the results too seriously. I just came across a new type of personality test, Personality Insights powered by IBM’s Watson. According to the description, the test “uses linguistic analytics to extract a spectrum of cognitive and social characteristics from the text data that a

Analytics 179

Analytics Tools Data Analysis 179

Independent Banker

AUGUST 27, 2015

Photo by Aggie Brooks. Les Leskoven. Senior Vice President and Senior Trust Officer. for the $521 Million-Asset. Community National Bank & Trust of Texas. in Corsicana, Texas. IB: Tell me about Corsicana. Where’s it located? Leskoven: We’re about 45 miles southeast of Dallas. We’re very centrally located on Interstate 45. It’s a town of about 25,000 people.

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Community Community Bank Texas US 124

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Jack Henry

AUGUST 12, 2015

Author: Danny Payne, DanPayne@jackhenry.com. Before you say anything, I couldn’t think of a better title. The real irony is I have worked in the bill pay world for over 12 years and have seen plenty of growth, change, and true evolution. The better part of my professional career has been spent advising, managing, partnering, or selling bill pay. So why, after 12 years, do I need to make the case for it?

Management 116

Management Payments Online 116

South State Correspondent

AUGUST 10, 2015

Caesar Salad and rice are so common place and so simple that most people think nothing of them. However, for a culinary expert, Caesar Salad and rice is a simple test into the soul of a great chef. It is easy to make an average Caesar Salad, but it is extremely difficult to make an extraordinary Caesar Salad. The average chef can get lucky with a fantastic steak or sublime pasta, they can learn through a recipe how to make salmon, but not so with a Caesar Salad or perfectly cooked grain of rice.

How To 228

How To 228

Finer Points

AUGUST 7, 2015

It’s hard to believe that the August congressional recess is already upon us, but in many ways the community banking industry is well-positioned to take advantage of this pause in the legislative session. While ICBA and community bankers have once again advanced a variety of regulatory relief measures through aggressive advocacy, we’re going to need […].

Community Bank 140

Community Bank Community US Industry 140

Celent Banking

AUGUST 31, 2015

It’s no secret that banks are increasingly interested in using digital channels to sell to customers. With that in mind, I tried to open accounts at 26 U.S. banks using only the digital channel, typically online, but sometimes via my smartphone. I evaluated the processes solely from the consumer’s perspective. A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much

Customer Experience 168

Customer Experience Online Mobile Compliance 168

Gonzobanker

AUGUST 31, 2015

In our line of work , we see a lot of processes and benchmark a lot of data. Here are four statistics that will blow your mind: 75% of time spent with new customers involves computer input versus building relationships through a conversation. More than 50% of banks still originate commercial loans manually. 60% of financial institutions still use a paper-based new accounts process.

System 102

System Tools Cards User Experience 102

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

Community Bank

Jack Henry

AUGUST 26, 2015

Author: Derik Sutton, DSutton@ProfitStars.com. As financial services become more reliant on the technology we leverage to better serve our clients , it would benefit us to view our own product processes through a modern lens. I believe these principles are not only applicable to building software applications and services, but can also be applied to a financial institution (FI) building a new account type or updating its customer service as it relates to digital customers.

User Experience 95

User Experience UX Software US 95

CFPB Monitor

AUGUST 17, 2015

John L. Culhane, Jr. The CFPB, jointly with the FTC, has filed an amicus brief with the U.S. Court of Appeals for the Third Circuit in Bock v. Pressler & Pressler, LLP , the case in which the district court ruled that a debt collection law firm violated the FDCPA by filing a complaint without “meaningful attorney involvement.” In the brief, the CFPB and FTC argue that the “meaningful attorney involvement” standard that has been applied to debt collection letters should apply equ

Maryland 101

Maryland 101

South State Correspondent

AUGUST 10, 2015

Here is our quarterly report on banking industry trends and insights ( HERE ). In a nutshell, banking improved by most measures as the average bank became more profitable. In a somewhat rare occurrence, lending got safer, yet loan pricing on new production improved. For the industry, the average return on equity (ROE) increased from 8.1% to 9.2%.

Community Bank 224

Community Bank Community Lending Trends 224

Finer Points

AUGUST 18, 2015

The United States has three branches of government to prevent any one from having too much power. The tax-exempt credit union industry apparently skipped this civics lesson because it obviously doesn’t believe it should have to listen to Congress. The National Credit Union Administration has proposed dramatically revising business-lending rules for these tax-subsidized institutions.

United States 136

United States Taxes Lending National 136

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Celent Banking

AUGUST 4, 2015

A few months ago there was a question posed on Twitter which sparked a pretty intense debate : “What makes a bank a digital bank?” Perspectives varied, but after a reading through many of the responses, it seemed most were answering a different question. How far do incumbent banks have to go in order to adjust to the new age of digital financial services?

Digital Banking 158

Digital Banking Strategy Analytics Analysis 158

Gonzobanker

AUGUST 19, 2015

Ladies & Gentlemen, What you are about to hear is based on a true story of two mid-size banks, but names, numbers and key aspects of the story have been changed to protect the innocent. This is a tale of growth at Warm Pulse Bank and Cold Fish Bank. Warm Pulse and Cold Fish are both mid-size community banks very similar in most ways, including: Roughly same asset size.

Phoenix 87

Phoenix Lending Community Community Bank 87

Jack Henry

AUGUST 5, 2015

Author: Clarke Farmer, CFarmer@ProfitStars.com. Yep, that title sounded a little cheesy when I read it too. Humor me for a minute, and read on. I met with a small business owner this week and we talked about what he wants to accomplish in the next six months. The business is in industrial coating and injection molding. Although he has a nice building, we did not talk about his commercial mortgage.

Industry 94

Industry Lending 94

Jeff For Banks

AUGUST 22, 2015

If you haven't read the New York Times article on Amazon working conditions , you should. By trying to create a meritocracy, the unintended consequence included nothing more than petty zinging and flaming. The kind you see on social media. Except at least Amazonians do it to your face, but in a public setting. My response to reading the article is in my tweet below.

social media 86

social media Meeting Innovation New York 86

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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South State Correspondent

AUGUST 31, 2015

You have probably experienced this at your bank - You hold a shareholder meeting and of your 1,000 shareholders, only twenty people showed up and ten were directors, two were past employees and five were there for the free lunch. Your chairwoman shrugs at the turnout and then jokes that at least you don’t have any activist in the crowd. You all have a quick meeting, a good lunch and then get back to work.

Meeting 223

Meeting 223

CFPB Monitor

AUGUST 27, 2015

Barbara S. Mishkin. The CFPB has issued its August 2015 complaint report, the second in its new series of monthly complaint reports. When it announced the launch of the new reports last month , the CFPB stated that each report would spotlight a particular product and geographic location. The August 2015 spotlights credit reporting complaints and complaints from consumers in the Los Angeles, California metro area.

Los Angeles 85

Los Angeles South Dakota Report North Carolina 85

Celent Banking

AUGUST 13, 2015

Zil wrote almost a year ago about his experience using a foreign card in the US. I’m just back from an extended stay in the US, and was really struck by how inconsistent the experience is for a consumer. Consider these variations I experienced, in just one day! Check in at a hotel – swipe the card, pre-authorising a charge of $150 a day, no signature, no receipt.

Cards 151

Cards US Customer Experience Survey 151

Independent Banker

AUGUST 31, 2015

The rise of electronic transaction channels has transformed the banking industry, making smaller, less expensive branches a reality and sparking new opportunity for the ATM. Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. Harnessing this opportunity to maintain a competitive edge, however, requires that your financial institution have the right ATM migration plan.

ATM 85

ATM Technology Branding Retail 85

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

Jack Henry

AUGUST 19, 2015

Author: Robert Hudecek, RHudecek@profitstars.com. Stability remains one of the leading challenges for IT departments, especially when supporting ancillary, yet mission critical applications, for financial institutions such as lockbox item processing. Server positioning for installed products remains in a constant virtual tug-of-war between business needs, audit requirements, and product constraints.

Security 91

Security Management 91

Javelin Strategy & Research

AUGUST 31, 2015

As the October 1, 2015, date for EMV liability shift looms , it seems like everyone is gearing up for this momentous event. Banks are issuing new EMV chip cards, merchants are installing new terminals, cashiers are receiving new instructions, and so forth. Everyone is getting ready — except us consumers. Many of us have received our new cards (I got mine just last week from Chase) but are not quite sure why they were sent since the old ones haven’t expired, and we wonder how the in-store shoppin

Cards 83

Cards Fraud US Online 83

South State Correspondent

AUGUST 5, 2015

Two risk managers were discussing their fear of flying and crashing to their deaths in an airplane. One of the risk managers stated that he had a morbid fear of being on a plane that is blown up by an onboard bomb. The second risk manager asked how he handled this fear, to which the first risk manager replied - “Simple, I bring on board with me a bomb that I have control over, and of course I would never detonate it.

Risk Management 207

Risk Management Management Course 207

CFPB Monitor

AUGUST 6, 2015

Marc Patterson. The CFPB has updated the TILA-RESPA implementation materials and resources to make them consistent with the new October 3 effective date for the TILA-RESPA final rule. Specifically, updates have been made to the TILA-RESPA Integrated Disclosures Guide to the Loan Estimate and Closing Disclosure forms, the TILA-RESPA Integrated Disclosure Small Entity Compliance Guide, and the TILA-RESPA Integrated Disclosures timeline example.

Resources 85

Resources Compliance Examples 85

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation