South State Correspondent

AUGUST 17, 2015

Indra Nooyi, Pepsi’s CEO, wanted to put more emphasis on design. She gave each executive a photo album and a mission to go capture designs that “inspire.” It was a simple assignment, but only a few managers completed the task and of those that did, half of those had their spouse do it for them. Those that did do it, just stuck with superficial changes such as changing the shape of their bottle, the label and the color of Pepsi’s blue.

Digital Strategies 257

Digital Strategies Strategy Management 257

Finer Points

AUGUST 3, 2015

While ICBA continues our full-court press toward advancing community bank regulatory relief all the way through Congress and to the president’s desk, we are also making noticeable headway in raising public awareness of the problem via the national news media. The Washington Times recently ran a special section featuring a series of articles, editorials and […].

Washington 189

Washington Community Bank Community National 189

Celent Banking

AUGUST 10, 2015

We all know personality tests can be a little hit and miss – some are serious, long and can be scarily accurate. Others you do for fun on a Saturday afternoon whilst reading a magazine, and you never take the results too seriously. I just came across a new type of personality test, Personality Insights powered by IBM’s Watson. According to the description, the test “uses linguistic analytics to extract a spectrum of cognitive and social characteristics from the text data that a

Analytics 179

Analytics Tools Data Analysis 179

Abrigo

AUGUST 6, 2015

The debate between fair value and historical cost accounting is a hot topic for academics, regulators and investors. As noted by a University of Chicago Booth School research paper and Harvard Business Review , the debate centers on the use of fair value accounting and its impact on the economic crash of 2008, as well as its appropriateness in accounting for companies going forward.

Comparison 174

Comparison Capital Marketing Chicago 174

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Groups

Accenture

AUGUST 3, 2015

Since their introduction, digital channels have significantly increased the number of overall interactions that banks have with their customers. In our recent Global Consumer Pulse Research, we found that when they are prospecting for new products or services, consumers rely. Read more.

Digital Banking 166

Digital Banking Mobile 166

South State Correspondent

AUGUST 10, 2015

Caesar Salad and rice are so common place and so simple that most people think nothing of them. However, for a culinary expert, Caesar Salad and rice is a simple test into the soul of a great chef. It is easy to make an average Caesar Salad, but it is extremely difficult to make an extraordinary Caesar Salad. The average chef can get lucky with a fantastic steak or sublime pasta, they can learn through a recipe how to make salmon, but not so with a Caesar Salad or perfectly cooked grain of rice.

How To 228

How To 228

Finer Points

AUGUST 7, 2015

It’s hard to believe that the August congressional recess is already upon us, but in many ways the community banking industry is well-positioned to take advantage of this pause in the legislative session. While ICBA and community bankers have once again advanced a variety of regulatory relief measures through aggressive advocacy, we’re going to need […].

Community Bank 140

Community Bank Community US Industry 140

Celent Banking

AUGUST 31, 2015

It’s no secret that banks are increasingly interested in using digital channels to sell to customers. With that in mind, I tried to open accounts at 26 U.S. banks using only the digital channel, typically online, but sometimes via my smartphone. I evaluated the processes solely from the consumer’s perspective. A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much

Customer Experience 168

Customer Experience Online Mobile Compliance 168

Abrigo

AUGUST 5, 2015

Succession planning, whether you are a sole proprietor or a top 200 firm, is a delicate topic. With such a transition there are not only financial components to consider but also the relational changes that could occur. These changes will not only affect dynamics within the company but also the firm’s relationships with its clients. Within these financial and relational contexts, one of the questions that comes to mind when deciding how the firm will transition is whether or not to develop a par

Leadership 174

Leadership Meeting Industry Taxes 174

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Analysis

Accenture

AUGUST 24, 2015

One trend to come out of our recent Global Consumer Pulse Research that banks might consider good news is the high but slowing growth in customer service expectations—a slowdown which is giving banks a chance to re-evaluate the ways they. Read more.

Trends 150

Trends Digital Banking 150

Jack Henry

AUGUST 12, 2015

Author: Danny Payne, DanPayne@jackhenry.com. Before you say anything, I couldn’t think of a better title. The real irony is I have worked in the bill pay world for over 12 years and have seen plenty of growth, change, and true evolution. The better part of my professional career has been spent advising, managing, partnering, or selling bill pay. So why, after 12 years, do I need to make the case for it?

Management 116

Management Payments Online 116

South State Correspondent

AUGUST 10, 2015

Here is our quarterly report on banking industry trends and insights ( HERE ). In a nutshell, banking improved by most measures as the average bank became more profitable. In a somewhat rare occurrence, lending got safer, yet loan pricing on new production improved. For the industry, the average return on equity (ROE) increased from 8.1% to 9.2%.

Community Bank 224

Community Bank Community Lending Trends 224

Finer Points

AUGUST 18, 2015

The United States has three branches of government to prevent any one from having too much power. The tax-exempt credit union industry apparently skipped this civics lesson because it obviously doesn’t believe it should have to listen to Congress. The National Credit Union Administration has proposed dramatically revising business-lending rules for these tax-subsidized institutions.

United States 136

United States Taxes Lending National 136

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Lending

Celent Banking

AUGUST 4, 2015

A few months ago there was a question posed on Twitter which sparked a pretty intense debate : “What makes a bank a digital bank?” Perspectives varied, but after a reading through many of the responses, it seemed most were answering a different question. How far do incumbent banks have to go in order to adjust to the new age of digital financial services?

Digital Banking 158

Digital Banking Strategy Analytics Analysis 158

Abrigo

AUGUST 28, 2015

The 2015 Risk Management Summit is less than a month away. Executives from more than 100 banks and credit unions representing 39 states have already registered to join their peers, industry experts and Sageworks in Chicago for the premier ALLL and stress testing conference. Registration is still open, but very limited seats remain. Here’s why this is the most popular Risk Management Summit to date: 1.

Risk Management 150

Risk Management Management Chicago Michigan 150

Accenture

AUGUST 16, 2015

Most banks split the execution of any change with detailed handover between various disciplines. This traditional approach does not work for a digital strategy. Successful, scalable digital transformation requires three important roles: The technology entrepreneur, the banking entrepreneur and the. Read more.

Digital Strategies 150

Digital Strategies Strategy Technology Banking Trends 150

CFPB Monitor

AUGUST 17, 2015

Richard J. Andreano, Jr. The CFPB has posted on its website an index to the various questions regarding the TILA/RESPA Integrated Disclosure (TRID) rule that were addressed during the five webinars on the rule conducted by CFPB staff. The index includes a link to the CFPB webpage that has links to the recordings of the five webinars. Also, the reference date of the applicable webinar that addresses each question is a link to the Table of Contents for that webinar.

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104

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Operations

South State Correspondent

AUGUST 31, 2015

You have probably experienced this at your bank - You hold a shareholder meeting and of your 1,000 shareholders, only twenty people showed up and ten were directors, two were past employees and five were there for the free lunch. Your chairwoman shrugs at the turnout and then jokes that at least you don’t have any activist in the crowd. You all have a quick meeting, a good lunch and then get back to work.

Meeting 223

Meeting 223

Gonzobanker

AUGUST 31, 2015

In our line of work , we see a lot of processes and benchmark a lot of data. Here are four statistics that will blow your mind: 75% of time spent with new customers involves computer input versus building relationships through a conversation. More than 50% of banks still originate commercial loans manually. 60% of financial institutions still use a paper-based new accounts process.

System 102

System Tools Cards User Experience 102

Celent Banking

AUGUST 13, 2015

Zil wrote almost a year ago about his experience using a foreign card in the US. I’m just back from an extended stay in the US, and was really struck by how inconsistent the experience is for a consumer. Consider these variations I experienced, in just one day! Check in at a hotel – swipe the card, pre-authorising a charge of $150 a day, no signature, no receipt.

Cards 151

Cards US Customer Experience Survey 151

Abrigo

AUGUST 26, 2015

“… it’s not 2008.”. This is the sentiment of several high-profile executives regarding the National Credit Union Administration’s (NCUA) stance on examination cycles for credit unions. There’s been much back and forth over the last week on this subject and the NCUA’s desire to stick to a 12-month examination cycle for the financial institutions it regulates.

Survey 150

Survey Community National Community Bank 150

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Accenture

AUGUST 12, 2015

On 29 December 2014, seated by a brightly burning fire at home, I penned 20 predictions for the Payments industry for 2015. So, half way through the year, how are the predictions faring? At this stage, I can report interesting. Read more.

Payments 150

Payments Industry Report 150

CFPB Monitor

AUGUST 17, 2015

John L. Culhane, Jr. The CFPB, jointly with the FTC, has filed an amicus brief with the U.S. Court of Appeals for the Third Circuit in Bock v. Pressler & Pressler, LLP , the case in which the district court ruled that a debt collection law firm violated the FDCPA by filing a complaint without “meaningful attorney involvement.” In the brief, the CFPB and FTC argue that the “meaningful attorney involvement” standard that has been applied to debt collection letters should apply equ

Maryland 101

Maryland 101

South State Correspondent

AUGUST 5, 2015

Two risk managers were discussing their fear of flying and crashing to their deaths in an airplane. One of the risk managers stated that he had a morbid fear of being on a plane that is blown up by an onboard bomb. The second risk manager asked how he handled this fear, to which the first risk manager replied - “Simple, I bring on board with me a bomb that I have control over, and of course I would never detonate it.

Risk Management 207

Risk Management Management Course 207

Jack Henry

AUGUST 26, 2015

Author: Derik Sutton, DSutton@ProfitStars.com. As financial services become more reliant on the technology we leverage to better serve our clients , it would benefit us to view our own product processes through a modern lens. I believe these principles are not only applicable to building software applications and services, but can also be applied to a financial institution (FI) building a new account type or updating its customer service as it relates to digital customers.

User Experience 95

User Experience UX Software US 95

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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