South State Correspondent

SEPTEMBER 22, 2015

Seeing that we are in the heart of bank strategic planning season one major difference between average and high performing banks are the use of “lead measures.” Most banks come out of their planning effort with a series of lagging metrics such as “Achieve 12% ROE,” or “Reduce efficiency below 65%.” These measures are good because they measure achievement of a goal but they are not optimal because they are not instructive in helping you achieve those goals.

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Finer Points

SEPTEMBER 22, 2015

When most people want a tissue, they say they need a Kleenex. When you cut your finger, you don’t say you need an adhesive bandage—you need a Band-Aid! When you need to make a photocopy, regardless of the brand of the machine, you make a Xerox copy. Many marketers would consider this a compliment, especially […].

Branding 217

Branding Marketing Washington Community Bank 217

Celent Banking

SEPTEMBER 9, 2015

I´ve recently had multiple conversations with financial institutions about the trend of unbundling financial services by fintech startups. In fact, it’s hard to discuss the future of the industry without touching on it. Articles from Tanay Jaipuria , Tech Crunch , and CBInsights speak openly about inexorable disruption. They all tell a fairly similar story.

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Millennials Fintech Industry Bitcoin 212

Jack Henry

SEPTEMBER 2, 2015

Author: Brad Dahlman, BDahlman@profitstars.com. We all know it will happen, the real question is when? As the Federal Reserve monitors unemployment inflation and global markets closely, it is widely expected that the federal-funds rate will be increased in the last quarter of 2015. It has been almost ten years since the Fed raised rates! The Fed dropped rates from 2006 to 2008 and has held them steady ever since.

Strategy 98

Strategy Tools Management Marketing 98

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Gonzobanker

SEPTEMBER 28, 2015

Why go to the trouble of taking money out of people’s accounts if you can get them to just give it to you? That, apparently, is the logic behind hackers who use stolen passwords and information from breaches to send fake wire transfer requests to trick recipients into approving funds transfers. Take, for example, the Ashley Madison breach where email addresses were obtained.

Examples 90

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ABA Community Banking

SEPTEMBER 11, 2015

As models proliferate in all banks, regulators demand detailed process to police them ALCO Management Duties Risk Management Operational Risk ALCO Beat.

Risk Management 69

Risk Management Management Meeting Regulation 69

Finer Points

SEPTEMBER 10, 2015

By Terry J. Jorde Congratulations, community bankers! This week we saw once again that our industry’s hard work and determination on behalf of regulatory relief can achieve tangible results in Washington. Following passionate advocacy from ICBA and community bankers, regulators issued a proposed rule to simplify community bank call reports and laid out their plan […].

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Community Washington Community Bank Regulation 188

Celent Banking

SEPTEMBER 18, 2015

When I’m feeling a bit flip, I tell clients that Celent goes to a lot of conferences so that they don’t have to. Don’t get me wrong: conferences are worthwhile, and you have a lot of serendipitous conversations. But they’re also time away from the office, and, to be honest, not every minute is completely productive. With that in mind, I’ll describe my very-high level takeaways of Finovate Fall 2015, held earlier this week at the New York Hilton.

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Mobile Conference New York blockchain 179

Your Full Potential

SEPTEMBER 9, 2015

Allegedly, when John Adams met George Washington for the first time just prior to the outbreak of the Revolutionary War, he turned to a colleague and told him that Washington “would be leading something someday.” We all know how that went. Some people are natural born leaders. I truly believe this. Of course, there is another viewpoint that leadership has to be learned.

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Leadership Washington Strategy Course 61

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Fintech Labs Insights

SEPTEMBER 17, 2015

The Best of Show votes for FinovateFall 2015 have been cast and counted! After two days and 70 live demos of the latest in fintech innovation, our attendees have made their opinions known as to which companies have earned the title of “Best of Show” ( see footnotes for voting methodology ). This year at FinovateFall, it was the debuting companies that made some of the biggest impressions on our record-setting Finovate audience.

Innovation 26

Innovation Millennials Technology blockchain 26

Banking 2020

SEPTEMBER 9, 2015

By Tom White, CEO & Co-Founder, iQuantifi. Graduation season has come and gone, thrusting thousands of wide-eyed graduates into the real world in search of their first job. In addition to earning a salary replete with benefits, graduation marks the first time that many millennials will need to set a budget, create short and long-term financial goals and set financial priorities.

Millennials 61

Millennials ATM Survey Marketing 61

ABA Community Banking

SEPTEMBER 18, 2015

Are banks or “disruptors” better placed to win consumer hearts and wallets? Lines of Business Retail Banking Channels Viewpoints.

Retail 74

Retail 74

The Financial Brand

SEPTEMBER 7, 2015

The banking industry needs to update online banking applications to reflect the potential of personalized, real-time money management.

Online 26

Online Industry Management Digital Banking 26

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Celent Banking

SEPTEMBER 22, 2015

Last week I had the pleasure of going to Finovate, a biannual event (at least in NA) where start-ups and established vendors show off their newest creations. My colleague Dan Latimore wrote an in-depth piece about it last week. It’s usually a good temperature read of where the market is and what banks are thinking about. PFM used to be hot, now it barely makes an appearance.

Trends 177

Trends Mobile Tools Retail 177

Celent Banking

SEPTEMBER 30, 2015

Service Design. Journey Maps. Customer Stories. Mood Boards. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. As an analyst currently immersed in research on corporate banking financial performance, regulatory environment, economic conditions, business demographics, and financial technology, the CXFS event was a welcome change of scenery.

Customer Experience 174

Customer Experience social media Charlotte Conference 174

Celent Banking

SEPTEMBER 15, 2015

A friend of mine is a successful small business owner in his forties. Like so many in his demographic, Bryan developed a longing to own a Harley Davidson. He could easily afford a Harley, but chose to seek financing instead. Getting this business should have been a walk in the park for his bank. Bryan is a digitally-driven consumer who values convenience.

Resources 167

Resources Survey Community Bank Online 167

Celent Banking

SEPTEMBER 2, 2015

I’m in the midst of writing a Celent research report on how corporate banking is faring amid increasing economic, regulatory, competitive, and technology headwinds. Part of my research includes looking at the performance of 20 of the top global banks over the past 10 years. Four of these banks are headquartered in China, a country currently struggling with a government-directed transition to a “new normal” characterized by a shift to a “real economy.”.

Regional 163

Regional National Report Operations 163

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Celent Banking

SEPTEMBER 30, 2015

A few weeks ago, Dan Latimore and I had the chance to attend Finnosummit in Mexico City. While Dan was the one really working (he presented on “How Big Data can change Financial Services”) I mingled around the participants of this vibrant ecosystem encompassing entrepreneurs, financial institutions, investors, and regulators among other stakeholders.

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America Fintech Big Data Regional 154

Celent Banking

SEPTEMBER 9, 2015

Yes, you did read this right – today I could not complete a single Apple Pay transaction successfully first time. This was my experience today: I tried using Apple Pay five times – four times to get in and out of the London transport network and once at a coffee shop to buy an espresso. Not once did I manage to complete the transaction right away. Only once I could complete the transaction via the fingerprint.

Apple 153

Apple Cards Mobile Customer Experience 153

Celent Banking

SEPTEMBER 16, 2015

I’m heading into Finovate in a couple of hours. The UN general assembly is in town, and the only reasonable Starwood hotel I could find was the Aloft in Harlem. It’s amazing that this hotel has exactly the same feel as its counterpart at the Denver Airport…but I digress. I’m writing because Aloft has a cool feature called Keyless Entry. Very simply, I checked in on my SPG app, was given my room (which puzzled the clerk as I tried to check in again – apparently I didn’t even need to stop at the f

Denver 149

Denver Security Data America 149

Celent Banking

SEPTEMBER 14, 2015

This is the next – I have a terrible feeling its not the last though – of seeing the cards world through the eyes of a consumer. The story so far is contained in three previous posts, with the last reporting that my card details were skimmed (we assume) in the US. This post however looks at the experience at home. As a consumer, we often get warnings from our banks about phishing attacks – we will never do this, our emails will look like this, etc.

Cards 149

Cards Fraud US Mobile 149

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

ABA Community Banking

SEPTEMBER 28, 2015

Part 2: Banks will become invisible back-end providers for third-party wallets if they don’t offer competing mobile payments solutions. Retail Banking Payments Viewpoints Channels Feature Feature3.

Retail 63

Retail Mobile Payments 63

ABA Community Banking

SEPTEMBER 11, 2015

Even if whiskey & soda and bourbon & soda both make you drunk, it’s not the soda Compliance Blogs UNconventional Wisdom CFPB.

Policies 71

Policies Compliance 71

ABA Community Banking

SEPTEMBER 17, 2015

Will Justice Department’s policy on cooperation change corporate attitudes? Management Compliance Blogs AML & Fraud CSuite BSA/AML.

Policies 69

Policies Fraud Compliance Management 69

ABA Community Banking

SEPTEMBER 1, 2015

Channelization, millennials, profits—Oh my! Retail Banking Making Sense of it All Channels.

Millennials 79

Millennials Retail 79

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation