South State Correspondent

SEPTEMBER 22, 2015

Seeing that we are in the heart of bank strategic planning season one major difference between average and high performing banks are the use of “lead measures.” Most banks come out of their planning effort with a series of lagging metrics such as “Achieve 12% ROE,” or “Reduce efficiency below 65%.” These measures are good because they measure achievement of a goal but they are not optimal because they are not instructive in helping you achieve those goals.

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Finer Points

SEPTEMBER 22, 2015

When most people want a tissue, they say they need a Kleenex. When you cut your finger, you don’t say you need an adhesive bandage—you need a Band-Aid! When you need to make a photocopy, regardless of the brand of the machine, you make a Xerox copy. Many marketers would consider this a compliment, especially […].

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Branding Marketing Washington Community Bank 217

Celent Banking

SEPTEMBER 9, 2015

I´ve recently had multiple conversations with financial institutions about the trend of unbundling financial services by fintech startups. In fact, it’s hard to discuss the future of the industry without touching on it. Articles from Tanay Jaipuria , Tech Crunch , and CBInsights speak openly about inexorable disruption. They all tell a fairly similar story.

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Millennials Fintech Industry Bitcoin 212

Abrigo

SEPTEMBER 24, 2015

The Financial Accounting Standard Board’s proposed move to the current expected credit loss, or CECL, is top of mind for many of the bankers and industry experts attending the 2015 Risk Management Summit presented by Sageworks. Presentations at the conference, which kicked off Wednesday in Chicago and runs through Friday, have focused on how financial institutions will be impacted by the transition from the existing incurred-loss model, as well as what banks and credit unions can do now to bette

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Risk Management Management Conference Data 190

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Accenture

SEPTEMBER 23, 2015

Speed is critical for retail banks that want to master digital disruption. In the digital banking era, change happens nearly instantaneously. New competitors enter the market quickly. Industry boundaries are redrawn in a flash. Tomorrow’s technologies emerge even before banks. Read more.

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South State Correspondent

SEPTEMBER 28, 2015

Our banking industry has our loan loss allowance provisioning almost exactly wrong. To quote our favorite show, Game of Thrones , winter is coming. We don’t know when the cold weather will be here, maybe the first part of October or maybe around Halloween, but we know it’s coming. Since winter is coming, the question arises - How many coats should we have for the winter?

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Industry Data 223

Finer Points

SEPTEMBER 10, 2015

By Terry J. Jorde Congratulations, community bankers! This week we saw once again that our industry’s hard work and determination on behalf of regulatory relief can achieve tangible results in Washington. Following passionate advocacy from ICBA and community bankers, regulators issued a proposed rule to simplify community bank call reports and laid out their plan […].

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Community Washington Community Bank Regulation 188

Celent Banking

SEPTEMBER 18, 2015

When I’m feeling a bit flip, I tell clients that Celent goes to a lot of conferences so that they don’t have to. Don’t get me wrong: conferences are worthwhile, and you have a lot of serendipitous conversations. But they’re also time away from the office, and, to be honest, not every minute is completely productive. With that in mind, I’ll describe my very-high level takeaways of Finovate Fall 2015, held earlier this week at the New York Hilton.

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Mobile Conference New York blockchain 179

Abrigo

SEPTEMBER 22, 2015

Earlier this month the Federal Financial Institutions Examinations Council (FFIEC) announced that it plans to lighten the regulatory load for small financial institutions by cutting back on data required for an institution’s quarterly call reports. By eliminating or revising some of the items that banks must include in their call reports the FFIEC hopes to streamline the reporting and decrease the amount of time spent on them.

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Community Bank Community FDIC Survey 174

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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Accenture

SEPTEMBER 15, 2015

With mobile payments propositions launching thick and fast – Apple Pay, Samsung Pay, Android Pay, Zapp to name a few, how can banks and other payment service providers (PSPs) ensure that these propositions are adopted quickly, and what can they. Read more.

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Samsung Payments Apple Mobile 170

Gonzobanker

SEPTEMBER 28, 2015

Why go to the trouble of taking money out of people’s accounts if you can get them to just give it to you? That, apparently, is the logic behind hackers who use stolen passwords and information from breaches to send fake wire transfer requests to trick recipients into approving funds transfers. Take, for example, the Ashley Madison breach where email addresses were obtained.

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Examples Security Meeting Policies 90

South State Correspondent

SEPTEMBER 21, 2015

The future in banking looks like fewer, but more experienced bankers. Consolidation of banks will continue, but more digital-based alternative lenders will appear. The banker that can deliver solid financial advice to their client will always be in demand and will be able to garner a premium price for his or her services.

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Jeff For Banks

SEPTEMBER 13, 2015

Last weekend, a bunch of friends got together for our annual Fantasy Football (FFL) draft. My first pick: Tom Brady (8th overall). I'm feeling pretty good about it since he threw four touchdown passes in week one. But it got me thinking about who would be my picks if I were assembling a fantasy banking team. So I thought I would give it a shot. First, I needed to decide positions needed.

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Community Bank Lending Community Security 88

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Celent Banking

SEPTEMBER 22, 2015

Last week I had the pleasure of going to Finovate, a biannual event (at least in NA) where start-ups and established vendors show off their newest creations. My colleague Dan Latimore wrote an in-depth piece about it last week. It’s usually a good temperature read of where the market is and what banks are thinking about. PFM used to be hot, now it barely makes an appearance.

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Trends Mobile Tools Retail 177

Abrigo

SEPTEMBER 28, 2015

Understandably, financial institutions of all sizes have numerous questions about how they will implement the FASB’s proposed current expected credit loss model, or CECL, once the standard is finalized. At the 2015 Risk Management Summit hosted by Sageworks, a panel of banking industry experts provided tips for bank and credit union professionals to put their institutions in a better position for transitioning from the incurred-loss model when the time comes.

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Risk Management Data Regulation Management 150

Accenture

SEPTEMBER 8, 2015

According to our recent Global Consumer Pulse Research, non-traditional competitors are gaining ground with banking consumers. Forty-four percent of consumers across industries globally say they would consider products and services from companies that are not generally considered part of traditional. Read more.

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Industry Company Digital Banking 163

Jack Henry

SEPTEMBER 24, 2015

Author: Jason Schwabline, JSchwabline@jackhenry.com.

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Mobile 88

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

South State Correspondent

SEPTEMBER 30, 2015

Some bankers assume that customers make decisions based on rational choices. Many bankers have long assumed that customers weigh the pros and cons of each product and consider the value of services that we market to them to make their choices. But nothing can be further from the truth. Not only are many consumers and business people irrational, but their irrationality is highly predictable.

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Marketing 220

SWBC's LenderHub

SEPTEMBER 22, 2015

How often do we spend time with a customer and only complete their requested transaction? Have you considered that you could be missing out on offering additional financial solutions? Having a conversation may lead to additional financial success for your customer; however, I'm not suggesting that you just “talk” without truly having a two-way conversation.

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Management 87

Celent Banking

SEPTEMBER 30, 2015

Service Design. Journey Maps. Customer Stories. Mood Boards. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. As an analyst currently immersed in research on corporate banking financial performance, regulatory environment, economic conditions, business demographics, and financial technology, the CXFS event was a welcome change of scenery.

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Customer Experience social media Charlotte Conference 174

Abrigo

SEPTEMBER 25, 2015

It will come as no surprise that one of the largest concerns facing accounting firms today is staffing. For some firms, the way to solve this is by ensuring there is a greater gender balance among the staff. Although women are entering the profession in higher numbers than ever before, they are dramatically underrepresented in terms of partners. According to the AICPA , 48 percent of employees in CPA firms are women, yet only a mere 24 percent are partners and principals.

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Mississippi Leadership Millennials Taxes 150

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Accenture

SEPTEMBER 29, 2015

Sibos 2015 is almost here and as Singapore beckons, Accenture is preparing for an eventful week. Key themes we expect to dominate Sibos are real-time, or immediate payments, PSD2 for the European banks and distributed consensus ledgers, with Ripple and. Read more.

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Payments 156

Jeff For Banks

SEPTEMBER 26, 2015

Our daughter worked from our kitchen table this past week because the Pope was visiting Philly and her firm advised her to get out of town. I worked from home one day, so we got a chance to go up to the local college, workout, and beat back the age monster together (see picture). She was a college athlete (softball). And she said it was more difficult to workout as an adult because there were no goals and you didn't get the quick gratification of seeing success on the field.

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Kansas City Kansas Leadership Groups 86

South State Correspondent

SEPTEMBER 24, 2015

This isn’t a personal question, but it is a question that is growing in popularity. Knowing that efficiency is highly correlated to return, many banks, including us, are taking a look at their largest processes (like lending) and going to their Gemba to do it. With more banks adopting a Six Sigma approach ( HERE ) and with banks cutting obvious costs, now is time to reassess your banks production of credit, deposits and services.

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Lending US 216

Jack Henry

SEPTEMBER 9, 2015

Author: Barbara Vega, BVega@profitstars.com. As a product manager for a payment software solutions group, a request I frequently get from customers is, “Can you make these two products talk to each other?” It sounds like a relatively simple request. All it is direct communication or integration between one software product and another. How hard can that be?

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Software System Groups Data 85

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank