September, 2014

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How Citizens Bank of Edmond Amplifies Their Brand And Creates A Strong Culture

South State Correspondent

'If you ever doubted the power of a CEO, consider Jill Castilla, CEO of Citizens Bank of Edmond. Taking over at the start oft his year, she has been quick to change the culture. While the Bank is well regarded for its use in social media, the bigger story here is how a CEO can create an environment of innovation, risk taking and fun.

Branding 416
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How to manage the risk of commercial real estate lending

Abrigo

'As banks are increasingly playing a bigger role in commercial real estate lending, it is more important than ever to ensure proper risk management practices. This is especially true for banks exceeding one or both of the commercial real estate (CRE) supervisory criteria. According to Forbes , U.S. banks are seeing incredibly low loss rates on CRE and construction loans relative to the past six years.

Lending 261
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Wearables in Banking: Google Glass

Celent Banking

'Not too long ago I was at a client event and had the pleasure of trying on Google Glass for the first time. The presentation used a simulation of how it might work to make a payment using the voice commands of the device. I found the experience to be much less intrusive or distracting as I expected, but the applications within banking were still too immature to be useful.

Google 201
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Making Progress on Making News

Finer Points

'What a difference a year makes. Last summer I embarked on a media tour of New York City. Joined by ICBA’s media expert, Senior Vice President of Media and Public Relations Aleis Stokes, I met with representatives from several of the nation’s preeminent financial news outlets. It wasn’t exactly a Hillary Clinton book tour, but […].

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Recognition: It's the Little Things That Matter

SWBC's LenderHub

'Salespeople are just like everyone else; each of them have their own motivation. I guess that is why we''re all made a little different. Otherwise, we would all be robots walking around this Earth. In this post, I will talk about the people aspect, from both an employee level and a sales manager level.

More Trending

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3 Things Banks Should Do About Walmart Offering Checking

South State Correspondent

'Yesterday, Walmart, under the brand “GoBank” announced that they will offer checking accounts to anyone over 18 that can pass an identification check. The giant retailer will leverage its partnership with Green Dot Bank and offer a debit card-linked, mobile checking account starting in late October that will cost $8.95 per month for accounts under $500 with a direct deposit (free if over) and $2.95 to set up.

Branding 281
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3 Steps to Becoming the Steve Jobs of Accounting

Abrigo

'Steve Jobs. Sergey Brin. Mark Zuckerberg. Each of these individuals, and their companies, are celebrated as changing the face of the technology. They all followed a similar path to success: excelling at one thing and developing that specialty. Jobs knew gadgets, which led to the Mac, the iPod, and the iPad. Brin specialized in search and the result was Google.

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FIS To Acquire Clear2Pay

Celent Banking

'Rumours of this purchase have being down the rounds for months (I was discussing it in June at EBADay), although the acquirer has only been ever referred to as a “US Vendor” In discussions with clients over the last few months, I’ve highlighted 5 potential suitors (including FIS), and of those, four for very similar reasons. All four have broad FS offerings, but have little or nothing in the core payments space, making Clear2Pay an obvious solution to plug a gap.

Resources 187
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Apple Pay: The app that eclipsed the toys

Matt Wilcox Pro

'I admit it. I’m an iOS junkie. Okay, okay, I’m an Android OS junkie, too. Call me fickle, but being in the business kind of requires me to be versatile. Last week was nirvana for my iOS side, which was eager to learn about the new iPhone 6 versions and, of course, Apple Watch. The [.

Apple 112
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Do We Need Better System Integration or Fewer Systems to Integrate?

Gonzobanker

'“We are stuck with technology when what we really want is just stuff that works.”. ?Douglas Adams, the Salmon of Doubt. If I were to go to most bankers today and ask them what one thing they would do to improve their systems environment, a large number would say better integration of the systems they are using. Ten years ago, if I had asked them that same question, the majority probably would have said – hang on to your hats here – better systems integration.

System 110
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What Makes Your Auto Loans Better Than the Competitions'?

SWBC's LenderHub

'Have you ever asked yourself why people do business with your financial institution? When I ask our clients that question, the answers I get are usually: “We offer low rates on loans and higher rates for savings” “We give exceptional service” “We’re easy to do business with, have online and mobile banking, and offer free checking” These are all great reasons, but when you stop and think about it, aren''t these the minimum standards of doing business?

Lending 110
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Use the “Thanks, but” Loan Campaign to Get a 150%+ Return [Template Included]

South State Correspondent

'When you are Chief Strategy Officer for a bank, sometimes your work load doesn’t come in neat memos or emails. A lot of stuff just gets dropped off on your desk with notes to “Fix This” or solve that. Fortunately, a lot of these problems are easy to solve.

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Does bigger mean more efficient?

Abrigo

'With size comes economies of scale. Larger institutions can “scale” to meet challenges that many smaller institutions find hard to handle. Being better equipped to meet regulatory demand comes to mind amidst other advantages: marquee clients, specialized positions, brand recognition, etc. A recent post by Jeff Marisco, author of Jeff for Banks , highlighted trends in efficiency among financial institutions with respect to asset categories.

Meeting 207
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Braveheart or need a brave heart?

Celent Banking

'A somewhat topical post, if mildly parochial, but which serves to highlight something more broadly. On September 18 th , a new nation could be born, as Scotland goes to the polls to vote whether it should become independent from the rest of the UK. The debate has raged for months, if not years. The latest polls suggests a Yes win, with a flurry of activity now from the No camp.

National 184
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Six Smart Steps

Independent Banker

'A community bank’s practical guide to compliance cost control. By Jim Kisch. When it comes to reducing compliance costs, recommendations typically fall into complicated territory. Few community banks have the luxury of ripping and replacing their entire compliance management strategy, leaving many executives on the hunt for practical tips. Specifically, they seek short-term tactics that will free up funds for margin-increasing activities—like hiring new lending officers, pursuing new marketing

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Everyone Wants Under the Apple Tree

Gonzobanker

'Well it happened. We knew it was coming. It may have even taken a bit longer than expected but it happened. Never in the history of payments has there been such a media-frenzied, corporate disrupting and consumer-captivating moment as last week’s unveiling of Apple Pay as part of this week’s release of the iPhone 6. Make no mistake – this was a direct “pyrus malus” hit into an entrenched and profitable caste system of payment providers.

Apple 102
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The future of banking – Google Think series

Banking 4 Tomorrow

'I recently presented at Google’s Think Finance 2014, in Sao Paulo Brazil, where I talked about the future of banking — specifically trends that we correctly predicted and trends that we got wrong. For instance, Microsoft correctly predicted that people would pay for transportation via their smartphones, but they didn’t predict that the whole taxi […].

Google 98
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Get Ready: How To Prepare Your Bank For A Fed Exit

South State Correspondent

'While it is debatable when the Fed will raise interest rates, we now know we are getting closer. In all likelihood, October marks the end of the Fed’s Quantitative Easing Program and now the question is just how the Fed will reverse a large portion of the $4.4T of investment that sits on our Nation’s balance sheet.

How To 270
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Retain top female staff in your accounting firm

Abrigo

'Women made up a slightly larger share of partners at CPA firms last year than they did the previous year, but there’s still room for improvement, according to industry consultant Marc Rosenberg. The latest Rosenberg Survey , set to be published in mid-December, found that 16.4 percent of partners at the nearly 400 accounting firms surveyed were female, Rosenberg said in an interview.

Survey 207
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Apple Enters Payments

Celent Banking

'Yesterday Apple announced entering the payments space with Apple Pay, a new way to pay in physical stores and mobile apps. The move was not unexpected – the question of when and how Apply would do something in payments was subject to much speculation in recent months. At Celent we also published a report in March this year called Apple in Payments: What to Expect?

Apple 180
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Addressing Elder Abuse

Independent Banker

'Helping protect the elderly financial abuse. By Lori Millar. Arecent study published by MetLife Mature Market Institute estimates that the financial loss by victims of elder financial crimes and exploitation is more than $2.9 billion a year with approximately 2 million seniors being exploited. Awareness of elder financial abuse is growing, and community bankers are often relied upon as the front line of defense in the protection of their customers, including as providers of crime prevention edu

Community 101
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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FI Highlight: Harborstone Credit Union

Banking 2020

'For our latest FI Highlight, we spoke with Ken Bloomfield, Vice President Digital Sales and Service at Harborstone Credit Union. Ken discussed how Harborstone Credit Union’s new loan service is helping create loyalty among customers and improving bottom-line results. In a few sentences, can you tell us about Harborstone Credit Union? . Harborstone Credit Union has 18 branch locations in King, Pierce and Thurston counties in Washington.

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Banker Quotes As Told To Me v8

Jeff For Banks

'I learn a lot from bankers and industry experts as I visit their offices, speak to them on the phone or at industry events. Occasionally they will offer an insight that I think my Twitter followers would find interesting. Since I estimate my Twitter community only reads a fraction of their tweet stream, and so many of my blog readers do not follow Twitter, below are selected quotes that I tweeted since version 7.

Lending 93
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More Info About The See & Speak Interface (“SASI”) For Your ATM

South State Correspondent

'For those bankers that wanted to know more about the ATM video teller that we reported about last week in our Bank of Edmond article, we have the inside scoop and have conducted further due diligence for your benefit. The SASI provides customers with the same personalized experience from the ATM as they get in the branch. Co-developed between the Bank of Edmond and NueQ , SASI links the customer to the specialist of their choice - teller, loan officer, mortgage banker or other employee.

ATM 249
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Why credit unions should consider stress testing

Abrigo

'Within the financial industry, the word “regulation” often receives a mixed reaction. Viewed as a necessity by many, it draws opposition from others. Last week, the biggest names in banking addressed their balance sheets, and announced the results of their mid-year stress testing practice. The “big guys” like Citigroup, Bank of America, Wells Fargo and others are required under the Dodd-Frank financial laws to release their findings publicly , as a step to prepare for th

Capital 191
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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.