March, 2020

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Can banks emerge stronger from the pandemic?

Bank Innovation

The Coronavirus pandemic is posing significant challenges to the banking sector, forcing financial services providers into contingency mode and already driving cost-cutting initiatives and branch closures. What damage will the coronavirus crisis create in banking? Margins will be squeezed, credit losses will increase and, for banks in an unfavorable position, it could take years to […].

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Juniper Research sees digital banking poised for growth

Payments Dive

Digital banking is poised to take off as incumbent banks move much of their business to mobile channels to compete against a new generation of digital-only startups.

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What the rise of in-app payments means for banks

Accenture

The expectations of customers when it comes to payments have changed radically in recent years. Payments that are instant, invisible and free (IIF) have quickly become the norm, especially in certain segments of the market like airlines, fashion retail, hotels and online travel agents. Non-IIF payments options in these segments and others have all but….

Payments 365
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ATM industry looks to federal lifeline amid COVID-19

Payments Dive

As relief and funding packages are being debated in Washington, the National ATM Council looks to how these new laws will affect business.

ATM 401
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Banks questions about doing digital transformation

Chris Skinner

I did a presentation to a conference via video link the other day. Slido allowed audience members to ask questions through the presentation, and the list of questions at the end was quite extensive. I didn’t get time to answer all of them, but here’s a selection. The most popular … The post Banks questions about doing digital transformation appeared first on Chris Skinner's blog.

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Will coronavirus permanently change CRE lending?

American Banker

Commercial real estate lenders have to consider not only how they’ll weather the COVID-19 downturn, but whether worker and consumer habits have changed for good.

Lending 89
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Digital banking surge predicted by 2024

ATM Marketplace

Digital banking is poised to take off as incumbent banks move much of their business to mobile channels to compete against a new generation of digital-only startups.

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When the world stops, did you want to get off? #coronavirus

Chris Skinner

Woke up with a sore throat, stuffed nose and cough. OMG, have I got the coronavirus???? After President Trump’s ban on Europeans last night, the coronavirus madness continues. I know that coronavirus is boring – as it’s non-stop in the news, media, office and coffee shop – but it goes … The post When the world stops, did you want to get off? #coronavirus appeared first on Chris Skinner's blog.

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Putting The Move On The Moving Industry’s Gig Worker’s Pay

PYMNTS

The gig economy is rapidly becoming more attractive to more professionals worldwide: 68 percent of all gig workers joined this economy in the last five years, for example. These workers appreciate the flexibility ad hoc work brings to their schedules, but the less structured nature of the work can also mean facing certain payments challenges. Many of these workers want to be paid as quickly as possible, something that is not always easy when a client is based in a market outside of their own.

Payments 192
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Following COVID-19: How the virus is affecting the mobile payments industry

Payments Dive

Mobile Payments Today is doing its best to provide news and updates regarding how the coronavirus is affecting the payments industry. We'll update this story with the lastest headlines.

Industry 524
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Digital-only financial institutions avoid leveraging pandemic fears 

Bank Innovation

The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. “Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The Fishers, Ind.-based bank, which […].

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Banking on technology to power up trade finance

Accenture

Trade finance has long been of vital importance to the world economy. However, over the last few decades, its role in globalization has grown significantly. Indeed, technological innovation, shifts in corporate behavior, regulatory changes and increasing market competition are fundamentally changing the trade finance market. With an expected increase in the compound annual growth rate….

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The COVID-19 Bank Playbook

South State Correspondent

When we talk about unforeseen Black Swan events, the COVID-19 virus fits the profile. It has come out of nowhere, taken lives, disrupted public health, altered our daily lives, causing financial market volatility, caused more than five standard deviations of movement in interest rates and likely to have a material impact on credit markets. This isn’t business as usual and for this uncharted territory, you might find this playbook helpful.

Marketing 246
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Who moved my cheese?

Chris Skinner

Who moved my cheese? Like many of us, I am confused about the world, the future, life and everything. All seems good one day. The next, everything is being cancelled, government tells you to self-isolate, your view of everything is challenged and you have to change to fit. Who moved … The post Who moved my cheese? appeared first on Chris Skinner's blog.

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How 5G Rollouts May Get Boost from COVID-19

PYMNTS

The way we live — the very ways in which we work, and learn, and spend leisure time, and of course, shop — have shifted markedly over the last several weeks. In the maelstrom of daily life grappling with COVID-19, the rollout of 5G , the fifth-generation network that features downloading speeds reportedly 100 times faster than that of 4G, may accelerate even as economic headwinds gather.

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Coronavirus outbreak raises questions about digital payments and cash

Payments Dive

The coronavirus pandemic has raised a number of concerns about whether consumers would shift towards digital payments amid concerns about cash handling and interacting with large crowds in banks and retail centers.

Payments 509
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Digital banks, payments startups face first major test in virus

Bank Innovation

Fintech startups looking to upend how Americans do their banking are facing their first major test as interest rates fall and fearful consumers seek safety at traditional banks. Square Inc. and Stripe Inc., mobile payments companies founded after the 2008 financial crisis, and digital banks including Chime Inc. and MoneyLion have never experienced a major […].

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Time to drive API innovation through Open Banking

Accenture

I recently had the good fortune to collaborate with Finastra on a white paper titled Corporate Banking APIs: Open for Business. As the paper points out, application programming interfaces (APIs) are starting to significantly disrupt corporate banking. Nearly nine in ten (86 percent) banks are working on Open Banking and open API platforms, and nearly….

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How coronavirus could change the payments industry

Payments Source

Coronavirus, also called Covid-19, is wreaking havoc on the stock market, with a heightened effect on the travel industry. It could also cause a drastic change in payment habits, as consumers shift to digital channels to reduce their risk of infection from handling cash.

Industry 218
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What does ‘digital transformation’ really mean?

Chris Skinner

Buzzwords. We have a lot of them. Artificial, autonomous, augmented. Big data, blockchain, bilateral. Crypto, currency, consensus. Distributed, decentralised, democratised. I’m tempted to write the ABC of technology buzzwords, but know there cannot be any that start with X or Z*. However, I’m writing this one today because the word … The post What does ‘digital transformation’ really mean?

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World Health Organization Cautions Against Cash Usage

PYMNTS

The World Health Organization (WHO) is advising people to not use paper tender and to use as many cashless options as possible to help contain the spread of the coronavirus, according to reports. Officials with WHO say that while cash isn’t more or less likely to spread the disease, it can carry the virus just like door handles and hand railings, and can spread it on contact.

Payments 344
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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The role of ATMs and cash access in the digital banking era

Payments Dive

Amid rapid changes in the cash economy and the rise in digital payments, the ATM is likewise facing challenges that have led to an evolution that will meet the demands of a new generation of customers.

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Startups seeing increased digital engagement during coronavirus crisis 

Bank Innovation

As the novel coronavirus continues to keep consumers inside their homes, startups that offer digital-only products are experiencing a wave of new customers and engagement. “The social distancing that’s taking place lends itself perfectly to our business model,” said Kerim Derhalli, CEO of the stock trading app Invstr. “It creates a massive opportunity for any […].

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How to succeed in India’s volatile digital payments landscape

Accenture

The growth of India’s digital payments sector in recent years has been phenomenal, and shows few signs of slowing: By 2023, digital payments will total US$1 trillion, a five-fold rise in five years.¹ In part, this growth is due to government efforts to drive financial inclusion and promote a cashless society, as well as regulatory…. The post How to succeed in India’s volatile digital payments landscape appeared first on Accenture Banking Blog.

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The Most Influential Women in Payments, 2020

Payments Source

The payments industry bridges many markets — including technology and finance — that haven't always demonstrated diversity at their highest ranks. Things are changing, and this year's Most Influential Women in Payments honorees demonstrate the importance of women to all aspects of the payments industry and all corners of the globe.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.