South State Correspondent

DECEMBER 15, 2015

There has never been an economic event that has been talked about for so long and as frequently as the Fed’s likely move tomorrow.

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217

Accenture

DECEMBER 8, 2015

Pricing and rewards points are the top two incentives for consumers to increase their use of mobile payments according to our 2015 North America Consumer Digital Payments Survey. But incentives like these do not guarantee lasting customer loyalty for payment. Read more.

Customer Experience 163

Customer Experience Payments America Survey 163

Abrigo

DECEMBER 31, 2015

A favorite principle that financial advisors like to discuss is “compounding”: How saving a little now can help magnify your returns down the road as the interest or the investment gains multiply. This concept of compounding is appealing. After all, who doesn’t like to get back more than they put into something? Undoubtedly, many accounting firms providing periodic reviews of their marketing budgets seek ways to get more out of what they are investing in marketing.

Strategy 150

Strategy Marketing Survey Marketing Automation 150

Insights on Business

DECEMBER 15, 2015

The IBM Institute of Business Value just released a new executive report that discusses the disruptive forces that are affecting the financial industry and strategies for transforming into a next-generation bank. With insights from 1,060 banking executives and 1,600 retail banking and wealth management customers, the report identifies key business imperatives and tangible actions banks can take to position themselves at the center of the rapidly evolving financial services ecosystem.

Risk Management 120

Risk Management Analytics Big Data Leadership 120

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Celent Banking

DECEMBER 17, 2015

A story on Finextra this week caught my eye. It’s a survey carried out by YouGuv on behalf of ACI Worldwide, with these headline stats. Of 2000 UK adults, the survey found that: 88% have no intention of switching bank accounts within the next 12 months. 82% never use mobile payment services such as PayM or PingIT during an average month, 59% never use mobile banking within this same time frame.

Mobile 109

Mobile Survey Customer Experience Cards 109

South State Correspondent

DECEMBER 21, 2015

To understand the point of this article, you are going to have to go out and purchase the two t-shirts in the picture. Both have the following selling points: “100% cotton,” “Ribbed crew neck,” and, get this for clarity – “short sleeves.” The one on the right will set you back about $3.16 and can be purchased at Target, JC Penny’s or wherever fine underwear is sold.

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Branding 216

Accenture

DECEMBER 14, 2015

In my previous post about cyber risk, we talked about the pervasiveness of cyber risk. We recognized that most businesses will not be able to entirely prevent a breach—and should instead focus on resiliency, or “bounce-back-ability” in the face of. Read more.

Cyber Security 156

Cyber Security Management Security 156

Abrigo

DECEMBER 28, 2015

Let's assume, for the purpose of this article, that you are operating a successful valuation or accounting firm. Or, perhaps you're an M&A professional or business broker, but no matter the nature of your work, you have a cash flow positive, successful organization. Yet your work valuing businesses and advising owners has made you painfully aware that competition is always around the corner.

North Carolina 150

North Carolina Branding Taxes Industry 150

Insights on Business

DECEMBER 3, 2015

For years, the primary sources of information about customers for banks – indeed, for most industries – were databases of structured data that fit neatly into rows and columns. Think transactions, account opening and closings, different kinds of accounts (checking, savings, investment) and the amounts therein. It was easy to discern the who and the what within this structure.

Data 112

Data social media Trends Training 112

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Celent Banking

DECEMBER 29, 2015

In previous blog posts regarding fintech in Latin America my position was, and remains, that one of the reasons for being behind is that it lacks of a “Silicon Valley” equivalent. Efforts to create a fintech ecosystem, as Finnovista is doing, become a good alternative to overcome the absence of a geographical pocket of innovation. Particularly consider the market fragmentation of Latin America comprised by 19 countries, some of which have 3M inhabitants to Brazil having +200M.

America 100

America Regional Innovation Fintech 100

Finer Points

DECEMBER 7, 2015

It wasn’t exactly what ICBA was advocating; nevertheless, nearly all community banks scored a major victory with the industry’s hard-fought exemption from a backdoor tax hike on most members of the Federal Reserve System. Following passionate industry advocacy to scrap a Senate-passed plan that would have required all Fed-member banks to pay for federal highways […].

Community Bank 100

Community Bank Community Taxes System 100

South State Correspondent

DECEMBER 7, 2015

A couple months ago USAA rolled out their “Financial Readiness Score” and it represents a simple, but brilliant innovation that will have a major impact on customer profitability and engagement. The product taps into the “quantified self” movement, the same concept behind Fitbit and others, and is starting to get common in banking. While credit scores are common, this “readiness” score is an interactive framework that leads customers down a path in order to get them more prepared for the future

Innovation 200

Innovation 200

Accenture

DECEMBER 8, 2015

Cyber risk is causing headaches throughout financial services, with banking, capital markets and insurance leaders identifying the topic as a priority concern. In an Accenture global survey of financial services leaders, 74 percent of insurance respondents expected cyber and IT. Read more.

Survey 150

Survey Capital Marketing Cyber Security 150

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Abrigo

DECEMBER 23, 2015

By Adam Blitz, Principal and Consultant at GetBlitzed Solutions CPA’s can be invaluable. However, CPA’s often dive into accounting work that only meets the compliance requirements. It’s common knowledge that clients need tax returns or financial statements completed and submitted in a timely manner. It’s also well known that the information derived from these resources can be crucial in strengthening a client’s ability to reach their goals.

Compliance 150

Compliance Taxes Resources Management 150

Insights on Business

DECEMBER 10, 2015

Steamer Lane, which is named after the steam powered boats that motored past it in the 1930’s, serves as the epicenter of Santa Cruz surfing with its cool blue water from the Pacific. Standing at the beachfront of Steamer Lane, Karthik, an adroit surfer gazes the ocean for signs of high tide. The waves ebb as time flows and he starts to realize that the sun and the moon failed to proffer high tide churning gravity that day leaving him disappointed.

San Jose 101

San Jose Comparison Management Policies 101

Celent Banking

DECEMBER 15, 2015

The recent article in Finextra , mBank to spend EUR17 million on new network of ‘Light’ branches , prompted this post. At first read, I thought this was a story about a celebrated direct bank building a branch network. Well, not exactly. About mBank. mBank is no stranger to Celent. It has received two Celent Model Bank awards. In 2014, Celent recognized mBank’s digital platform redesign and in 2015, Celent recognized mBank’s Bancassurance initiative.

Branding 100

Branding Retail social media Video 100

Jack Henry

DECEMBER 9, 2015

Author: Jason Mayhall, JMayhall@profitstars.com. Wouldn’t it be frustrating if you went on vacation and had to take two weeks off just to arrive at your destination? Or if you had to wait two months to get the latest news from your favorite sports team? What about the childhood frustration of missing the airing of Rudolph the Red-Nosed Reindeer , knowing that you had to wait until next Christmas to watch it?

Data 95

Data US 95

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

South State Correspondent

DECEMBER 8, 2015

Last week we wrote a piece that the biggest threat facing banks is complacency around our traditional processes. Disruption threatens our industry at every turn and even within our industry there is a growing divide between large banks and community banks. Today, we highlight one such area as it an example of our point nicely and highlights the many problems that banks need to overcome in order to create a better process.

Community Bank 199

Community Bank Community Examples Industry 199

CFPB Monitor

DECEMBER 17, 2015

Matthew Smith and Richard J. Andreano, Jr. The CFPB’s Deputy Assistant Director for origination recently warned mortgage lenders of the four main examination priorities for 2016—loan originator compensation plans, the ability-to-repay rule, the TILA-RESPA Integrated Disclosures (TRID) rule , and marketing service agreements. Speaking at the California MBA Legal Issues Conference, Calvin Hagins indicated that CFPB examiners will spend a substantial amount of time evaluating loan compensation sche

Compliance 76

Compliance Regulation Training California 76

Abrigo

DECEMBER 22, 2015

Depending on the size of your bank or credit union, your credit department may be set up in different team structures. It might even be just a few people with shared responsibility. If your institution underwrites and reviews enough loans annually, it’s likely that you have adopted some type of spreading, ratio analysis or global software designed to help you identify and measure credit risk in potential and existing borrowers.

Software 150

Software Lending Analysis Comparison 150

Insights on Business

DECEMBER 22, 2015

This past Thursday The Linux Foundation, IBM and several major Banks and Tech firms made an exciting Blockchain announcement. The Open Ledger Project , as it is known, will be looked back on as a pivotal moment in time. The most important driver behind this initiative is making Blockchain real for business … developing the technology as fast and securely as possible to allow industry to realize the huge potential that Blockchain and shared ledger technology can have.

blockchain 93

blockchain Policies Security Community 93

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

ZootBlog

DECEMBER 14, 2015

As we approach the New Year, industry analysts and financial experts are rushing to publish their predictions for 2016. Before fixing our gaze entirely on the future, let’s review the trends that dramatically affected the financial industry in the past calendar year. Learning how to harness big data and make it useful, complying with EMV, and understanding the impact of mobile wallets and disruptive competitors were just a few that made headlines.

Mobile 70

Mobile Customer Experience Analytics social media 70

Jack Henry

DECEMBER 23, 2015

Pat True, RTrue@profitstars.com. There is a formula which lights the path of every extraordinary performer, whether in the field of sports, sales or any other walk of life. It has to do with the old adage of being a “student of the game.” Today, when we hear that term, we think of individuals who have risen to the top in their field. A current example would be Peyton Manning.

Marketing 81

Marketing Examples Industry Technology 81

South State Correspondent

DECEMBER 1, 2015

A couple of weeks ago we discussed how quantitative banks can win more loan business by going after the two ends of the credit spectrum(usually Grade 2 and Grade 5 loans) that most community banks misprice ( HERE ). In that article, we show how banks that utilize a credit model have a distinct advantage against banks that don’t leverage a model particularly vulnerable in losing high-quality (Grade 2-type) borrowers.

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Community Bank Community 196

CFPB Monitor

DECEMBER 21, 2015

Barbara S. Mishkin. The CFPB has announced annual adjustments to two asset-size exemption thresholds. First, the CFPB is making no change to the asset-size exemption threshold under HMDA/Regulation C which is currently set at $44 million. Banks, savings associations, and credit unions with assets at or below $44 million as of December 31, 2015 will continue to be exempt from collecting HMDA data in 2016.

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Regulation Meeting Operations Data 73

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank